AOL Mail

This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!

Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.

Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.

Our Feedback Policy provides more information about posting on this forum.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. No clear method for closing & wiping out an account with the death of the person? Please provide specific directions?

    Where are the specific directions for closing an account with the death of the account holder?

    1019th ranked
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. you got 12 folders for us to get to you.. sorry this site isnt avail wont cut it

    tried all ofmy email avenues none of them work this is why I did cut AOL way back on 2005 he one below will NOT ever work as its incomplete the
    true eddy is thisguysmusic01@gmail.com yet you wont allow me to

    correct it NOR tell you about it in any way sides this way yes indeed go suck eggs again I finally made the change below and it was accepted WHO is the only one working AOL to allow this ! each time i did try to correct.. it was in a not avaiable area.. nothing happened.this time it worked..…

    1019th ranked
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. false loggout message needs fixing

    Bug Ticket: There is an issue with the webmail server. I am not sure if this due to security update in the background. Who knows maybe a change to the browser itself. However I am constantly getting the message that I have been logged out. Basically it is an inactivity kick, without any actual action by the website. If I respond to the message I am able to function normally. The message is mostly false. But it is new in the last two weeks and seems to be getting worse, more frequent.

    I have to question if this is a…

    1019th ranked
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    Information Requested  ·  0 comments  ·  Navigation  ·  Flag idea as inappropriate…  ·  Admin →
  4. I permenently deleted emails accidentally. Can i get them back?

    If you recognize you accidentally deleted emails the person deleting them should recognize the error rather quickly. There should be a 24 hour window in which you can reverse the error

    1019th ranked
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    Information Requested  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. My email will not display when I click to open my messages.

    My email will not display when I click to open my messages.

    1019th ranked
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    Information Requested  ·  0 comments  ·  Receiving  ·  Flag idea as inappropriate…  ·  Admin →
  6. stop blocking people from their opinions that may be conservative oriented, stop being racist towards white and Latino

    stop censoring and blocking Latino and white conservatives or we take our business elsewhere, you have 24 hrs to do this

    1019th ranked
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  7. 1019th ranked
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  8. I do not have a free AOL account but a paid one. I wish I could turn the ads off. (I am thankful that they do not appear on my phone.)

    I would like to know that I am receiving a benefit compared to the holders of free accounts with regards to advertising.

    1019th ranked
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. Somehow I get disconnected too often. Is it timed or I have a rude or dumb tech?

    First of all, they never call back after giving you information, and the phone is dead. They are not allowed to!! So, do you also, wait a long time, speak to a tech, maybe the tech is good, and the phone disconnects? Then you have to repeat everything, and you never get the same tech twice. Poor customer service. Some of the techs are great, but I find that most are very general, God forbid they think too hard!! I don't understand how so many are in that special group, costs about $140 a year, unlimited timing and number of…

    1019th ranked
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  10. i do not want a spam folder for email. i want to see ALL emails coming in

    how can we shut off the spam folder?? i want to see all of my mail

    634th ranked
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  11. AOL app does not work properly on iPhone.It is impossible to send spam emails to spam bucket or if a correct email is in spam bucket you Can

    AOL app does not work properly on iPhone.It is impossible to send spam emails to spam bucket or if a correct email is in spam bucket you Cannot send it back to the inbox. Also you can only delete messages you cannot put them in any folders please fix this and let me know when you’re doneBecause I’m using the website not the app

    1019th ranked
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  12. 1019th ranked
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  13. 1019th ranked
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Folders  ·  Flag idea as inappropriate…  ·  Admin →
  14. Ads SUCK

    Ads suck

    1019th ranked
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Spam  ·  Flag idea as inappropriate…  ·  Admin →
  15. Language sensitivity Bad words?

    When sending an email using words like..
    come out like S
    . F
    How do I change the language sensitivity to see the complete word?

    1019th ranked
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Compose  ·  Flag idea as inappropriate…  ·  Admin →
  16. AOL.IN IMAP on Apple Mail app does not work smoothly

    AOL.IN IMAP on Apple Mail app does not work smoothly. It keeps showing the 'triangle' error mark and in mail Preferences, often 'account information' tab, status field it will show as offline. And of course, no sending or receiving of mails takes place many times.

    1019th ranked
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Receiving  ·  Flag idea as inappropriate…  ·  Admin →
  17. Stop Hating on Boomers

    Almost daily there is some article on things boomers still do; things boomers still eat; things boomers wear; places only boomers still go.

    You do know that boomers are keeping your pathetic mail service alive; don't you?

    I, for one, am getting tired of you constantly using your articles, written on a 5th grade reading level, to bash boomers, constantly.

    Try putting real, well researched and timely news, on your lead page, instead of the hate filled **** you produce.

    1019th ranked
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  18. Text Message from AOL Mail

    It would be nice if AOL would allow for texting within AOL Mail (on the computer). Verizon owns AOL now and having some sort of web integration between AOL Mail and Verizon Messages would be awesome.

    457th ranked
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    Gathering Feedback  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  19. "uh oh! Looks like we can't get you in your account online. Please try signing in from the device you use most often or visit our help."

    "uh oh! Looks like we can't get you in your account online. Please try signing in from the device you use most often or visit our help."

    Several attempts to access my personal email, but it is impossible. The email does not accept the password that I know is correct.

    Someone can help me?

    Thank you.

    1019th ranked
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Spam  ·  Flag idea as inappropriate…  ·  Admin →
  20. remove spam email

    remove spam email is too much

    1019th ranked
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Spam  ·  Flag idea as inappropriate…  ·  Admin →
  • Don't see your idea?

Feedback and Knowledge Base