AOL Mail


This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!

Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.

Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.


  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. possible security issue

    Got an email from "AOLMail Customer Service", but it came from weskindrost@netins.net. It claims that My email account will be suspended in three days unless I accept new Terms of Service. Plus, it wants some private info. This strongly sounds like a scam to me.Do you know anything about this?

    73rd ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. Why do I keep getting censored and blocked on everything I say???

    I get censored and blocked on obsolutely everything I say on every article I comment on. It's not right. This is America and your blocking free speak. Your title is America on line. Seriously, stand back on look at yourself.

    73rd ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. Verification of account

    I am being asked to verify my account but the wrong email address is being shown to where verification number will be sent, hence i do not receive verification code and cannot continue.

    73rd ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Attachments  ·  Flag idea as inappropriate…  ·  Admin →
  4. Problem with IMAP protocol

    Hallo, it's about three months ago I can't get messages via IMAP protocol. I mean to received a send e-mails by my e-mail client on Windows 10. I'm asking you for help. Thanks and have a nice sunny day, Pavel

    73rd ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Receiving  ·  Flag idea as inappropriate…  ·  Admin →
  5. Dear Sir/ Madam Can you please advise after changing my password I now have to 'sign in' every $$%^&&^ time

    Dear Sir/ Madam Can you please advise after changing my password I now have to 'sign in' every $$%^&&^ time, please advise how to fix this

    Regards Tonybythesea------ @aol.com

    73rd ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Themes and Background  ·  Flag idea as inappropriate…  ·  Admin →
  6. AOL has not responded x2 re: broken spam notification

    Since AOL has not responded to two previous notices that the spam notification has not been working then it can be decided that AOL is purposelessly allowing intrusive marketers to deliver spam unhindered to user email. Unless I go directly to spam folder there's no indication spam has been sent.

    73rd ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Spam  ·  Flag idea as inappropriate…  ·  Admin →
  7. Scam or Phishing attempts

    WHY ARE ALL OF THE Scam and Phishing ideas for a better AOL are all CLOSED with NO Action. Spam is NOT the same as SCAMS and PHISHING emails which can be detrimental. Please fix this.

    73rd ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Receiving  ·  Flag idea as inappropriate…  ·  Admin →
  8. just make it work

    the emails do not open! constantly have to close and re-open the entire account. WHAT HAS HAPPENED TO AOL DOES NOT WORK I HATE IT
    I GET A MESSAGE ON EVERY EMAIL 'BLAND PAGE' IS IT FIREFOX, AOL OR ROUTER? I can't sing it just get blank page like this about:blank

    73rd ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Receiving  ·  Flag idea as inappropriate…  ·  Admin →
  9. SPAM

    The spam has increased exponentially again. AOL please do your job! We pay for this service!

    73rd ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Spam  ·  Flag idea as inappropriate…  ·  Admin →
  10. Checking to see if email from AOL Upgrade ServiceⒸ (ark1jc2jc@aol.com) is legitimate or spam

    Is email from this provider legitimate or spam? AOL Upgrade ServiceⒸ (ark1jc2jc@aol.com)...........

    Email says:
    "We emailed you last month to let you know about changes we are making to our Terms of Service and Privacy Policy. These changes are key steps towards creating what's next for our consumers, like you, while empowering them with transparency and controls over how and when their data is used.

    You can learn more about Oath and what these policies mean for you here, as well as more about the changes in our FAQs.

    In order to continue to access your AOL account…

    73rd ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Spam  ·  Flag idea as inappropriate…  ·  Admin →
  11. Where did my email disappear to?

    How can I retrieve my lost email? I spent over an hour on this email, finally pushed send, and my screen went blank. There is no record of the email at all. What happened and why? Where do I look to find it? Can it be retrieved?

    73rd ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Compose  ·  Flag idea as inappropriate…  ·  Admin →
  12. 73rd ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  13. {"error":{"code":"EC-4008","requestId":"27017700-4493-6924-2f2c-5a001f012b00"}}

    I can't open any attachments, the system disokays:

    {"error":{"code":"EC-4008","requestId":"27017700-4493-6924-2f2c-5a001f012b00"}}

    73rd ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Attachments  ·  Flag idea as inappropriate…  ·  Admin →
  14. report a bug downloading attachments

    10/21/2021 at 7:00 AM. AOL gives an error when you try to download/open an attachment. This is independent of which browser I use. There seems to be no current mechanism on how to report a bug, so I am posting it here. Thanks.

    73rd ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Attachments  ·  Flag idea as inappropriate…  ·  Admin →
  15. 73rd ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Sending  ·  Flag idea as inappropriate…  ·  Admin →
  16. keep getting request fro aol to update my mail service . Is this spam?

    I keep getting a request to update my aol mail.Says it is from aol. Is this spam?

    73rd ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Spam  ·  Flag idea as inappropriate…  ·  Admin →
  17. attachments

    I CANNOT OPEN OR DOWNLOAD ATTACHMENTS. THIS IS A PROBLEM ON BOTH OF MY DESKTOPS, AS WELL AS BOTH OF OUR IPHONES. PLEASE HELP!

    I saw someone report the same thing below, and received a reply that the problem was fixed. APPARENTLY NOT!

    I am ready to switch out of AOL, after decades of using AOL email.

    73rd ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  18. 73rd ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Receiving  ·  Flag idea as inappropriate…  ·  Admin →
  19. is there any way to retrieve 15-yr-old AOL email that is no longer available on my computer?

    SERIOUSLY, what good is this exercise? Clearly people are asking for help here in this venue and it is just like talking to a wall -- a solitary wall in Siberia ... nobody there ,... nobody gives a (bad word deleted).

    73rd ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  20. currently checking on our email server to delete all inactive users

    I keep getting the following in a suspicious email repeatedly.

    "Dear Valued User,
     
    "Starting on October 25th, 2021,Verizon customers who have not confirmed their email account will no longer be able to log in to their Verizon and through email addresses.
    We are currently checking on our email server to delete all inactive users, Kindly confirm that your email is active by Log-In on the link below.

    Confirm Active Mail  (the link goes to https://typefoamt.weebly.com )

    Sincerely, Verizon! Team
    ©2021 Verizon! . All Rights Reserved."

    73rd ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Spam  ·  Flag idea as inappropriate…  ·  Admin →
  • Don't see your idea?

Feedback and Knowledge Base