AOL Mail


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Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.

Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.


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  1. please have a voice recognition on composing emails in AOL webmail

    please have voice recognition on composing emails in AOL webmail

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  2. Security

    Your security stinks. You allowed my e-mail to be hacked. You had the country of origin as well as the web address and you still gave them access.

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  3. Why has my new mail gone to trash for several years now. Anybody awake

    My new mail has been coming in to trash for years now.
    How do I correct this?

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  4. I pay monthly for this service, plus no ads. Furious I cannot always get in...like today!

    I am liking AOL less and less lately. I have paid accounts and payment for no ad service. Today..no access???????

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  5. where are my favoriats

    i want the favorite
    sites i saved. what did you do with them. your so called improvements suck

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  6. capcha

    Hello, I do NOT like the capca feature. It takes forever to login to check email. It does it several times and is very hard to see, and takes too much time. It is not needed.

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  7. Aol sign in

    AOL signin issue - White page and no option to type the PW. All steps have been taken.

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  8. Loss of e mails

    It would be nice as big a company as you are that you would advise customers of the loss of e mails on their devices. We are a family of 4 ,2 of us rely on e mails for work purposes. 3 of us have lost all of our e mails on multiple devices. Your system to reset ourselves just takes us round in circles. This is extremely onconvienient. Could you please make this a priority to rectify this as looking at your map worldwide this is rife. Our part of the Uk in particular. Also communicate with your customers…

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  9. SPAM- papillonusa@aol.com is a NEW e-mail address. NEED HELP, how are there almost (500) SPAM in the mail. I've been with you (18) yrs.

    Help STOP so much garbage in the e-mails. PLEASE HELP. I always loved AOL but I may be leaving soon. I wish I wasn't.
    Daniel E. Diaz
    (323) 363-1323
    WOW...I just read the message below mine. NOW I am leaving.

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  10. Blank Screen

    I don't see the News and Article when I open my email it is showing Blank Screen, hope this can be resolve soon

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  11. Why am I getting the message, "uktools.aol.co.uk’s server IP address could not be found.

    Why am I seeing the message, "uktools.aol.co.uk’s server IP address could not be found." when I send an email message. Just started today, 6 August, 2021.

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  12. Bring snooze back

    The snooze option was great... Could keep my box clean and tidy

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  13. Get rid of that "prove I am not a robot" nonsense. Doesn't work for me.

    Now I am forced to "prove that I am not a robot" in order to sign in. My eyesight is not that good and hard to find all the items requested and sometimes I have to try 6 or 8 times before I give the answer you are looking for. This is too frustrating and not acceptable, so I will consider staying on AOL or switching to something else.

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  14. The stories on the top of the home page are a blur, can you fix that?

    Please fix the home page of AOL, the banner with the stories at the top of the home page goes by in a blur. I cannot access those stories.

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  15. Ad's Around Reviewing My Email

    AOL needs to stop adding ads alongside of the email. Most appear to be something I already searched for elsewhere and made a decision on. Those then become annoying.

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  16. Hi. I accidentally emptied my email trash folder, and now all of my important emails are gone permanently. How do I retrieve it? Email: alex

    Hi.
    I accidentally emptied my email trash folder, and now all of my important emails are gone permanently for an hour ago. How do I retrieve it? Email: alexshuleski@aol.com. Alex Shuleski

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  17. Verification pictures are to small to even see the image requested

    Obviously no one at AOL is over the age of 30. Try using the verification pictures with old eyes. I had to get a magnifying glass to see the images on my laptop.

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  18. Take the flag off of my account so that I can comment on articles or I will close my account permanently.

    Take the flag off of my account so that I can comment on articles or I will close my account permanently.

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  19. get rid of the National Enquirer type trash you post as news. It's insulting to our intelligence.

    Get rid of the National Enquirer type trash you post as news. It's insulting to our intelligence. It doesn't even address the cover stories you post. It's just for suckers.

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  20. what defines group e-mails?

    It is unacceptable to say you're going to punish someone for violating your bulk e-mails rules if refuse to tell your customers what those rules are. I do my family genealogy. For years I have been sending out e-mails to all my cousins several times each year. I have broken my groups of e-mails into groups of between 38 and 102 e-mails and try not to send out more than 300-400 e-mails in any hour but the largest family group now has about 425 e-mail addresses and when I sent out there's a death in the family everyone on the…

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