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AOL/ Masque and Gamepoint games will not load, or get disconnected

AOL / Masque Games will not load AGAIN... Same with Gamepoint games. They either freeze or disconnect. WHY ?????

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Steve shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →
Responded  ·  Product Support responded  · 

If you’re having trouble with an online game, there are a few easy fixes that could solve the problem. Try the solutions below in the order they’re given. If the first solution doesn’t fix the problem, try the next one.

1. Upgrade your browser
Our games run best on the latest browser technology  
Upgrade Firefox: https://www.mozilla.org/en-US/firefox/new/?scene=2 
Upgrade Chrome: www.google.com/chrome‎ 
Upgrade Safari: https://support.apple.com/en-us/HT204416 

2. Install the latest version of Adobe Flash: http://get.adobe.com/flashplayer/ 

3. Open Games on AOL.com on another browser
Try opening it on Firefox, Chrome, or Safari. If it works in another browser, continue to use that browser to play the game.

4. Clear your browser cache
https://help.aol.com/articles/clear-cookies-cache-history-and-footprints-in-your-browser 
If you’re using Internet Explorer, you can also try to increase the cache size. 

5. Install Java: http://www.java.com/en/download/ 

6. Clear your Java cache: 
How to clear your Java cache: http://www.java.com/en/download/help/plugin_cache.xml
IMPORTANT: Once you’re done clearing your browser cache and Java cache, please close all browsers (or your AOL Desktop software), reopen, and then try playing the game. 

7. Reset web settings

8. Restart your computer

289 comments

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  • Anonymous commented  ·   ·  Flag as inappropriate

    Cards stck, game freezes. I have sent this numorous times.
    I have been an AOL subscriber for over 20 years. If I don't hear anything from you on this I AM GOING TO CANCEL!

  • Anonymous commented  ·   ·  Flag as inappropriate

    The Masque program at least on Gin Rummy is almost unplayable.
    Cards freeze, can't sort cards, discards different card than you click on.
    It scortes wrong. It is just a HORRIBLE mess.

  • Richard Vangstad commented  ·   ·  Flag as inappropriate

    Unable to join the sizzling tournament game for texas holdem at 2pm central daylight time. Please check this case number for more details.

  • Anonymous commented  ·   ·  Flag as inappropriate

    -Canasta game wont load the public table
    -Tried a different browser (Chrome, Edge, Firefox and ADG)
    -Clear cache
    -Checked flash player

    -Most of my friends are having the same issue and i called AOL tech support and was advice to file a feed back since it seems like the issue was on the websites end

    Thank you

  • Tamoi Hauser commented  ·   ·  Flag as inappropriate

    I've enjoyed Games.com myself and my Mom for over 10years, Yet No coins or chips to play slot lounge or Texas Hold'em Poker No limit that's our R&R we likew usch Help with the fun times in the future, Thanks much.

  • dave commented  ·   ·  Flag as inappropriate

    get the chat sorted out quick . chat doesn't initialize and players cannot chat

  • Anonymous commented  ·   ·  Flag as inappropriate

    What has happened to game? For several days I haven't been able to get any to download. I click on a game and it goes back to the main page over and over again. It's been almost a week. Was Games.com hacked? If they are part of your system it needs serious repairing. Thanks

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