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Aol.
This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.
Tell us how we can improve AOL. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
177 results found
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Well, you could let me read my mail. All too often (like now again) all I get is that you are having trouble with that and that I should try
It's not really a NEW idea. I would just like to be able to access my mail. This is a recurring problem (at least once a month), and you never even reply when I tell you about it. Too busy to care?
The issue with AOL Mail is now resolved. We appreciate your patience with us.
Please try clearing your cookies, cache, history and footprints. To do so, go to: http://aol.it/1KTJUg6
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security risk
I just got a e mail that went to spam, I did not open it. But the header said I was going to have my account deactivated at midnight. Please help K** G**
Thank you for sharing your feedback. We appreciate you checking in about the emails you are receiving. We have an article that will explain those emails, how to spot spam, phishing, and vishing, along with who to report them to. Here is the article to best help you: AOL Help: Email and Viruses Protecting Your Account https://help.aol.com/articles/protect-yourself-from-internet-scams
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Hello, On the News pages boxes page5 and page20 are blank . I am using Firefox browser, how can this be resolved. Thanks
Need to see all pages in the News AOL boxes.
We have a solution for you, please clear your browser history, cookies and cache here’s how: https://help.aol.com/articles/clear-cookies-cache-history-and-footprints-in-your-browser
Also, make sure that you have the latest version of the browser installed. You can try accessing your account on a different browser.
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Why does your news feed always restart on Story # 3
I usually have 71 stories to read on the news feed. However, I can be on the first story or the 56th story. After I read it and hit the back button, it will always go to the 3 of 71 story. I hate having to click next 52 times to get back to the 56th story. Fix your code to go back to where the user left off in the list of stories. So I i read the 56th story, and I hit the "BACK" button, it goes to the 56th story and not the 3rd story.
We have a solution for you, please clear your browser history, cookies and cache here’s how: https://help.aol.com/articles/clear-cookies-cache-history-and-footprints-in-your-browser
Also, make sure that you have the latest version of the browser installed.
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almost every article will not come up and browser says pubx.co for the past several weeks.
why are most articles not coming up with pubx.co in the browser?
We have a solution for you, please clear your browser history, cookies and cache here’s how: help.aol.com/articles/clear-cookies-cache-h…
Also, make sure that you have the latest version of the browser installed. You can try accessing your account on a different browser, like Google Chrome. -
For 3 days i have not been able to click on the revolving news
the news in the box ,that revolves up tp 60 storys, cannot be accessed by clicking on them
I think we may have a solution for you! Try clearing your cookies, cache, and history by following the info here: http://aol.it/1KTJUg6
You can also try using a different browser.
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Adding or deleting items from favorites doesn't work
Adding or deleting items from favorites doesn't work
Please try our 3 troubleshooting solutions:
1) Refresh your browser window
2) Clear Browser Cache
If step 1 does not help, please try clearing your browser history, cookies and cache. In many cases, you can use the following handy shortcuts:
- Ctrl-Shift-Delete (Windows)
- Command-Shift-Delete (Mac)
3) Try a different Browser
If steps 1 and 2 do not resolve the issue, please try using a different browser — for example, if you are using Firefox, please try Chrome or Internet Explorer. -
When flagging an email in AOL mail, you are marking a message that you may want to come back to for a follow-up. Makes it stand out. You even have a column so you can order the emails in a folder by “flag”. If you click again to make it go away.
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je voudrais avoir la page d'accueil en Français comment faire ?
je voudrais avoir la page d'accueil en Français comment faire ?
MerciPlease try clearing your cookies, cache, history and footprints. To do so, go to: http://aol.it/1KTJUg6
If the issue persists, email aolmailquestions@aol.com
Thanks!
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AOL IS THE WORST AT PRIVCY
Video How To Encrypt emails is never available. Are your emails private or is all your information on the dark web because AOL is lacks in security?
Your AOL emails are transmitted over a secure encrypted connection. If you are looking for a feature to encrypt the content of the email, so that only you and the recipient can decrypt, unfortunately this is not available in AOL Mail.
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Please be assured each suggestion you send to us is carefully read and evaluated by a member of our staff. We take your concerns very seriously, and answer your questions and comments with the most up-to-date information available to us.
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Please fix this...
. "We detected some connectivity issues, therefore, we’re unable to load Conversation"
Please fix this problem......20 plus year subscriber
We have a solution for you, please clear your browser history, cookies and cache here’s how: help.aol.com/articles/clear-cookies-cache-h..
