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  1. Customer Service is AWFUL.....:-(

    I realize you are extremely busy with incoming calls and a slowdown due to the pandemic, but I waited 1/2 hour this morning only to be disconnected, called back waited another 1/2 hour and was disconnected again.

    I called last Thursday to update my file was on the phone with the Tech Support 1 1/2 hours to update my account. This morning I receive a letter from you that I need to "update my account". How can I contact you to check confirmation on my file if you keep disconnecting me............please call me 949-981-7169.

    Thank you, Isabelle

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  2. Your app sucks

    I have had this account since aol was founded. Now I am considering moving to another provider. This decision, on your part, is absurd and problematic. I already get laughed at for maintaining my aol account, so your decision is to make it worse?

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  3. The instructions to improve the security of emails doesn't work.

    OK. This is stupid. I'm getting emails about how if I access my email on my iPhone then I need to go through this security procedure with a one-time password etc etc. It gives instructions about going into Settings and click on the "Mail, Contacts, Calendar" tab. That tab does NOT exist. Then it says click on the "Account" button. That button does NOT exist. WTF AOL? Are you trying to get rid of the last of your dying customers?

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  4. Shorter wait time for tech support

    Have more technicians available

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  5. transperancy

    give a definitive reason why comments are rejected. All of my comments are rejected regardless of what I say.

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  6. yildizoguzhan137@aol.com

    please help me open my account, because am having problem signing in

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  7. stop sending me political ads!!!!!!

    stop sending political ads

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  8. The news is always against our president, it should be bias. If you keep putting down Trump I have gmail already, so the next step is easy.

    Stop taking sides against our president. News should be bias, not taking sides. Gmail is just around the corner

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  9. STOP LYING ABOUT 24/7 SUPPORT !!!

    I have been calling for 2 days ... Using 2 different phones ... calling 2 different #'s 800-358-4860 & 800-827-6364 that both are 24/7 For Tech Support that I have been paying $20 a month for 16 years !!! Now that I need help because you are changing access as of 10/20/2020 and finally need to make use of my benefits ... I can't get through. Even the Benefits Page advertises # to be 24/7. THIS IS RIDICULOUS !!!!!!!!!!!!!!!!!!!!!!

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  10. stop showing me Biden Harris ad every time I open aol or Im leaving you

    Stop Showing Biden /Harris ad every time I open my aol.

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  11. 20th ranked
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  12. I cant believe that you could not, no would not help my son upgrade his new cell number so he could reset his password UNLESS we PAID!

    UNLESS YOUR IN THE BUSINESS OF LOSING CUSTOMERS YOU NEED TO LOOK AT YOUR POLICIES! I LEFT AOL PAID CUSTOMER BECAUSE YOU KEPT CHANGING AND CHANGING THINGS AND YOU LOST SOME IMPORTANT INFORMATION I NEEDED AND YOU ASSURED ME YOU WOULD RECOVER IT AND NEVER DID. SHAME ON YOU

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  13. I HATE AOL!!!!!!!YOU GUYS ARE ********.

    YOU GUYS ARE ****! EVEWRYONE HATES AOL BUT WE ARE STUCK WITH IT BECAUSE YOU DO NOT ALLOW FORWARDING. AOL

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  14. Allow for bulk deletion of old emails such as by dates, year or number

    Many of us have lots of old emails in our inbox (eg 20,000) . There needs to be a method of clearing out old emails either by year or by a date range . It is too tedious to delete old emails one at a time

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  15. People complain about your security part! Correspondence do NOT go through. I already gave up with Skype. There is more programs and better

    Stop security non-sense. Only if requested.
    I stopped use Skype and recently gave up.
    There is more better programs than yours.
    e-mail different for my confidential message protection

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  16. Sort "Sent" emails by alphabetical order

    I can no longer sort my "Sent" emails by alphabetical order. Please restore this function.

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  17. Allow the "From" button work to alphabetize emails

    I was always able to keep my emails down to a manageable number because it was easy to delete emails once they are alphabetized. Now the From button does nothing.
    Rita

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  18. remove birthdate from personal accounts

    Its private data according to the U.S. government

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  19. User:*** Has NO AOL-Stationary-Paper??!!!

    Still, has NO-AOL-STATIONARY-PAPER to send out with my E-mails??!!!
    PLZ. do reply and even better FIX for me!!!!!! ***

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  20. Do you ever think it would be possible to actually get to a website when searching instead of going page to page to page.

    Open up a particular website and you have 10 other site possibilities show up on the next page. Open one of those and your have more websites. Open one of those and you have more. You just never get to any usable website. You could easily spend an hour or more opening website after website that just yields more pages of websites.
    It is truly an exhausting experience trying to get anywhere.

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