AOL/ Masque and Gamepoint games will not load, or get disconnected
AOL / Masque Games will not load AGAIN... Same with Gamepoint games. They either freeze or disconnect. WHY ?????

If you’re having trouble with an online game, there are a few easy fixes that could solve the problem. Try the solutions below in the order they’re given. If the first solution doesn’t fix the problem, try the next one.
1. Upgrade your browser
Our games run best on the latest browser technology
Upgrade Firefox: https://www.mozilla.org/en-US/firefox/new/?scene=2
Upgrade Chrome: www.google.com/chrome
Upgrade Safari: https://support.apple.com/en-us/HT204416
2. Install the latest version of Adobe Flash: http://get.adobe.com/flashplayer/
3. Open Games on AOL.com on another browser
Try opening it on Firefox, Chrome, or Safari. If it works in another browser, continue to use that browser to play the game.
4. Clear your browser cache
https://help.aol.com/articles/clear-cookies-cache-history-and-footprints-in-your-browser
If you’re using Internet Explorer, you can also try to increase the cache size.
5. Install Java: http://www.java.com/en/download/
6. Clear your Java cache:
How to clear your Java cache: http://www.java.com/en/download/help/plugin_cache.xml
IMPORTANT: Once you’re done clearing your browser cache and Java cache, please close all browsers (or your AOL Desktop software), reopen, and then try playing the game.
7. Reset web settings
8. Restart your computer
289 comments
Comments are closed-
Anonymous commented
Customer service is HORRIBLE!!!!!!!!!!!!!!!!!!!11
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Anonymous commented
Cards stck, game freezes. I have sent this numorous times.
I have been an AOL subscriber for over 20 years. If I don't hear anything from you on this I AM GOING TO CANCEL! -
Anonymous commented
The Masque program at least on Gin Rummy is almost unplayable.
Cards freeze, can't sort cards, discards different card than you click on.
It scortes wrong. It is just a HORRIBLE mess. -
Richard Vangstad commented
Unable to join the sizzling tournament game for texas holdem at 2pm central daylight time. Please check this case number for more details.
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Anonymous commented
-Canasta game wont load the public table
-Tried a different browser (Chrome, Edge, Firefox and ADG)
-Clear cache
-Checked flash player-Most of my friends are having the same issue and i called AOL tech support and was advice to file a feed back since it seems like the issue was on the websites end
Thank you
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Tamoi Hauser commented
THE R&R place to be each eveninfg, Enjoy Games.com LOVEya'
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Tamoi Hauser commented
I've enjoyed Games.com myself and my Mom for over 10years, Yet No coins or chips to play slot lounge or Texas Hold'em Poker No limit that's our R&R we likew usch Help with the fun times in the future, Thanks much.
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dave commented
get the chat sorted out quick . chat doesn't initialize and players cannot chat
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Anonymous commented
fix chat in Bubble Blast, it never works correctly
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Anonymous commented
What has happened to game? For several days I haven't been able to get any to download. I click on a game and it goes back to the main page over and over again. It's been almost a week. Was Games.com hacked? If they are part of your system it needs serious repairing. Thanks
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Anonymous commented
ADOBE THIING COME UP.WILL NOT LET ME PLAY
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Emily Grande commented
I don't like it
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Emily Grande commented
it won't let me play the game
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LAVERNE NAVARRO commented
please fix, oh and how about giving me my bonus...ty
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a291250 commented
i cannot play poker with my screen name
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PAUL CHAFFIN commented
FIX THE BLASTED GAME
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Anonymous commented
Fix the Chat in the Poker Rooms.
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Anonymous commented
no names in the lobbies of Gin Rummy except mine ...... what now????
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Anonymous commented
Pinochle not loading,
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Barbara commented
Just words will not load??? Please Help!