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177 results found

  1. Develop the capability to add a Logo to my outgoing signature. Every other email service has this capability.

    Every time I send an email there is an automatic signature including my name, business address, etc.
    I would like to add my Logo to that automatic signature.

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    Responded  ·  Product Support responded

    If you do not have a picture in your current signature, you will need to reset your Webmail preferences. Go to mail.aol.com, hold down the Shift key and click on the AOL logo. A new page will come up with the option to reset the webmail preferences. Please click the Reset button.
    Afterward, send a test email without setting a signature. Once the email is sent, you should receive a pop-up to set your signature, this is the only way you will be able to add pictures in the signature.

  2. I have two AOL email accounts and both of them freeze up and fail to complete loading.

    AOL has been SO DIFFICULT to use. WHY??? Is it time to end???

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    Responded  ·  0 comments  ·  Admin →
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    Responded  ·  Product Support responded

    In order to access your favorite places, you need to be signed into your account. In order to stay logged into your account, please check the “Stay signed in” box on the sign on screen.

    If you have any other questions, please call us at 1-888-265-3733.

    Thank you.

  4. fix the lobby ***** ok9/12/18 theres know lobby at tables

    fix lobbies ongin know lobbies at tables

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    Responded  ·  Product Support responded

    Please make sure that you are using the latest version of the Chrome browser. To check for the version press the menu button(3 dots line) then go to Help > About Google Chrome.

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  6. Can't get games on Firefox

    Have tried your tips 1-4 but still can't get Wordchuck on Firefox, although I have always been able to for the past 5 yrs. Since I pay a monthly fee, I don't want to have this kind of problem. Please fix this.

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    0 comments  ·  Games  ·  Admin →
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  7. Stop Imgsync

    Stop harassing us with this imgsync ****

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    0 comments  ·  News  ·  Admin →
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    Responded  ·  Product Support responded

    We are not associated with Imgsync. Please run a virus scan and contact your local IT department for further assistance.

  8. Please update/correct feeds for Local and Weather for Zip code 32309. No update for three days!

    Correct feed for Local News and Weather for Tallahassee FL 32309

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    100 comments  ·  News  ·  Admin →
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    Responded  ·  Product Support responded

    Thank you for contacting us. We are happy to try to help and apologize for the inconvenience. If the local information on your homepage is incorrect (such as the weather report for a different location), please try these two solutions:

    #1. Verify your location. This can be done by making sure your correct City, State is in the top left of your Welcome Screen. If it is not, please click “Update Your Location” under Local News and Weather, enter your Zip Code and press Save. Then try going to Weather.aol.com to see if this information is aligned with our weather source Weather.com.

    #2. Clear cache, cookies, history, and footprints in your browser then repeat the instructions about in #1.

    If the issue persists, email us at aolmailquestions@aol.com.

    Thanks!

  9. Please check the videos in the aol website, the videos are playing perfectly fine but when I replay the video it wont go back.

    Please check the videos in the aol website, the videos are playing perfectly fine but when I replay the video it won't go back. It is working with firefox but not with safari and I am comfortable using safari for it is my default browser. Please look into this. Thank you!

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  10. Stop requesting aol users approve Oath's request for us to relinquish our privacy

    This is the second time I have made this request. My request was not even acknowledged the last time. Every time I sign on to AOL, I must agree to Oath's terms with regard to privacy or agree to deal with it later. I do not wish to do either and have been up until now clicking on "Deal with it later." I have talked to AOL techs about this and in spite of the fact that they are sympathetic to my issue they tell me that unfortunately if I don't want it, the only thing I can do is…

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    Responded  ·  Product Support responded

    I understand that you have concerns about the new Terms of Service and Privacy Policy that you’ve been prompted to agree to. You can review the FAQ: https://policies.oath.com/us/en/oath/privacy/guce/faq/index.html for more info about the changes. To learn more about the choices we offer and to exercise control over your information, please visit our Privacy Controls page: https://policies.oath.com/us/en/oath/privacy/controls/index.html. If you’d rather not agree to the new changes, you may choose to cancel your account and stop using our service

  11. Remove TelePrompTer text

    I can’t see the videos because TelePrompTer text covers the tv screen. Please remove.

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    0 comments  ·  News  ·  Admin →
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    Responded  ·  Product Support responded

    In order to turn off the closed captions, hover your cursor over the video (or tap on it if you’re using a mobile device) and click on the CC button.

  12. Long running scripts often make it impossible to read your articles.

    Long running scripts often make it impossible to read your articles.

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  13. delete option on saved folders or messages not showing everytime it is highlghted- fIX ASAP . thank you.

    Delete option for saved folders or messages not showing everytime it is highlghted- kindly fix fIX ASAP . thank you.

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  14. NEWS CORRECTION

    WHY I READ THE NEWS #1 WHEN FINISH INSTEAD OF GOING TO #2 NEWS IT GO # 37 IT IS A PAIN AL WAYS HAVE TO GO BACK PLEASE MAKE A CORRECTION IT IS A PAIN ALWAYS HAVE TO GO BACK EVERYTIME

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    0 comments  ·  News  ·  Admin →
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  15. Auto rotate freezes up

    Why the **** does the auto rotate screen freeze up if the cursor is not on it. Who told AOL customers like that...Just let it rotate and maybe we might see a NEW story.

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    Responded  ·  Product Support responded

    You may have noticed that the pause button is no longer there. That’s because all you need to do now to stop the rotation is to hover your mouse over the photo or the links. And when you want to restart the rotation, simply move your mouse off the image or links and it will resume. It’s that easy!

  16. why must i type my nicknam everytime i comment

    this is a question....i had to type nickname in everytime i bommented on a news story today...i mean every comment on the page...why

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    9 comments  ·  News  ·  Admin →
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    Responded  ·  Product Support responded

    Make sure that you are logged into your account when you want to comment to an article. If you are logged in your nickname should appear every time.

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  19. TROLLS and the games they play

    find out who is booting users out of comments to mail sign in Because it has happened to me at least 10-15 times and speed up your service I don't have these problems on ANY other website so I know it's on your end to take care of.

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    0 comments  ·  News  ·  Admin →
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  20. Still periodically kicking me off line. REALLY???

    Still periodically kicking me off line. REALLY???

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