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This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.
Tell us how we can improve AOL. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
177 results found
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Confused About @AIM response when AOL Supports reads back email address!
When calling in today for technical support, the auto attendant read back my email address with @AIM.com and NOT AOL.com. Why? This is confusing and causes a suspicion that I'm not on the correct support site. Please advise on a remedy. Thank you.
AOL and AIM.com domains are the same, they are different aliases from which you can send out or receive emails.
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The issue with AOL Mail is now resolved. We appreciate your patience with us.
Please try clearing your cookies, cache, history and footprints. To do so, go to: aol.it/1KTJUg6
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YOU ******* ******** I SWEAR IF I CANT LOG INTO MY ACCOUNT TOMORROW, I'M DONE WITH YOU..
YOU ******* ******** I SWEAR IF I CANT LOG INTO MY ACCOUNT TOMORROW, I'M DONE WITH YOU..
The issue with AOL Mail is now resolved. We appreciate your patience with us.
Please try clearing your cookies, cache, history and footprints. To do so, go to: aol.it/1KTJUg6
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Well, you could let me read my mail. All too often (like now again) all I get is that you are having trouble with that and that I should try
It's not really a NEW idea. I would just like to be able to access my mail. This is a recurring problem (at least once a month), and you never even reply when I tell you about it. Too busy to care?
The issue with AOL Mail is now resolved. We appreciate your patience with us.
Please try clearing your cookies, cache, history and footprints. To do so, go to: http://aol.it/1KTJUg6
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security risk
I just got a e mail that went to spam, I did not open it. But the header said I was going to have my account deactivated at midnight. Please help K** G**
Thank you for sharing your feedback. We appreciate you checking in about the emails you are receiving. We have an article that will explain those emails, how to spot spam, phishing, and vishing, along with who to report them to. Here is the article to best help you: AOL Help: Email and Viruses Protecting Your Account https://help.aol.com/articles/protect-yourself-from-internet-scams
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Hello, On the News pages boxes page5 and page20 are blank . I am using Firefox browser, how can this be resolved. Thanks
Need to see all pages in the News AOL boxes.
We have a solution for you, please clear your browser history, cookies and cache here’s how: https://help.aol.com/articles/clear-cookies-cache-history-and-footprints-in-your-browser
Also, make sure that you have the latest version of the browser installed. You can try accessing your account on a different browser.
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Adding or deleting items from favorites doesn't work
Adding or deleting items from favorites doesn't work
Please try our 3 troubleshooting solutions:
1) Refresh your browser window
2) Clear Browser Cache
If step 1 does not help, please try clearing your browser history, cookies and cache. In many cases, you can use the following handy shortcuts:
- Ctrl-Shift-Delete (Windows)
- Command-Shift-Delete (Mac)
3) Try a different Browser
If steps 1 and 2 do not resolve the issue, please try using a different browser — for example, if you are using Firefox, please try Chrome or Internet Explorer. -
When flagging an email in AOL mail, you are marking a message that you may want to come back to for a follow-up. Makes it stand out. You even have a column so you can order the emails in a folder by “flag”. If you click again to make it go away.
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AOL IS THE WORST AT PRIVCY
Video How To Encrypt emails is never available. Are your emails private or is all your information on the dark web because AOL is lacks in security?
Your AOL emails are transmitted over a secure encrypted connection. If you are looking for a feature to encrypt the content of the email, so that only you and the recipient can decrypt, unfortunately this is not available in AOL Mail.
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Please be assured each suggestion you send to us is carefully read and evaluated by a member of our staff. We take your concerns very seriously, and answer your questions and comments with the most up-to-date information available to us.
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Please fix this...
. "We detected some connectivity issues, therefore, we’re unable to load Conversation"
Please fix this problem......20 plus year subscriber
We have a solution for you, please clear your browser history, cookies and cache here’s how: help.aol.com/articles/clear-cookies-cache-h..
Also, make sure that you have the latest version of the browser installed. You can try using a different browser.
If you still encounter issues call us at 1-800-827-6364.
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Odd question but how can we find all the posts we've made answering on various stories?