Also, make sure that you have the latest version of the browser installed. You can try using a different browser.
If you still encounter issues call us at 1-800-827-6364.
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Develop the capability to add a Logo to my outgoing signature. Every other email service has this capability.
Every time I send an email there is an automatic signature including my name, business address, etc.
I would like to add my Logo to that automatic signature.If you do not have a picture in your current signature, you will need to reset your Webmail preferences. Go to mail.aol.com, hold down the Shift key and click on the AOL logo. A new page will come up with the option to reset the webmail preferences. Please click the Reset button.
Afterward, send a test email without setting a signature. Once the email is sent, you should receive a pop-up to set your signature, this is the only way you will be able to add pictures in the signature. -
Odd question but how can we find all the posts we've made answering on various stories?
Please devise a way for each person to be able to see all the posts they've made throughout time. I'm looking for some of mine that were apparently answered and cannot find them. HELP. If there is already a way, PLEASE teach me. Thank you.
You can see all your feedback and the ideas you have supported, on the main page of Uservoice, once you select a specific AOL product. On the top right corner (under your username) you will have an option “My Feedback”. Click on that and you will see all your feedback and the ideas you voted.
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I've cleared all my cookies, but still can't get into my email. It keeps saying site redirected too many times Help.
Can't get into my email. Have cleared all my cookies, but it keeps saying site has redirected too many times. Then when I try it again, it asks if I want to remain logged in. I say yes, then it brings me back to the same screen. Help.
In case you are using a bookmark to access AOL Mail, please remove it, and follow the steps below to create a new one:
1. Go to AOL.com and sign in.
2. Click on the Mail icon on the upper right.
3. After the Mail page loads, bookmark the page. -
EMAIL IS NOT FIXED. 11/19/18 Sill loading problems. Slow. Band-Aid is coming off.
Here we go again with email. Slow loading it is not fixed right again. Get someone that can really fix it for good.
Please try our 3 troubleshooting solutions:
1) Refresh your browser window
2) Clear Browser Cache
If step 1 does not help, please try clearing your browser history, cookies and cache. In many cases, you can use the following handy shortcuts:
- Ctrl-Shift-Delete (Windows)
- Command-Shift-Delete (Mac)For detailed instructions, please visit this help article and choose your browser:
How to clear cookies, cache, history and footprints in your browser: http://aol.it/1KTJUg6**Please uncheck all items except those related to web browser cache, history and cookies. If you do not uncheck passwords, this step will clear any passwords stored in your browser, so you may be prompted to login to sites which previously kept you logged in automatically.
3) Try a different Browser
If steps 1 and 2 do not resolve the issue, please try using a different browser — for example, if you are using Firefox, please try Chrome or Internet…
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Why do you put those LIKE and DISLIKE hands under the comments if you're not going to allow them to be recorded? *******@aol.com
Why do you put those LIKE and DISLIKE hands under the comments if you're not going to allow them to be recorded? ******@aol.com
I think we may have a solution for you! Try clearing your cookies, cache, and history by following the info here: http://aol.it/1KTJUg6
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I have not been able to delete my email messages for a while now. A message keeps coming up saying that a problem was encountered.
Please tell me why I have not been able to delete my email messages lately.
We have a couple of troubleshooting steps for you to try.
1) Refresh your browser window
2) Clear Browser Cache
If step 1 does not help, please try clearing your browser history, cookies and cache. In many cases, you can use the following handy shortcuts:
- Ctrl-Shift-Delete (Windows)
- Command-Shift-Delete (Mac)For detailed instructions, please visit this help article and choose your browser:
How to clear cookies, cache, history and footprints in your browser: http://aol.it/1KTJUg6**Please uncheck all items except those related to web browser cache, history and cookies. If you do not uncheck passwords, this step will clear any passwords stored in your browser, so you may be prompted to login to sites which previously kept you logged in automatically.
3) Try a different Browser
If steps 1 and 2 do not resolve the issue, please try using a different browser — for example, if you are using…
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Please check the videos in the aol website, the videos are playing perfectly fine but when I replay the video it wont go back.
Please check the videos in the aol website, the videos are playing perfectly fine but when I replay the video it won't go back. It is working with firefox but not with safari and I am comfortable using safari for it is my default browser. Please look into this. Thank you!
Please try clearing your cookies, cache, history, and footprints. To do so, go to: http://aol.it/1KTJUg6. Also, please try another browser.
- Don't see your idea?