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This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.
Tell us how we can improve AOL. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
177 results found
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Please send us an email at aolsupporthelp@aol.com with more details about the issue you are experiencing.
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This issue might be caused by an outdated browser. Please make sure your browser is up to date.
If you continue to experience issues after updating the browser, please try our 3 troubleshooting solutions:
1) Refresh your browser window
2) Clear Browser Cache
If step 1 does not help, please try clearing your browser history, cookies and cache. In many cases, you can use the following handy shortcuts:
- Ctrl-Shift-Delete (Windows)
- Command-Shift-Delete (Mac)For detailed instructions, please visit this help article and choose your browser:
How to clear cookies, cache, history and footprints in your browser: aol.it/1KTJUg6**Please uncheck all items except those related to web browser cache, history and cookies. If you do not uncheck passwords, this step will clear any passwords stored in your browser, so you may be prompted to login to sites which previously kept you logged in automatically.
3) Try a different Browser
If…
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not seeing all Aol pictures
Not seeing all aol pictures
We have a solution for you, please clear your browser history, cookies and cache here’s how: https://help.aol.com/articles/clear-cookies-cache-history-and-footprints-in-your-browser
Also, make sure that you have the latest version of the browser installed. You can try accessing your account on a different browser.
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'AOL.com is not Responding due to a long running script'
'AOL.com is not Responding due to a long running script' getting this message a lot when i try to view my email. Clearing catch does not help. This only started recently. I use AOL mostly for email, and this is getting annoying.
Please make sure that you have the latest version of the browser installed. Also, you can try on a different browser.
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you tell me this every day. when will you fix it ?? We detected some connectivity issues, therefore, we’re unable to load Conversation
"We detected some connectivity issues, therefore, we’re unable to load Conversation"
you tell me this every day. BUT when will you fix it ?? Or even care?
We have a solution for you, please clear your browser history, cookies and cache here’s how: help.aol.com/articles/clear-cookies-cache-h..
Also, make sure that you have the latest version of the browser installed. You can try using a different browser.
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This aolblog.aol.com page can’t be found No webpage was found for the web address: https://aolblog.aol.com/2019/07/05/utah-police-say-body-o
Can't use AOL as Google says AOL is not safe and blocks me from accessing an AOL news item
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Allow people to change their posting name on the news threads.
I just want to change my name on the news posting threads.
That used to be possible. Why isn't it now?
Also, why are my comments deleted all the time? I DO NOT
use foul language or post anything objectionable.In order to change your nickname when you post a comment, please make sure to go on myaccount.aol.com and make sure to click Edit and change to your desired nickname.
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The Ad Opt-Out Process still doesn't work after your instructions
I opened the dropdown - tried the more info link and it went to a broken page. You should shut off that partner until it's fixed. https://screencast.com/t/sX5Acsi9dP
Thank you for the info! We apologize for the inconvenience you are experiencing. At this time, we have identified the issue and it is being addressed. While we cannot provide a specific time when the issue will be resolved, our team is working to correct it as soon as possible.
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The Ad Opt-Out process is broken!
Turn, one of your ad partners, provides a broken opt-out link. https://screencast.com/t/fkMARsLKsy
Please click on the drop-down arrow next to the company name (from the list of Ad companies), then go to ’More detail about ’, and click on ’Click here to opt out of ’ to manually out out from that one company.
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Give me back my old opening page with icons at the top for my favorites
Give me back my home page with icons for my favorites. I want to dump the way my e-mail home page looks. I might as well be on hotmail.com.
Please follow the steps from the section ‘Find a lost bookmark’ from this article: https://support.google.com/chrome/answer/188842?co=GENIE.Platform%3DDesktop&hl=en
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Ransomware is using the email address simonsbarth@aol.com
A virus is using simonsbarth@aol.com to extort customers
Please mark the emails as spam.
