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This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.
Tell us how we can improve AOL. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
177 results found
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picture on aol news is not being displayed correctly - happening on Chrome, Edge and Internet Explorer
picture on aol news is not being displayed correctly - happening on Chrome, Edge and Internet Explorer
We have a solution for you, please clear your browser history, cookies and cache here’s how: https://help.aol.com/articles/clear-cookies-cache-history-and-footprints-in-your-browser?guccounter=1
Also, make sure that you have the latest version of the browser installed. You can try using a different browser.
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Get rid of the pop up for MAKE AOL MY HOMEPAGE it already is my HomePage
Please get rid of this pop up MAKE AOL MY HOME PAGE WITH INSTRUCTIONS ABOUT IE .I have to X it out every time I log in it's beyond annoying
We have a solution for you, please clear your browser history, cookies and cache here’s how: https://help.aol.com/articles/clear-cookies-cache-history-and-footprints-in-your-browser This will eliminate the possibility of the issue being caused by cache stored on your browser.
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'AOL.com is not Responding due to a long running script'
'AOL.com is not Responding due to a long running script' getting this message a lot when i try to view my email. Clearing catch does not help. This only started recently. I use AOL mostly for email, and this is getting annoying.
Please make sure that you have the latest version of the browser installed. Also, you can try on a different browser.
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Weather forecast is awful. Daily shows 100 percent chance of rain but hourly shows zero chance. This happens daily. Per cent meaningless
Have the hourly forecast be consistent with the daily. Who cares if the chance of rain has passed, but the daily still shows 100 percent
We are unable to replicate this issue. Please clear cookies and cache and try again.
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your home page isn't working right its showing the same head line for every story
your showing the same headline for every story in the 81 on your page that we go through
We have a solution for you, please clear your browser history, cookies and cache here’s how: https://help.aol.com/articles/clear-cookies-cache-history-and-footprints-in-your-browser . Also make sure that you have the last version of the browser installed.
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Why does your news feed always restart on Story # 3
I usually have 71 stories to read on the news feed. However, I can be on the first story or the 56th story. After I read it and hit the back button, it will always go to the 3 of 71 story. I hate having to click next 52 times to get back to the 56th story. Fix your code to go back to where the user left off in the list of stories. So I i read the 56th story, and I hit the "BACK" button, it goes to the 56th story and not the 3rd story.
We have a solution for you, please clear your browser history, cookies and cache here’s how: https://help.aol.com/articles/clear-cookies-cache-history-and-footprints-in-your-browser
Also, make sure that you have the latest version of the browser installed.
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almost every article will not come up and browser says pubx.co for the past several weeks.
why are most articles not coming up with pubx.co in the browser?
We have a solution for you, please clear your browser history, cookies and cache here’s how: help.aol.com/articles/clear-cookies-cache-h…
Also, make sure that you have the latest version of the browser installed. You can try accessing your account on a different browser, like Google Chrome. -
EMAIL IS NOT FIXED. 11/19/18 Sill loading problems. Slow. Band-Aid is coming off.
Here we go again with email. Slow loading it is not fixed right again. Get someone that can really fix it for good.
Please try our 3 troubleshooting solutions:
1) Refresh your browser window
2) Clear Browser Cache
If step 1 does not help, please try clearing your browser history, cookies and cache. In many cases, you can use the following handy shortcuts:
- Ctrl-Shift-Delete (Windows)
- Command-Shift-Delete (Mac)For detailed instructions, please visit this help article and choose your browser:
How to clear cookies, cache, history and footprints in your browser: http://aol.it/1KTJUg6**Please uncheck all items except those related to web browser cache, history and cookies. If you do not uncheck passwords, this step will clear any passwords stored in your browser, so you may be prompted to login to sites which previously kept you logged in automatically.
3) Try a different Browser
If steps 1 and 2 do not resolve the issue, please try using a different browser — for example, if you are using Firefox, please try Chrome or Internet…
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Bring back chat rooms!!!!!!
I have been gone from AOL for many years. Decided to try again tonight. BYE BYE!!!! You have nothing to offer! The only thing worth a **** on AOL was Chat Rooms!!!
Good news, chat rooms are still available through the AOL Desktop Gold. Learn more here: https://help.aol.com/articles/aol-desktop-gold-faqs
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Why do you put those LIKE and DISLIKE hands under the comments if you're not going to allow them to be recorded? *******@aol.com
Why do you put those LIKE and DISLIKE hands under the comments if you're not going to allow them to be recorded? ******@aol.com
I think we may have a solution for you! Try clearing your cookies, cache, and history by following the info here: http://aol.it/1KTJUg6
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You can stop asking for my AOL password every five minutes and forcing Yahoo's search engine to be my default!
