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AOL/ Masque and Gamepoint games will not load, or get disconnected

AOL / Masque Games will not load AGAIN... Same with Gamepoint games. They either freeze or disconnect. WHY ?????

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Steve shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →
Responded  ·  Product Support responded  · 

If you’re having trouble with an online game, there are a few easy fixes that could solve the problem. Try the solutions below in the order they’re given. If the first solution doesn’t fix the problem, try the next one.

1. Upgrade your browser
Our games run best on the latest browser technology  
Upgrade Firefox: https://www.mozilla.org/en-US/firefox/new/?scene=2 
Upgrade Chrome: www.google.com/chrome‎ 
Upgrade Safari: https://support.apple.com/en-us/HT204416 

2. Install the latest version of Adobe Flash: http://get.adobe.com/flashplayer/ 

3. Open Games on AOL.com on another browser
Try opening it on Firefox, Chrome, or Safari. If it works in another browser, continue to use that browser to play the game.

4. Clear your browser cache
https://help.aol.com/articles/clear-cookies-cache-history-and-footprints-in-your-browser 
If you’re using Internet Explorer, you can also try to increase the cache size. 

5. Install Java: http://www.java.com/en/download/ 

6. Clear your Java cache: 
How to clear your Java cache: http://www.java.com/en/download/help/plugin_cache.xml
IMPORTANT: Once you’re done clearing your browser cache and Java cache, please close all browsers (or your AOL Desktop software), reopen, and then try playing the game. 

7. Reset web settings

8. Restart your computer

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