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157 results found

  1. Do NOT shut my account down!!!! AOL is very important to me! DO NOT SHUT IT DOWN! Elton Eisele DO NOT SHUT IT DOWN!

    Do NOT shut my account down!!!! AOL is very important to me! DO NOT SHUT IT DOWN! Elton Eisele DO NOT SHUT IT DOWN!

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    4 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi there, 


    Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/


    Looking forward to your reply! 


    Thank you, 

    AOL team



  2. Disappearing Email

    Help! There's a ghost in the machine... I've had 10K+ emails disappear from my AOL in-box (verizon.net address) in the past couple months (both on my Apple iPhone and AOL web mail). I didn't notice at first, because the oldest mail was disappearing first. I first called AOL on 24 Oct and bought a 30-day single issue support plan (Case # 19462858). The base-level tech told me 7 days' worth of e-mail could be restored, but I declined, because all my mail dated 7 days earlier was still there. Everything dated before 30 Sep 2022 was gone- not in the…

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    2 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi there. I'm sorry to hear you're emails are going missing! This can happens if your AOL email address is also connected on non-AOL email apps, such as the native email app from your mobile device or an email app on your PC like Outlook, Thunderbird and so on. We are unable to assist you with this issue from our side, however, I do recommend contacting the phone support line to have them take a further look into this issue. Our team can be contacted at 1-800-827-6364. 


    Thank you and I hope you resolve this as soon as possible! 


    AOL Mail team

  3. Do not lock me out of my own page and give me control back.

    Do not lock me out of my own page and give me control back.

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    Hi there, 


    Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/


    Looking forward to your reply! 


    Thank you, 

    AOL team



  4. language preference

    language pref keep on showing on the home page of my aol mail even didn't request to change the language preference

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    Hi there, 


    Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/


    Looking forward to your reply! 


    Thank you, 

    AOL team



  5. aol customer service in non-existant - why is that?

    how about AOL get REAL about help for it's users..

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    Hi there, 


    Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/


    Looking forward to your reply! 


    Thank you, 

    AOL team



  6. HELP

    HELP
    all my email is going to TRASH how do i get all my incoming email to go back to my INBOX i did not activate any filters I DO NOT KNOW HOW TO ACTIVATE FILTERS.....

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    Hi there, 


    Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/


    Looking forward to your reply! 


    Thank you, 

    AOL team


  7. Feedback

    Feedback : Using my android phone, I have deleted bunch of political e-mails. Yet when I came home, I checked on the computer and I see that the e-mails I have deleted are still there. The tech expert helped me erase it using the PC, and it seems like the e-mails are in sync on both devices. Yet, I would like to refrain this issue from happening again.

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    Hi there, 


    Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/


    Looking forward to your reply! 


    Thank you, 

    AOL team


  8. I tried to talk to someone about the inability to look up addresses or add a name. He disconnected in mid session. Retired to old form .

    Please, please, allow us to look up a contact, and to look up and use group settings or what ever you call them. Tried to get help but cut off in mid session with guy on the phone. Help line is useless. New form print is so small with no real space between each email. Good gracious, make it user friendly.

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    Hi there, 


    Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/


    Looking forward to your reply! 


    Thank you, 

    AOL team


  9. the block senders feature is not working!

    I can't add new address to the block senders list. Your support agent offered to sell me a security feature, but NO help fixing the issue

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    Hi there, 


    Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/


    Looking forward to your reply! 


    Thank you, 

    AOL team


  10. settings won't update

    No matter how many times I change it, the location (for weather for instance) always changes to the wrong location. What is wrong. my account setting show my correct address, so if i'm in California why does it give me weather at 'my location' as NY, NY? I'm from NY but don't live there now and didn't even when I first joined AOL. why won't it reset when I change it?

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    Hi there, 


    Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/


    Looking forward to your reply! 


    Thank you, 

    AOL team


  11. mail away does not work and wish it had different fonts and options to use

    mail away does not work and wish it had different fonts and options to use

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    Hi there, 


    Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/


    Looking forward to your reply! 


    Thank you, 

    AOL team



  12. Manage privacy setting is not allowing me to manage.

    anytime I attempt to manage my privacy on my dash, I get a error saying you can not log me in at this moment. I can not adjust any of my privacy settings. You have me wide open including specific location. Fix this.

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    Hi there, 


    Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/


    Looking forward to your reply! 


    Thank you, 

    AOL team


  13. I need to change the email address and number phone to recovery my account because does not exist anymore and I need get in to my account

    I need to change the email address and number phone to recovery my account because does not exist anymore and I need get in to my account because belong to my job, how can I recover it is URGENT; thesse emails adresses are others not this one.

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    Hi there, 


    Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/


    Looking forward to your reply! 


    Thank you, 

    AOL team



  14. Bring back the old system of AOL

    To AOL Office, stop playing games on us. There is no Spam settings and Filter settings. My new emails kept going to Trash. Fix up the system and ask us a question. Receiving new Emails, which site you want them to go: Inbox or Trash? Do your job correctly, if not I might use GMail more often.

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    Hi there, 


    Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/


    Looking forward to your reply! 


    Thank you, 

    AOL team



  15. Back to AOL won't sync with microsoft update

    AOL account will not sync in outlook with Windows 10 update. All your pages of suggestions did not help. Windows simply suggested I change providers. These are long standing accounts and I don't want to do that.
    There has to be a good answer. If you must aggravate each other that's great but do you have to aggravate your clients every time there is a change?

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    Hi there, 


    Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/


    Looking forward to your reply! 


    Thank you, 

    AOL team



  16. Something changed with my inbox and it is not good

    The view and columns appearance of my inbox has drastically changed as of this morning. It is not good either, looks like an email set-up from 1986.

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    Hi there, 


    Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/


    Looking forward to your reply! 


    Thank you, 

    AOL team


  17. RULES on the Mac app Mail do not work with AOL. Please make them work. Thanks. AEHaas

    I wish that mail on Mac, using the apple mail app, is configurable. I want SPAM to go directly to the trash and that it always be marked as read. RULES do not work. I rule that junk mail be marked as read and go to trash directly but none of this happens.

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    Hi there, 


    Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/


    Looking forward to your reply! 


    Thank you, 

    AOL team


  18. AOL MAIL

    The new icon which I was encouraged (insisted) to use is slow, cumbersome, and does not categorize emails as it does on my computer. As an example, everything goes to inbox and seems to stay there so if I am looking for an email I received last week, I have to laboriously go through the inbox.

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    Hi there, 


    Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/


    Looking forward to your reply! 


    Thank you, 

    AOL team


  19. someone has created a subaccount and I cannot delete it. *@verizon.net created when account hacked

    someone has created a subaccount and I cannot delete it. *@verizon.net was created when account hacked. It appears as a default email when composiing.

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    Hi there, 


    Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/


    Looking forward to your reply! 


    Thank you, 

    AOL team


  20. We're glad you're here

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    Hi there, 


    Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/


    Looking forward to your reply! 


    Thank you, 

    AOL team


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