Please devise a way for each person to be able to see all the posts they've made throughout time. I'm looking for some of mine that were apparently answered and cannot find them. HELP. If there is already a way, PLEASE teach me. Thank you.
You can see all your feedback and the ideas you have supported, on the main page of Uservoice, once you select a specific AOL product. On the top right corner (under your username) you will have an option “My Feedback”. Click on that and you will see all your feedback and the ideas you voted.
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I've cleared all my cookies, but still can't get into my email. It keeps saying site redirected too many times Help.
Can't get into my email. Have cleared all my cookies, but it keeps saying site has redirected too many times. Then when I try it again, it asks if I want to remain logged in. I say yes, then it brings me back to the same screen. Help.
In case you are using a bookmark to access AOL Mail, please remove it, and follow the steps below to create a new one:
1. Go to AOL.com and sign in.
2. Click on the Mail icon on the upper right.
3. After the Mail page loads, bookmark the page. -
Sent mail folder on AOL android app is empty after sending messages.
I have two Android smartphones, an LG G Vista and a Motorola Moto G. Same problem on both phones using the AOL app. I send a message and it's received correctly. When I look in the Sent folder, the screen says "This folder is empty." If I go to AOL Webmail using a browser, the Sent folder correctly displays all sent messages. I also have two other AOL email accounts on one of the phones, and those accounts do not have the Sent folder problem when using the AOL app. The problem occurs in only one AOL email account.
This issue might be a result of using the account configured as POP, in one of your mail clients or mobile devices.
POP downloads email from a server to a single computer/device, then deletes it from the server. Because your messages get downloaded to a single computer or device and then deleted from the server, it can appear that mail is missing or disappearing from your Inbox if you try to check your mail from a different computer. Please check your account setup on all of your devices and email clients (e.g. Outlook, Mac Mail, Windows Live Mail), and for the ones that are using the account as POP, please make sure to have the option to leave a copy of the message on the server checked, or setup the account to use IMAP instead of POP.
For help with configuring the account as IMAP, please…
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Beginning to encounter web sites indicating browser out of date. Please update the AOL Browser.
Please update the AOL Browser so that I don't continue to get "Browser out of date" notices at many websites.
Please make sure that you have the latest version of the browser installed. You can try accessing your account on a different browser lie Google Chrome or Mozilla Firefox.
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AOL.com not compatible with iPad’s safari
Please make this compatible with iPad’s Safari browser at www.aol.com to access calendar and contacts. IPad is my only computer. Thanks
Open Safari and go to mail.aol.com and log in with your username and password. On the left side of the screen, tap the three horizontal lines and tap Contacts to access your Address Book.
The Calendar feature is only available for desktop computers.
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I think you have been hacked
1/13/19 Today when I signed in noticed in the comments section that often am not coming up as myself but anther member with access to their email. This is a real violation of privacy and noticed another member asking about it on the boards so it is not just me.
Please try clearing your cookies, cache, history, and footprints. To do so, go to: aol.it/1KTJUg6 and then log in again.
If you still encounter issues contact us at: aolmailquestions@aol.com
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always open home page with aol home page and show the second page in full page
Open my aol with aol home page. Keep full page after opening aol mail.
Follow this steps to enable Today on AOL:
- Click the ‘Options’ menu located in the top right corner of the screen
- Select ‘Mail Settings’
- In the ‘General’ tab, check the ‘Show me Today on AOL when signing in’ feature -
AOL Mail
I am experiencing recurring issue about my contacts not popping up when I try to type in the contacts name when composing an email. Also sometimes it does appear but contacts do not add up when I clicked on them. Please fix asap.
We have a solution for you, please clear your browser history, cookies and cache here’s how: https://help.aol.com/articles/clear-cookies-cache-history-and-footprints-in-your-browser
Also, make sure that you have the latest version of the browser installed. You can try accessing your account on a different browser.
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Please be assured each suggestion you send to us is carefully read and evaluated by a member of our staff. We take your concerns very seriously, and answer your questions and comments with the most up-to-date information available to us. Let us know if we can help in any way. si inchizi cu responded
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