AOL Mail
This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.
Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.
160 results found
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Joining OSX system prefs>internet accounts>AOL to my verizon address at AOL
Could you facilitate signing in for Verizon users who have ben dumped into AOL? AOL does not recognize my verizon address or password to join to Mac Mail.
We want to have one of our mail support agents look more into this. Please send an email to aolmailquestions@aol.com with as many details as possible, including your username.
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payment each month
stop changing the due date of payment it needs to be standard. I like it on the 29th of the month and I expect it then not to change to be early. I set my bills according to the date. So please, the same date every month.
you are causing overdrafts.Please call our Billing Department at 800-300-5017 for assistance.
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Stop asking me for my phone number when i log in. I refuse to give it to you.
Remove the page that asks for my phone number when I log in. I do not want to give it to you. Also, how did you get my old phone number and put it in my settings page for recovery? I never posted that number. I want to remove that phone number. There needs to be editing options to delete information I do not want in my profile settings.
We apologize for the inconvenience, but AOL is just doing its best to protect your online safety. It’s extremely important to have updated information should you ever need to change your account settings, reset your password or contact AOL customer support.
You can go to myaccount.aol.com to update your recovery email address and phone number.
If you need additional assistance, please contact our AOL Customer Support team at 1-800-827-6364 Monday – Friday (8 AM – 1 AM ET,) and Saturday (8 AM – 10 PM ET.)
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Pls quick answer my question , how to setup my *AOL account * in the android Gmail App ???
Pls quick answer my question , how to setup my *AOL account * in the android Gmail App ???
Please follow the instructions in the article below in order to set your AOL Account: https://support.google.com/mail/answer/6078445.
If the issue persist please contact our Customer Support team at 1-800-827-6364
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error when adding a recovery phone number
when I add a recovery phone number to my account, an extra zero is mistakenly added to the phone code. so for Ukraine instead of +38 094... added 380 094... and this number is not valid. it is impossible to fix it, please help with the solution. thanks in advance
We’d like to have our Email Support team look into this, please write to them at aolmailquestions@aol.com.
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Complaint
This is a complaint. I changed to the new aol format because I kept getting a notice saying I was using a old format. The new format doesn't work, it doesn't search, can't change to old mail, sent etc. What is going on, I am ready to change to another mail program.
We want to have one of our mail support agents look more into this, please reach out to them via email at this address: aolmailquestions@aol.com.
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Incorrect billing!!
I canceled my AOL Spyware on Jan. 14, 2019. Confirmation # - 8404737. I was recently charged $4.99 on my Amex account.
Please issue a credit and do not charge me in the future.Anthony Annunziata
As much as I would like to help you directly, for security concerns, we do not handle billing information through this forum. This article may answer your questions: aol.it/1Dbu5zL. If you have additional questions, call the AOL Billing Team at 1-800-827-6364 Monday – Friday (8 AM to 1 AM ET,) and Saturday (8 AM and 10 PM ET.)
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Using AOL Mail via webmail at aol.com - No longer able to view Subject lines
The 'new' layout for AOL mail in browsers no longer allows subject line visibility or sorting? Amusingly, I can no longer use aol.com to access/read my AOL mail and have to rely on third party mail services on my phone or Windows to read my mail.
When I tried changing views in settings, it doesn't have any effect. I've tried t his from a Surface Pro 4, ASUS laptop, and a Dell laptop using Mozilla Firefox and Chrome browsers and have the same issues with all.
Interesting that rates increased while functionality plummeted.
I've tried both Unified Inbox View (a…
We want to look more into your experience. Please send us a screenshot of your mailbox at aolsupporthelp@aol.com
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import
Today, I received all new connections which I had to ascertain id's and pw's.
How do I import *******@verizon.net to my outlook account?
We want to have one of our mail support agents look more into this, please reach out to them via email at this address: aolmailquestions@aol.com.
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Whatever was changed regarding texting verification codes is not working for me. I keep receiving "no content" texts..
Whatever was changed regarding texting verification codes is not working for me. I keep receiving "no content" texts..
Please contact our AOL Customer Support team at 1-800-827-6364 Monday – Friday (8 AM – 1 AM ET,) and Saturday (8 AM – 10 PM ET.)