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Please stop/block Img/sync from poping up all the time or EVER. also Adobe keeps wanting me to update thier player and it is up to date.
Block img/sync and Adobe pop ups.
We are sorry for any inconvenience. Regarding this issue, please refer to the following help article and turn off the pop ups in your browser: https://help.aol.com/articles/disable-or-enable-pop-ups-using-internet-explorer
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HIRE TECH SUPPORT THAT KNOWS WHAT THEIR DOING OR TAKE IT AWAY FROM VERIZON THIS IS WHAT I'VE BEEN GETTING FOR OVER 24 HRS.
HIRE TECH SUPPORT THAT KNOWS WHAT THEIR DOING OR TAKE IT AWAY FROM VERIZON. HAS BEEN DOWN OVER 24 HRS NOW.
We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.
Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.
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Question: i just got a request to verify my netscape account. This request went to spam and requests password. Legitimate?
See subject line. Is a request not marked aol or netscape a real request? Don't want to be locked out of account, but also don't want to be hacked.
Check out our article on spotting phishing and how to report it: AOL Help: Email and Viruses Protecting Your Account : https://help.aol.com/articles/protect-yourself-from-internet-scams
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I'v had AOL for a long time. Why do my comments automaticly delete when I go to another news story
Make my comments stop deleting when I change news stories
Please note that the comments are ordered by default as “Best” , make sure to order them by “Newest”.
Also keep in mind that images and some comments will be flagged in our system prior to becoming public. Here are some reasons why your comments may be flagged: – Language (Examples may include: all caps, inappropriate words, etc.) – Suspicious IP – Any Image In order to create the best possible experience for everyone, we request that you abide by the AOL Community Guidelines, our core code of conduct, in all of your activities on AOL Services. For more information, please view our community guidelines: http://legal.aol.com/community_guidelines/.
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ANOTHER ONE = AOL LOADING ERROR !!!!
WHAT EVER IS GOING ON THESE DAYS WITH ON GOING AOL
PROBLEMS ????? !!!!!
BLERK!
ERROR 5
ERR1800 Report ID: ip-10-1-2-137-20190531-021631-e5c05236-44f1-4659-bb06-2e06d4084d10
Problem loading applicationhttps://help.aol.com/articles/blerk-error-5-in-aol-mail
Sometimes the old “turn it off and on again” solution actually works! Just quit your web browser, and then start it back up again. Once the browser has been restarted, go to mail.aol.com and enter your username and password.
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Weather forecast is awful. Daily shows 100 percent chance of rain but hourly shows zero chance. This happens daily. Per cent meaningless
Have the hourly forecast be consistent with the daily. Who cares if the chance of rain has passed, but the daily still shows 100 percent
We are unable to replicate this issue. Please clear cookies and cache and try again.
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Get the headlines working. Print and pictures are not coordinated; print stays on "1/81" while pictures move on without their own headling.
Bring the headlines in print and their matching pictures together. Try it yourself. The printed headline does not change as one moves from picture to picture.
Thank you for your report. In order to fix this issue, please disable the adblocker on AOL.com.
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Improve customer service!
In July 2018, we asked for our account to be deleted. We followed the instructions and could not delete account. They said that if we did not go into the account at all, it would be deleted (did not say suspended). Yesterday, we called AOL and asked if the account was deleted and they said no, because we were still getting unwanted e-mails. After 57 minutes on hold and on the phone with Sebastian, there finally was a quick fix that took less than a minute. I kept asking to speak to a supervisor to no avail. This truly was…
Thank you for your patience while we reviewed your feedback.
We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.
Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.
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your home page isn't working right its showing the same head line for every story
your showing the same headline for every story in the 81 on your page that we go through
We have a solution for you, please clear your browser history, cookies and cache here’s how: https://help.aol.com/articles/clear-cookies-cache-history-and-footprints-in-your-browser . Also make sure that you have the last version of the browser installed.
- Don't see your idea?