I am interrupted continually by popups asking that I provide my AOL password, or my system can't make a connection--every five minutes or so. This is particularly annoying if one is using one's computer for work purposes. Additionally: my default search engine is Google, which I trust more than I trust Yahoo, after the last breach--yet you keep overriding it and force Yahoo as the default.
Please, clear cache and cookies from your browser:
https://help.aol.com/articles/clear-cookies-cache-history-and-footprints-in-your-browser. This will eliminate the possibility of the issue being caused by cache stored on your browser. -
Have you got a uk number to ring
Forgotten password n you give us a number but it’s not in the uk
We no longer provide phone support in the UK, the team can be reached here going forward: help.aol.co.uk/email-support
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MAKE IT EASIER TO INCREASE THE FONT SIZE IN AOL MAIL...THANK YOU
MAKE IT EASIER TO INCREASE THE FONT SIZE IN AOL MAIL...THANK YOU
You can increase or decrease the font size by holding down the “Ctrl” key and scroll down or up using the mouse wheel. Another method is holding down the “Ctrl” key and press “+” for increasing or “-” for decreasing. If you want to change the font size when composing emails please go to Options→Mail Settings→Compose→Rich Text / HTML.
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Auto rotate freezes up
Why the **** does the auto rotate screen freeze up if the cursor is not on it. Who told AOL customers like that...Just let it rotate and maybe we might see a NEW story.
You may have noticed that the pause button is no longer there. That’s because all you need to do now to stop the rotation is to hover your mouse over the photo or the links. And when you want to restart the rotation, simply move your mouse off the image or links and it will resume. It’s that easy!
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By making sure that the Weather at AOL.com is correct. For quite some time, the weather foreast for Danvers, MA 01923 has been incorrect.
Please correct the forecast to show the correct temperatures. It's been showing ridiculous temperatures like, for example, 22 degrees when it's really in the 80s and 90s. For Danvers, MA 01923, the temps have been incorrect for a while now.
Sounds like you might have the weather set up to show the temperature in Celsius degrees instead of Fahrenheit degrees. Please go to your weather report and in the top center of the page, you will have two options, click the F option.
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Maybe stop trying to suppress conservative ideas and comments ????
Every time I post on the message boards you guys either kick my computer off the website or you do something to make it SO SLOW WHEN I TYPE something it makes me not want to finish the thought. But I finish it anyway just because you're not going to silence me !!!!! You guys are petty in the ways you try to silence an opposing view. A couple years ago I didn't have this problem and now you guys have weaponized your message boards to make things hard to get an opposing view across !! When I post something…
If you continue to be disconnected from the page when posting comments, we suggest clearing your cookies and cache or switch to a different browser like Google Chrome or Mozilla Firefox.
Some comments may not be posted in the AOL community. Images and some comments will be flagged in our system prior to becoming public.
Here are some reasons why your comments may be flagged:
- Language (Examples may include: all caps, inappropriate words, etc.)
- Suspicious IP
- Any Image
In order to create the best possible experience for everyone, we request that you abide by the AOL Community Guidelines, our core code of conduct, in all of your activities on AOL Services. For more information, please view our community guidelines: http://legal.aol.com/community_guidelines/Comments are being sorted by default by “Best”. If you would like to see your comments as soon as they are posted, make sure to select the…
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New Android Application
The new Android application is definitely not an improvement. It is harder to use and more difficult to navigate. Plus, I have to endure advertisements even though I pay for AOL and have repeatedly specified no ads
Sorry to hear you don’t like the new Android App.
Here’s the overview of this app: https://help.aol.com/articles/Overview-of-the-updated-AOL-app-experience-for-Android
Also, please note that paying members only have ad-free experience on the web browser and the app is not included in this.
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Make it easier to close an account
Make it simpler to close an account. I have waited 90 days from the date I stopped paying for services. Yet, you will not delete my account.
Learn how to change your AOL paid subscription, cancel your AOL paid or premium subscription or terminate/delete your AOL username:
https://help.aol.com/articles/account-management-cancel-or-reactivate-your-aol-account -
problem
webpage keeps requiring me to refresh when i am trying to read my email
A browser’s cache stores temporary website files which allows the site to load faster in future sessions. This data will be recreated every time you visit the webpage, though at times it can become corrupted. Clearing the cache deletes these files and fixes problems:
https://help.aol.com/articles/clear-cookies-cache-history-and-footprints-in-your-browser
- Don't see your idea?