AOL Mail
This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.
Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.
163 results found
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***is AOL Grifting*** for $$$$
Had all my Verizon / AOL email accounts working good until AOL made some changes ... then they NOT-WORK?
AOL Technical Support for $$$ is a Grift
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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do not reveal the complete recovery email/phone number when reverifying
These should be partly hidden, and not all visible.
If someone got my password, they will see these and will know what to hack next (secondary emails and contacts).
Other email providers have these partly covered with asterisks and only showing the first and last character.
This is one of the primary reason I dont use AOL frequently (only for non-critical subscription and trials), other than that, ALL SPAMS.Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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Do NOT shut my account down!!!! AOL is very important to me! DO NOT SHUT IT DOWN! Elton Eisele DO NOT SHUT IT DOWN!
Do NOT shut my account down!!!! AOL is very important to me! DO NOT SHUT IT DOWN! Elton Eisele DO NOT SHUT IT DOWN!
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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allow to sync to windows 10 email
Cannot sync with Windows 10 email. Please help!
Hi there. I'm sorry to hear you're facing this issue! I'd like to refer you to our support team to help you, please message us on Twitter at @AOLSupportHelp, on Facebook at AOL Customer Care or go to help.aol.com to see what other support options are available for you. Thank you!
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When I close out an email
When I close out an email, it now goes to my spam folder instead of old mail. I changed nothing in my preferences and want close out mail to go either to recently deleted or old mail unless I ID it as spam. You guys have really effed this service up.
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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Disappearing Email
Help! There's a ghost in the machine... I've had 10K+ emails disappear from my AOL in-box (verizon.net address) in the past couple months (both on my Apple iPhone and AOL web mail). I didn't notice at first, because the oldest mail was disappearing first. I first called AOL on 24 Oct and bought a 30-day single issue support plan (Case # 19462858). The base-level tech told me 7 days' worth of e-mail could be restored, but I declined, because all my mail dated 7 days earlier was still there. Everything dated before 30 Sep 2022 was gone- not in the…
Hi there. I'm sorry to hear you're emails are going missing! This can happens if your AOL email address is also connected on non-AOL email apps, such as the native email app from your mobile device or an email app on your PC like Outlook, Thunderbird and so on. We are unable to assist you with this issue from our side, however, I do recommend contacting the phone support line to have them take a further look into this issue. Our team can be contacted at 1-800-827-6364.
Thank you and I hope you resolve this as soon as possible!
AOL Mail team
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Delete Recent Activities
Dear AOL,
Would you consider to add an option in the future to delete recent activities (e-mails added, phone numbers added, changed, 2FA added or removed)? It would be great to have the option to remove them manually or to have them removed automatically after some time. It can be annoying to have some stuff from the past there that are no longer in place.
Thanks.
Best regards
Hi there. I'd like to look into this and help! Please send us a message at @AOLSupportHelp on Twitter or on Facebook at our AOL Customer Care page. In case you do not have a social media account, we are available at help.aol.com
Thank you!
AOL Mail team
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Delete at sign in page
Ability to delete from sign in drop down menu. Am unable at this time
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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Do not lock me out of my own page and give me control back.
Do not lock me out of my own page and give me control back.
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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language preference
language pref keep on showing on the home page of my aol mail even didn't request to change the language preference
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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aol customer service in non-existant - why is that?
how about AOL get REAL about help for it's users..
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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HELP
HELP
all my email is going to TRASH how do i get all my incoming email to go back to my INBOX i did not activate any filters I DO NOT KNOW HOW TO ACTIVATE FILTERS.....Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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Feedback
Feedback : Using my android phone, I have deleted bunch of political e-mails. Yet when I came home, I checked on the computer and I see that the e-mails I have deleted are still there. The tech expert helped me erase it using the PC, and it seems like the e-mails are in sync on both devices. Yet, I would like to refrain this issue from happening again.
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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I tried to talk to someone about the inability to look up addresses or add a name. He disconnected in mid session. Retired to old form .
Please, please, allow us to look up a contact, and to look up and use group settings or what ever you call them. Tried to get help but cut off in mid session with guy on the phone. Help line is useless. New form print is so small with no real space between each email. Good gracious, make it user friendly.
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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the block senders feature is not working!
I can't add new address to the block senders list. Your support agent offered to sell me a security feature, but NO help fixing the issue
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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settings won't update
No matter how many times I change it, the location (for weather for instance) always changes to the wrong location. What is wrong. my account setting show my correct address, so if i'm in California why does it give me weather at 'my location' as NY, NY? I'm from NY but don't live there now and didn't even when I first joined AOL. why won't it reset when I change it?
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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mail away does not work and wish it had different fonts and options to use
mail away does not work and wish it had different fonts and options to use
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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Manage privacy setting is not allowing me to manage.
anytime I attempt to manage my privacy on my dash, I get a error saying you can not log me in at this moment. I can not adjust any of my privacy settings. You have me wide open including specific location. Fix this.
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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I need to change the email address and number phone to recovery my account because does not exist anymore and I need get in to my account
I need to change the email address and number phone to recovery my account because does not exist anymore and I need get in to my account because belong to my job, how can I recover it is URGENT; thesse emails adresses are others not this one.
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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Bring back the old system of AOL
To AOL Office, stop playing games on us. There is no Spam settings and Filter settings. My new emails kept going to Trash. Fix up the system and ask us a question. Receiving new Emails, which site you want them to go: Inbox or Trash? Do your job correctly, if not I might use GMail more often.
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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