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Aol.
This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.
Tell us how we can improve AOL. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
177 results found
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We have a solution for you, please clear your browser history, cookies and cache here’s how: https://help.aol.com/articles/clear-cookies-cache-history-and-footprints-in-your-browser
Also, make sure that you have the latest version of the browser installed. You can try using a different browser.
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Your Display ad gave me malware. Called 3 times to NOT speak with a manager. For me aol is a paid service since the early 90 's. BAD aol
Call me 3038097344
We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.
Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.
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Legally blind can't see the BLUE text, we only see the black text, please do black text.
The black text turns to blue when users hover over the black text when we use our MS magnifier for legally blind. We can't see your BLUE text. We want BLACK text so we can see and read it. Thank you.
I think we may have a solution for you! Try clearing your cookies, cache, and history by following the info here: https://help.aol.com/articles/clear-cookies-cache-history-and-footprints-in-your-browser
You can also try using a different browser.
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Phone tree disconnects
Frustrated that I cannot get to the service as the phone tree to identify my (LONG TERM) AOL account keeps hanging up everytime (12 so far) I enter my information. Need a direct line to a HUMAN. I am within my first 30 day of GUARANTEED resolution - but can't even get to the tech
We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.
Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.
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I pay 40.00 a month for this. And all I get is advertising. And I don't want noisy videos on every article and what do I pay for?
This isn't an idea. I've used AOL forever and pay for it and get all the ads now suddenly, and noisy video ads, plus noisy news. This is not what I pay for. AOL has been something I kept because it keeps me from this. But I might as well use my free accounts. Gmail or cloud mail or others. I can pay for anything else and SAVE money.
Sorry about your experience. At this time, Ad-Free AOL Mail is only available when checking email on the web from your computer. If you access AOL Mail using the AOL Desktop software or your mobile device, you will continue to see paid advertising. For more information please check this article: https://help.aol.com/articles/ad-free-aol-mail
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Remove Russian trolls from your comment section.
Remove Russian trolls from your comment section.
Please follow the instructions below to report a comment:
1. Sign in.
2. Hover over the right side of the comment.
3. Click the drop-down arrow, then choose Report.The message is now flagged and hidden for you.
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Reference #18.b4129941.1574197234.b0d3008 server number ....unblock Fox News
Unblock fox news I have paid for this !
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aol is not working with internet exployer fix it
make it work
We have a solution for you, please clear your browser’s history, cookies and cache here’s how:https://help.aol.com/articles/clear-cookies-cache-history-and-footprints-in-your-browser
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If you are having issues accessing certain articles please clear the browser cache and cookies or try using a different browser.
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I'm having serious problems with AOL, I keep getting locked out of of even signing in.
I'm having serious problems with my AOL, I keep getting locked out of even signing in.
We have a solution for you, please clear your browser’s history, cookies and cache here’s how:https://help.aol.com/articles/clear-cookies-cache-history-and-footprints-in-your-browser
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Why do I get "something went wrong" when I try to login?
Nothing to describe, make your login/mail access reliable
Please try clearing your web browser’s cache and cookies: https://help.aol.com/articles/clear-cookies-cache-history-and-footprints-in-your-browser
If clearing your cache and cookies doesn’t work, try using a different web browser. Make sure you’re using the newest web browser version: https://help.aol.com/articles/download-or-upgrade-your-web-browser
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Get rid of AOL's connection to Mozilla/Firefox
My grandfather has been using AOL for decades and he had no problems until you hooked up to mozilla/firefox. He is a disabled vet and
all his vet friends and old union buddies agree. You need to get rid
of this combo. Your rate went up and your service got even worse. He
was blocked from the VeteransToday site and now he gets this ****
stating that his connection is insecure.....or that firefox can't find a
server......is it any surprise that so many of them are stressed out?Please access aol.com from a different browser like Google Chrome.
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Get rid of the pop up for MAKE AOL MY HOMEPAGE it already is my HomePage
Please get rid of this pop up MAKE AOL MY HOME PAGE WITH INSTRUCTIONS ABOUT IE .I have to X it out every time I log in it's beyond annoying
We have a solution for you, please clear your browser history, cookies and cache here’s how: https://help.aol.com/articles/clear-cookies-cache-history-and-footprints-in-your-browser This will eliminate the possibility of the issue being caused by cache stored on your browser.
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I received a letter that said my aol.com account would be deactivated. Must be spam, but who do I contact?
make aol.com my homepage on foxfire. Following the instructions several ways but doesn't work.
That email was not sent from AOL. Check out our article on spotting phishing and how to report it: AOL Help: Email and Viruses Protecting Your Account : https://help.aol.com/articles/protect-yourself-from-internet-scams
To set or change your homepage on Firefox please follow the steps:
1. Open Mozilla Firefox.
2. Click the Tools menu, and then click Options
3. On the General tab, delete the URL or text that is displayed in the Home Page box.
4. Type the URL of the website you want to set as your homepage in the Home Page box, and then click OK.
5. Close your browser. The next time you launch your browser, the website you set as your homepage will appear.
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We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.
Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.
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AOL IS *********. FIX IT.
GET YOUR WEBPAGE TO WORK.
Please provide us with more details about the issue you are experiencing.
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I want to know what your policy is that a lot of us seem to be violating
I need an answer to the question above! How would anyone know they are "violating" your policy, if no one knows what it is?
Thank you for submitting your feedback. Unfortunately, we are not sure what your comments were about and are unable to properly action your feedback. Could you please provide a bit more detail for us on what you’re commenting on? Thank you so much, and have a great day!
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YOUR TRUMP CHAT ROOM IS NOT WORKING RIGHT
FIX THE TRUMP CHAT ROOM TO WORK RIGHT AND GET ON EASY
We have a solution for you, please clear your browser history, cookies and cache here’s how: https://help.aol.com/articles/clear-cookies-cache-history-and-footprints-in-your-browser
Also, make sure that you have the latest version of the browser installed. You can try using a different browser.
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How do I change my news feed to my AOL account
How do I change my news feed, where I get my news from?
On the AOL News page, under Latest Headlines, click on the “News on AOL” drop-down and you can choose the source of the news.
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PAY FOR AOL BUT SAYS SITE NOT FOUND YOU COULD FIX THAT FOR STARTERS
WHEN I TRY TO USE AOL SAYS SITE NOT FOUND FIX THIS
We have a solution for you, please clear your browser history, cookies and cache here’s how: https://help.aol.com/articles/clear-cookies-cache-history-and-footprints-in-your-browser
Also, make sure that you have the latest version of the browser installed. You can try accessing your account on a different browser.
- Don't see your idea?