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64 results found

  1. 41st ranked

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  2. How is it that COVID is affecting email support? Can't your employees work remotely like other technology companies?

    Join the 21st century. Provide something remotely resembling average support for your customers. Provide a way for your support team to provide email support. How is it you can still do phone support (for paying members) during COVID but you can't provide email support?! Please transfer verizon emails to another company that actually cares about providing support.

    43rd ranked

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  3. stop showing me Biden Harris ad every time I open aol or Im leaving you

    Stop Showing Biden /Harris ad every time I open my aol.

    43rd ranked

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  4. Connect to chat faster

    It took quite a while for my chat connection to happen. I had waited almost 10 minutes. Ran to get my phone and then got connected. It was frustrating to wait so long.

    43rd ranked

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  5. Please tell how to delete adchoices

    Adchoices on welcome page is very annoying. The movement gives me vertigo. This ad program ruins my browsing. Because I am not able to disable I will use other browsers.

    43rd ranked

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  6. The people who design aol do not use it as a new customer, they build it as they like it. The whole application, ie web site is ininteligibl

    The people who design aol do not use it as a new customer, they build it as they like it. The whole application, ie web site is inteligi
    ble.

    I f I wanted to open a new account , no where it let you know how to do. don't think that helps aol.

    43rd ranked

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  7. get real help!4days trying to change password!Why do I have to pay for help? I pay way too much, Sprint is looking better!Totally fed up can

    maybe you can really givehelp!Why amI paying for help to just change password??totally fed up after 4 days trying

    43rd ranked

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  8. remove birthdate from personal accounts

    Its private data according to the U.S. government

    43rd ranked

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  9. easy account verification

    When verification is needed, instead of the notification popping up when ever it wants; there should be a tab to click on when we're ready with our phones or access to our back up emails. Then we could actually accomplish the task, instead of worrying about getting locked out, as the notification appears and disappear at it own whim.

    64th ranked

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  10. Explain choices provided by AOL to assist customers "problem solve" an issue.

    I received an email informing me that my email may need authenticating. For those of us who don't understand what that means, it would be helpful for AOL to provide some selections or drop downs that I can select for an explanation or clarification of what I need to do. It doesn't help to offer me choices if I don't understand which choice (potential remedy) is applicable to my specific issue. Although I understand the challenges that COVIG19 presents, it is irresponsible for AOL not to respond to phone calls, emails, or Chat, when you offer these features as a…

    64th ranked

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  11. 64th ranked

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  12. The news is always against our president, it should be bias. If you keep putting down Trump I have gmail already, so the next step is easy.

    Stop taking sides against our president. News should be bias, not taking sides. Gmail is just around the corner

    64th ranked

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  13. auto add email addresses

    discontinue auto add email addresses

    103rd ranked

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  14. Service

    Get better service

    64th ranked

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  15. Congratulations

    I want to take the time to praise one of your excellent employees...Gandi. He not only is very knowledgable in his field, but also a very patient and kind human being. I am 81 years old and, of course, not proficient in this electronic age. He understood and worked with me to solve my technical problem. Please reward his good work as soon as possible. He deserves it. Thank you, *** (A 20 year subscriber to AOL)

    103rd ranked

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  16. You SERIOUSLY need to hire a capable or reasonable editor or a proof reader/ad exec

    I have worked at all of the above and your articles/writers are SO exceptionally poorly educated or completely lack common sense, integrity, ability to spell or write a grammatically correct phrase or sentence, much less an ARTICLE.....

    I am am available on a freelance basis.... !!!!!

    One way or another, as the longest running "website" and provider.... you must be more cautious of the vendor site to affiliate yourselves with.

    They speak volumes about your reliability(rather than ad money"..... Do you want to be taken as a "credible" website or not???????

    103rd ranked

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  17. Make it possible for ALL MY EMAILS, NEWS STORIES, ETC., APPEAR LARGE FONT AND IN BOLD. R AND IN BOLD

    USING CAPS MAKES IT EASIER TO READ. DOES NOT INDICATE HOSTILITY OR ANGER.
    PLEASE MAKE IT POSSIBLE FOR CUSTOMERS WITH LIMITED EYESIGHT TO HAVE ALL WRITING IN LARGER FONTS (18 GREAT) AND IN BOLD. JUST LIST OPTIONS SIMPLY SUCH AS: WANT LARGER FONT? WANT IN BOLD? WANT EVERYTHING IN BOLD AND LARGER FONT? MAKE IT THIS SIMPLE. I AM 86.

    103rd ranked

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  18. 103rd ranked

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  19. As Usual AOL creates two problems when there is only one.

    I am a paying member so AOL offers live help. But one has to wait forever for the live help, so in addition to seeking a solution AOL frustrates the user by being forever creaky in its response.

    Suggestion #1. Since live help is wasteful of the users time, why not provide a link for email directly on the "seeking help" page.

    Suggestion #2. Why I'm writing this in the first place. I am getting increasing numbers of SPAM with the address that starts out UnknownSender@.... The remainder of the address varies. Is there some way I can automatically…

    103rd ranked

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  20. Increase tech knowledge/level for Help Desk

    There ought to be a way for Tech Assistant on a call to refer a problem to a certified webmaster. We experienced a problem whereby the email auto-complete for an address would ONLY print BOTH the Contact Name and the Email address. This made it impossible to send certain group messages when I only wanted folks to see email addresses, not names. The telephone tech assistant did all she could AND received NO HELP from whoever the Level One person was. You really need to enable a referral (for a subsequent call, if necessary) so that some resolution can be…

    173rd ranked

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