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177 results found

  1. Stop requesting aol users approve Oath's request for us to relinquish our privacy

    This is the second time I have made this request. My request was not even acknowledged the last time. Every time I sign on to AOL, I must agree to Oath's terms with regard to privacy or agree to deal with it later. I do not wish to do either and have been up until now clicking on "Deal with it later." I have talked to AOL techs about this and in spite of the fact that they are sympathetic to my issue they tell me that unfortunately if I don't want it, the only thing I can do is…

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    Responded  ·  Product Support responded

    I understand that you have concerns about the new Terms of Service and Privacy Policy that you’ve been prompted to agree to. You can review the FAQ: https://policies.oath.com/us/en/oath/privacy/guce/faq/index.html for more info about the changes. To learn more about the choices we offer and to exercise control over your information, please visit our Privacy Controls page: https://policies.oath.com/us/en/oath/privacy/controls/index.html. If you’d rather not agree to the new changes, you may choose to cancel your account and stop using our service

  2. Remove TelePrompTer text

    I can’t see the videos because TelePrompTer text covers the tv screen. Please remove.

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    0 comments  ·  News  ·  Admin →
    Responded  ·  Product Support responded

    In order to turn off the closed captions, hover your cursor over the video (or tap on it if you’re using a mobile device) and click on the CC button.

  3. delete option on saved folders or messages not showing everytime it is highlghted- fIX ASAP . thank you.

    Delete option for saved folders or messages not showing everytime it is highlghted- kindly fix fIX ASAP . thank you.

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  4. NEWS CORRECTION

    WHY I READ THE NEWS #1 WHEN FINISH INSTEAD OF GOING TO #2 NEWS IT GO # 37 IT IS A PAIN AL WAYS HAVE TO GO BACK PLEASE MAKE A CORRECTION IT IS A PAIN ALWAYS HAVE TO GO BACK EVERYTIME

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    0 comments  ·  News  ·  Admin →
  5. We're glad you're here

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  6. TROLLS and the games they play

    find out who is booting users out of comments to mail sign in Because it has happened to me at least 10-15 times and speed up your service I don't have these problems on ANY other website so I know it's on your end to take care of.

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    0 comments  ·  News  ·  Admin →
  7. Still periodically kicking me off line. REALLY???

    Still periodically kicking me off line. REALLY???

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  8. FIX IT!

    YOUR SOFTWARE ****! The lastest is trying to use "insert a hyperlink." Nothing pastes to the box and it pastes (as a bunch of characters and not as a link) to the email whenever it feels like it. TERRIBLE, AWFUL, AMATUER SOFTWARE.

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    Responded  ·  Product Support responded

    Go to mail.aol.com, click on Options and go to Mail Settings.

    In the left panel click on Compose and check the Use Rich Text / HTML Editing box.

    If the issue persists, email us at aolmailquestions@aol.com

  9. We're glad you're here

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    Responded  ·  Product Support responded

    In order to review the TOS and Privacy Policy, please temporarily disable any ad-blocker you have installed on your browser and then try to go to mail.aol.com and Agree to the new TOS.

    You can also try on a different browser or on a private/ incognito session. Once you are logged into your email, you can enable your ad-block again

  10. Header Coulmns

    I am having difficulty adjusting the header columns spaces be it on unified or new/old style inbox using chrome and edge. Also can you please change the color from red to black of the mail number indicator on the folder window pane. Looking forward for your prompt response on this matter. Thank you.

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    Responded  ·  Product Support responded

    The only header you can modify is the “From” column. To change the color of the mail indicator, you can change your theme. Here’s how: Options → Mail Themes

  11. Why is AOL the only service that has certificate pop-ups every 2 seconds?

    Why is AOL the only service that has certificate pop-ups every 2 seconds?

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    Responded  ·  Product Support responded

    Certificate issues are caused in many cases by the incorrect date/time on your computer or an outdated browser. Please check the date/time on your system, and make sure they are correct. If this is not the case, you will need to update your browser to the latest version or install another browser if there are no updates available for your default one.

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    1 comment  ·  Admin →
    Responded  ·  Product Support responded

    Often the best, quickest way to fix a problem with sending an email is to simply try sending it again.

    If that doesn’t work and you continue to see “The message was not sent because of an error”, you should verify that the letters “AOL” or “A.O.L.” are not part of your account’s Display Name as this will cause issues with sending mail from your account.

    If you’ve recently recovered a compromised account, be aware that spammers sometimes change an account’s Display Name. It’s worth checking. Here’s how:

    1. Click Options in the upper-right corner of Mail, then select Mail Settings.

    2. In the column on the left, click Compose, then scroll down to the Display Name area in the middle of the page. If the name has AOL or A.O.L. in it, change it to avoid problems sending email from the account.

    3. When you’re done, click…

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    Responded  ·  Product Support responded

    We are unable to replicate your experience with Boredom Therapy constantly loading.

    Please try the following steps:
    - clear cache and cookies from your browser
    - switch between Wi-fi and Mobile Data on your device
    - update the browser you are using to its latest version.

  14. Where is Fox News? Why are you discriminating?

    Why are you continually blocking Fox News?
    I have paid for AOL for over 25 years.
    I know you are not a USA company and I doubt you care about one person-Take my money and don't deliver product!

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    0 comments  ·  News  ·  Admin →

    Thanks for your feedback. You can change the source of content on the homepage. Click News on AOL below LATEST HEADLINES. A drop down will appear with multiple new sources, click on the one you would like to view and the LATEST HEADLINES will automatically refresh. This can be applied for all 5 news options in that row (i.e. Entertainment, Lifestyle, Sports, Finance, Latest).

  15. cursor jumps around during typing

    cursor jumps around while typing-causes major mistakes

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    Responded  ·  Product Support responded

    Please try our 3 troubleshooting solutions: 

    1) Refresh your browser window 

    2) Clear Browser Cache

     If step 1 does not help, please try clearing your browser history, cookies and cache. In many cases, you can use the following handy shortcuts: 

    - Ctrl-Shift-Delete (Windows)
    - Command-Shift-Delete (Mac)

    For detailed instructions, please visit this help article and choose your browser: 
    How to clear cookies, cache, history and footprints in your browser: http://aol.it/1KTJUg6 

    **Please uncheck all items except those related to web browser cache, history and cookies. If you do not uncheck passwords, this step will clear any passwords stored in your browser, so you may be prompted to login to sites which previously kept you logged in automatically. 

    3) Try a different Browser 

    If steps 1 and 2 do not resolve the issue, please try using a different browser — for example, if you are using Firefox, please try Chrome or…

  16. as for AOL weather it is depicting SUNSHINE at 4 and 5 am-hard to believe since daylight isn't until about 7 here-DUMB and inaccurate as hel

    The Sunshine icon is shown for 4 am and 5 am, hard to believe when it isn't even daylight until about 7--some kinda DUMB !

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    Responded  ·  0 comments  ·  Admin →
  17. fix the lobby ***** ok9/12/18 theres know lobby at tables

    fix lobbies ongin know lobbies at tables

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    Responded  ·  Product Support responded

    Please make sure that you are using the latest version of the Chrome browser. To check for the version press the menu button(3 dots line) then go to Help > About Google Chrome.

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