260 results found

1. hire better customer help, current techs don't understand English, don't understand a deceased person can not pay a bill or respond to text

   my husband passed away 5 yrs ago, his account was supposed to be closed, yet when I gave info on a new bank card, it seems there was a problem with them charging it, they sent requests to my late husbands name. I am upset, 4 months past due, I was not contacted that there was a problem, and I have no idea why as my account was closed, so i opened under the special only to find all my account info was correct and there is a past due bill for 4 months... if you hire techs who understand english I might have been able to resolve the problem but instead I get in a room where the tech acted like she didn't hear me and the room was roaring in the background... so childish and this is who you hire... I have been aol user for over 25 years... and never had such fools helping me. i need to stop the $30. charge and stay with the $6. one.. especially if this is the type of help available when there is a problem.

   my husband passed away 5 yrs ago, his account was supposed to be closed, yet when I gave info on a new bank card, it seems there was a problem with them charging it, they sent requests to my late husbands name. I am upset, 4 months past due, I was not contacted that there was a problem, and I have no idea why as my account was closed, so i opened under the special only to find all my account info was correct and there is a past due bill for 4 months... if you hire techs who understand… more

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2. please return my account to the past settings - this new layout is not working with me - joanieandelgin@aol.com

   please return my account to the former setting - joanieandelgin@aol.com

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3. Clear-easy/functional access to plans with comparison charts

   20230926
   Upper Management, AOL

   There is certainly no loss of examples of purposeful/unplanned/unknown irrational decisions in business and AOL is not exempt.
   It is certainly beyond me that there is not a simple, easily accessible path to find the available plans, singular and bundled, on you web site.
   Even your employees appear to be totally unaware of such a process.
   To also require the customer to be on a plan before being able to communicate or chat with someone to potentially find that information also does not make sense.

   I recently had an issue with my AOL mail. I called for help and was advised that I would have to pay for that help. Without any discussion regarding options, I was then, under trial, enrolled in the Diamond Support Plan.
   Thankfully the issue has been corrected.
   Following that time I have attempted to decide whether to continue this plan due to the cost.
   Your site provides a circular experience without results.
   I have yet to find an actual listing of all plans available with benefits and pricing.
   As this Diamond Plan has some 22 so called benefits, naturally it would be customer friendly to have a comparison chart to determine what is best suited to that customer/couple/family.

   I have searched your web site.
   I have done an online search.
   I have done two chats: the first chat resulted in reference to a link on your site which continued the "circle". The second was able to provide plan names (the diamond plan was not mentioned and I have yet to find it listed on your site or during an online search!) and prices but no link to determine benefits.

   I find this all to be frustrating/unacceptable.
   If this is reflective of customer service, then I will have to look elsewhere for our online security needs.

   20230926
   Upper Management, AOL

   There is certainly no loss of examples of purposeful/unplanned/unknown irrational decisions in business and AOL is not exempt.
   It is certainly beyond me that there is not a simple, easily accessible path to find the available plans, singular and bundled, on you web site.
   Even your employees appear to be totally unaware of such a process.
   To also require the customer to be on a plan before being able to communicate or chat with someone to potentially find that information also does not make sense.

   I recently had an issue with my AOL mail.… more

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4. McAfee subscription is not being renewed

   I've had McAfee through AOL since 1999, and all of a sudden I get a message that in order to use McAfee, I need to pay for a subscription. I am already paying for a subscription. McAfee says they can't find my account. AOL says my account is active. I am paying for something I can't use. I tried to cancel, there is no cancel button. I tried uninstalling. I still get pop ups saying my computer has issues but can't run a scan without paying. I've tried to fix this for one year.

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5. you need to accept a prepaid card for fee some do not own a credit card

   you need to accept prepaid cards, people are getting rid of the credit card do to high interest rate and would rather pay with a prepaid card so it is also safe and you do steal peoples credits cards.

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6. A more balanced approach to news would get my vote and dollars. I am tired of inuendo being called news.

   Report the news and and skip the liberal narrative..

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7. Lower Pricing

   I don't need or use any of your extra services. I just want email capability. Otherwise I will need to look at other email services.

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8. These 'perks' are worthless. Drop the monthly rate and improve service !

   These 'perks' are worthless. Drop the monthly rate and improve service !

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9. I am being charged for aadvantage Essential and I want to cancel it. I never signed up for it.???

   I am being charged for Advantage Essentials. I never signed up for it and do not want it. I want to keep my Compuserve with the completely Free McAfee.

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10. Why charge for a VPN?

    I don't understand why you charge an extra $150.00 forVPN service. If it's such an important security feature should it be included in the monthly rate?

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11. make it easy to switch back to the old format

    make it as easy to switch back to the old format as it was to try it

    24th ranked

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12. CUSTOMER SERVICE

    get back to customers when you say that you will

    24th ranked

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13. I have paid a monthly fee for over 20 years--BUT you block me from macking coments WHY??

    allow me TO MAKE COMMENTs

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14. place a download for AOL Gold Update and quit trying to sell me Virus ware; were the **** is the download;

    were is thew APP AOL gold

    67th ranked

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15. accent to my account

    why is it a problem in changing my credid card number to continue paying my account when the card is no longer good

    109th ranked

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16. Is it your idea to send me so damned many junk mails daily in order to drive me into purchase of your anti-spam program???

    Is it your (AOL's) campaign to flood my spam file with so many daily worthless emails to drive me to purchase at $9.99 a month program to eliminate them? Isn't that an abuse of my membership?

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17. If AOL is free, why are you charging me $14.40 per month? Please email me a personal response.

    If AOL is free, why are you charging me $14.40 per month? Please email me a personal response.

    67th ranked

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18. it took me 10 times to get to the site i wanted STOP STOP THIS AOL SITE

    IT TOOK ME 10 TIMES TO GET OPEN THE THE SITE I WANTED STOP STOP STOP THIS AOL SITE

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19. FIX Generate Password for Applications IDs

    Can no longer log in with Outlook till you fix the ability to generate another application password. This critical feature has been broken for days!

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20. ID Protection by AOL

    Thanks for suckering me into signing up for ID Protection by AOL. I wanted to reduce spam emails and they have increased overnight by 4-5 times. By signing up, it must have made it "wide open season" for me.

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