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unable to get AOL mail notification
when using options mail settings then general I do not have a tab to set up mail notifications please help I sent this request before the phone I was given for Canadians members 1 888 265 6306 in not a HELP line??
For technical assistance please reach out to our AOL Canada department at: 888 265 4357
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Stop sending "Verification Codes" when signing-in to e-Mails.
For High-Security sites like your bank account or Social Security accounts it's in order; not for your AOL e-Mails account !
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cant read my emails on my iphone
Please confirm how I can read my emails on my mobile phone number
You can use AOL Mail across most mobile device through the AOL app, mobile browser, or the native email app on your device. Find more info here: https://help.aol.com/articles/aol-mail-mobile-mail. If you continue to have issues, please reach out to one of our mail support agents at aolmailquestions@aol.com.
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Stop blocking me from accessing my account with Aol.com on my Samsung Tablet. I use a VPN like all smart users. Stopping blocking me now!
Stop blocking me from accessing my account with Aol.com on my Samsung Tablet. I use a VPN like all smart users so am not currently in Canada. Stopping blocking me now, or give me an option to correct your stupidity!
We want to have one of our mail support agents look more into this. Please send an email to aolmailquestions@aol.com with as many details as possible, including your username.
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turn off spam filter
Put back the option to TURN OFF the Spam filter. I want ONE AND ONLY ONE INBOX. Now I have 2, Inbox and Spam.
I WILL DECIDE WHICH EMAILS I WANT, NOT YOU!!
EVERY OTHER EMAIL PROGRAM OR WEB PAGE I'VE EVER HAD (INCLUDING YOURS A MONTH AGO) HAS THIS OPTION.
I am a Verizon (your owner) FIOS customer. I am paying for this email account and you are the official email page for it. SO FIX IT.
To remove an address from the spam filter, hover over the address and click the X.
The best way to resolve this is to mark the emails as “Not Spam”, that way you can train the spam filter to better identify important emails in the future.
If you encounter the same problem again, contact AOL Customer Support team at aolmailquestions@aol.com
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Needing help with "You've got Mail" Setting, please
Please help with making the "You've Got Mail" alert work! It just plain stopped working and even though I've checked all the boxes in "options" and cleared all my cookies and cache, and the sound settings on my computer work just fine, I am not getting this alert. Does anyone else have this problem? Any ideas? I am not exactly the most computer literate person in the world, but if you have an idea, I'll try it!
We would like to have a Mail Support Agent further investigate your account and settings. Please reach out to them at: aolmailquestions@aol.com.
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Vgjg
This is more under security.
Why would you think a security question, let alone signing in after generating a new password each time, would be even remotely close to secure? Not only could what you type be monitored via infrared, return line, or hidden keyloggers...but can be seen through the keyboarder's eyes.
The only way to secure an email service beside high pass encryption, is to send a randomly generated, and encryptedly stored, code. The code would expire after two to five minutes, perhaps.
They are texted to a cell phone, preferably. Or sent to a separate email.Going through…
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I am paying pre
I am paying premium price for aol and I am suppose to have mc fee anti virus with aol and it keeps telling me I need to buy anti virus wondering why
With a paid membership you do have access to the McAfee antivirus, to activate and install it at no additional cost, visit mybenefits.aol.com . If you need further help, one of our technicians can guide you through. Please call: 1-800-827-6364
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I cannot sync my laptop email account with the AOL account on my iphone. why not?
when traveling, I want to delete email from my iPhone to avoid hundreds of emails on my laptop when I return home. how can I do that?
Please refer to our Help article to set up your account: https://help.aol.com/articles/how-do-i-use-other-email-applications-to-send-and-receive-my-aol-mail
If you need additional assistance, reach out to our Email Support team at aolmailquestions@aol.com
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We have a solution for you, please clear your browser history, cookies and cache here’s how: https://help.aol.com/articles/clear-cookies-cache-history-and-footprints-in-your-browser
Also, make sure that you have the latest version of the browser installed. You can try accessing your account on a different browser.
If the issue persists please contact one of our Mail Support team agents for further assistance at aolmailquestions@aol.com with additional details on how you are accessing your account and the troubleshooting steps you took so far.
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