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Aol.
This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.
Tell us how we can improve AOL. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
177 results found
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I want to know what your policy is that a lot of us seem to be violating
I need an answer to the question above! How would anyone know they are "violating" your policy, if no one knows what it is?
Thank you for submitting your feedback. Unfortunately, we are not sure what your comments were about and are unable to properly action your feedback. Could you please provide a bit more detail for us on what you’re commenting on? Thank you so much, and have a great day!
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YOUR TRUMP CHAT ROOM IS NOT WORKING RIGHT
FIX THE TRUMP CHAT ROOM TO WORK RIGHT AND GET ON EASY
We have a solution for you, please clear your browser history, cookies and cache here’s how: https://help.aol.com/articles/clear-cookies-cache-history-and-footprints-in-your-browser
Also, make sure that you have the latest version of the browser installed. You can try using a different browser.
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How do I change my news feed to my AOL account
How do I change my news feed, where I get my news from?
On the AOL News page, under Latest Headlines, click on the “News on AOL” drop-down and you can choose the source of the news.
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PAY FOR AOL BUT SAYS SITE NOT FOUND YOU COULD FIX THAT FOR STARTERS
WHEN I TRY TO USE AOL SAYS SITE NOT FOUND FIX THIS
We have a solution for you, please clear your browser history, cookies and cache here’s how: https://help.aol.com/articles/clear-cookies-cache-history-and-footprints-in-your-browser
Also, make sure that you have the latest version of the browser installed. You can try accessing your account on a different browser.
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Get My Favorites to Work Again!
All of a sudden My Favorites folder is empty. What the heck happened?
We would like to have one of our Mail Support agents look more into this. Please reach out to them at aolmailquestions@aol.com
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Why do I get "something went wrong" when I try to login?
Nothing to describe, make your login/mail access reliable
Please try clearing your web browser’s cache and cookies: https://help.aol.com/articles/clear-cookies-cache-history-and-footprints-in-your-browser
If clearing your cache and cookies doesn’t work, try using a different web browser. Make sure you’re using the newest web browser version: https://help.aol.com/articles/download-or-upgrade-your-web-browser
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Ut Oh looks like something went wrong..... once again. All I want is my email, not cute error messages, Ut Oh PO'd agin.
Wish I could sign IN
Please try clearing your web browser’s cache and cookies:https://help.aol.com/articles/clear-cookies-cache-history-and-footprints-in-your-browser
If clearing your cache and cookies doesn’t work, try using a different web browser. Make sure you’re using the newest web browser version: https://help.aol.com/articles/download-or-upgrade-your-web-browser -
How about letting us into our AOL Mail!
How about letting us into our AOL Mail! I am a paying customer and would like to get it.....what do you think AOL?
Please try clearing your web browser’s cache and cookies: https://help.aol.com/articles/clear-cookies-cache-history-and-footprints-in-your-browser
If clearing your cache and cookies doesn’t work, try using a different web browser. Make sure you’re using the newest web browser version: https://help.aol.com/articles/download-or-upgrade-your-web-browser
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Get rid of AOL's connection to Mozilla/Firefox
My grandfather has been using AOL for decades and he had no problems until you hooked up to mozilla/firefox. He is a disabled vet and
all his vet friends and old union buddies agree. You need to get rid
of this combo. Your rate went up and your service got even worse. He
was blocked from the VeteransToday site and now he gets this ****
stating that his connection is insecure.....or that firefox can't find a
server......is it any surprise that so many of them are stressed out?Please access aol.com from a different browser like Google Chrome.
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Why is AOL sending me e-mail that someone like a comment I made on an AOL News story?
How do I adjust settings so they don't send me these notifications that someone liked my comment?
Click on the arrow next to your name in the comment section and select settings from the drop down menu and next to “get emails when” uncheck the options.
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can you stop the phishing scams from popping up when you click on a news story on the AOL main page, It happens all the time.
Many times when i click on a news story on the AOL main page I get a phishing scam alert that my computer has been infected and i need to call this tel number immediately and to not turn off my computer. Can't AOL stop this from happening?
If you have an antivirus software on your computer please run a scan and check if you have any issues on it.
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How does one turn off AOL Datamask to allow a screen copy?
How does one turn off AOL Datamask to allow a screen copy?
The DataMask OPTION screen allows you to change the product settings.
Prevent Screen Capture – When the Prevent Screen Capture option is turned on you will see a green check mark. This means malware is unable to capture a screenshot of your computer screen. You are also unable to capture screenshots on your computer screen. To turn off this option, click the green check mark to change to a red X. You may turn this feature on or off at anytime. Learn more here: https://help.aol.com/articles/using-datamask-by-aol -
We have a couple of troubleshooting steps for you to try.
1) Refresh your browser window
2) Clear Browser Cache
If step 1 does not help, please try clearing your browser history, cookies and cache. In many cases, you can use the following handy shortcuts:- Ctrl-Shift-Delete (Windows)
- Command-Shift-Delete (Mac)For detailed instructions, please visit this help article and choose your browser:
How to clear cookies, cache, history and footprints in your browser: aol.it/1KTJUg6**Please uncheck all items except those related to web browser cache, history and cookies. If you do not uncheck passwords, this step will clear any passwords stored in your browser, so you may be prompted to login to sites which previously kept you logged in automatically.
3) Try a different Browser
If steps 1 and 2 do not resolve the issue, please try using a different browser — for example, if you are using Firefox,…
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having problems with homepage.pics move forward but text does not...how to talk with customer service?
looking for customer service, my home page not working properly. Been with AOL for 30years, love it...
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Request for recovery mobile number..
Not everyone has a mobile number and, if they do, not everyone wants the number used. I suggest that this not be asked.
We apologize for the inconvenience, but AOL is just doing its best to protect your online safety. It’s extremely important to have updated information should you ever need to change your account settings, reset your password or contact AOL customer support.
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We have a solution for you, please clear your browser history, cookies and cache here’s how: https://help.aol.com/articles/clear-cookies-cache-history-and-footprints-in-your-browser
Also, make sure that you have the latest version of the browser installed. You can try using a different browser.
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Pictures and text are not changing as they should. All other sites working OK, so I thought I'd contact you.
How to disable adblocker on AOL? Didn't know I had one. Thanks
Click on the 3 dots located in the top right corner of your Chrome browser. Click the More Tools-Extensions link in the left navigation pane. Right-click the AdBlock add-on name in the list, then click the Disable button. Click the Disable button in the confirmation window to disable the Adblock add-on.
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First, please try clearing your cookies,cache and history: https://help.aol.com/articles/clear-cookies-cache-history-and-footprints-in-your-browser
After that, go directly to aol.com.
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DO THESE ERRORS EVER END ??????
An error occurred while retrieving your messages. Try again.
We have a solution for you, please clear your browser history, cookies and cache here’s how: help.aol.com/articles/clear-cookies-cache-h…
Also, make sure that you have the latest version of the browser installed. You can try accessing your account on a different browser.
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Get rid of the pop up for MAKE AOL MY HOMEPAGE it already is my HomePage
Please get rid of this pop up MAKE AOL MY HOME PAGE WITH INSTRUCTIONS ABOUT IE .I have to X it out every time I log in it's beyond annoying
We have a solution for you, please clear your browser history, cookies and cache here’s how: https://help.aol.com/articles/clear-cookies-cache-history-and-footprints-in-your-browser This will eliminate the possibility of the issue being caused by cache stored on your browser.
- Don't see your idea?