AOL Mail

This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!

Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.

Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.

Our Feedback Policy provides more information about posting on this forum.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Cannot attach PDF files. AOL stores them as parfiles

    When PDF files are attached, AOL stores them as parfileX(13B) and they are unreadable. X is a number starting from 0, 1, 2, ...

    603rd ranked
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Attachments  ·  Flag idea as inappropriate…  ·  Admin →
  2. outgoing email problem

    my outgoing mails do not show my sender identity, just a colon. how do I fix that?

    971st ranked
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    Information Requested  ·  0 comments  ·  Sending  ·  Flag idea as inappropriate…  ·  Admin →
  3. I WONT KNOW WHY MY RATE WITH AOL IS GOING UP SO MUCH

    I WANT KNOW WHY MY RATE WITH AOL IS GOING UP SO MUCH
    IT WAS $14.99 KNOW$21.99

    971st ranked
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    Information Requested  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. How about keeping the site working? Email is up, down, doesn't open, doesn't send. Since Verizon took over it is going down hill.

    email is slow, not working, not sending, can't open emails, can't send. How;s that for getting it to work.

    971st ranked
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. Please simplify mail list navigation

    Why does email return to the top of the page every time I close one. Let it stay on the same place in the page so I don't waste all my time having to scroll back down to where I was in the list. It used to be that way, and this "new" process is tedious and a really big waste of time and effort.

    971st ranked
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Navigation  ·  Flag idea as inappropriate…  ·  Admin →
  6. Need the "Marked Read" button added to the tool bar.

    Add "Mark "Read" button to the tool bar

    603rd ranked
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
  7. easy way to reset password. does not work. Plus you help line is of no value for this

    easy way to reset password. does not work. Plus you help line is of no value for this. By the way what terms.

    603rd ranked
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  8. 971st ranked
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. Have a better system to get help

    I have been unable to get into my AOL email account for 5 DAYS. I can get into AOL.com without a problem but when I try to access my email from AOL it states ERRTIMEDOUT. I have the AOL app on my phone and the same thing happens. Help me get my email account open!!

    971st ranked
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  10. It takes tooooo long to sign in daily. Nonsense!!!!! AOL ***, in my opinion.

    I dont want to have to sign in every time I daily turn on my computer!!!!!!!!!!!!!!!!

    971st ranked
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  11. Excessive ads does not allow me to use AOL. What do I do, I change for hotmail?

    Excessive ads does not allow me to use AOL. What do I do, I change for hotmail?

    971st ranked
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Attachments  ·  Flag idea as inappropriate…  ·  Admin →
  12. why doesn't the sign in for email does not include auto fill for 'verizon.net' accounts

    why during the "sign in for email" the auto fill option for 'verizon.net' email accounts do not show up for selection like yahoo.com, aol.com, etc. do?

    971st ranked
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    Information Requested  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  13. 971st ranked
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  14. 971st ranked
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  15. 971st ranked
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  16. 971st ranked
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  17. All of a sudden I cannot access my AIM mail ?

    For a whole day now I cannot access my AIM mail as normal. with the 'ERROR' pop up. It was fine before. I use a Acer Aspire 5 laptop via Microsoft Win 10 with Edge browser.
    I am getting seriously frustrated.

    Assistance and help welcome. I have reset the password a few time. Getting no where. When I use my iPad to access AIM mail, it is ok, why ?

    971st ranked
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    Information Requested  ·  0 comments  ·  Calendar  ·  Flag idea as inappropriate…  ·  Admin →
  18. I cannot access my email and your customer support system is inaccessible.

    I cannot access my email, and your customer support system is inaccessible. You provided a telephone number, but it rings and then just gives an uncorking signal, after that. I cannot access assistance through email or chat, either. I use this account for work, and so far this has set me back almost 2 1/2 hours. I need prompt assistance. Because I cannot access my email, I have no idea how you can reach me for assistance unless you fix your phone line.

    971st ranked
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    Information Requested  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  19. Why

    Hello AOL, I stay since the beginning because of simplicity. Now I even paid $4.00+ to prevent ads - I do not buy anything!!! Wasting your time on me!!! Yet, ads continue to slow my computer down!??? We are paying for service. Spam, even after pasting the words and email addresses of those horrible invasive emails, they never stop to crowd and occupy space and time? It used to be so simply and now does not work to stop weeding through nonsense before finding important messages? Please Please update your tech support to find way to remove all these unnecessaries…

    971st ranked
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    Information Requested  ·  0 comments  ·  Spam  ·  Flag idea as inappropriate…  ·  Admin →
  20. Why can't I see how much email storage I have left?

    Why can't I see how much email storage I have left?

    279th ranked
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    Gathering Feedback  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  • Don't see your idea?

Feedback and Knowledge Base