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AOL/ Masque and Gamepoint games will not load, or get disconnected

AOL / Masque Games will not load AGAIN... Same with Gamepoint games. They either freeze or disconnect. WHY ?????

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Steve shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →
Responded  ·  Product Support responded  · 

If you’re having trouble with an online game, there are a few easy fixes that could solve the problem. Try the solutions below in the order they’re given. If the first solution doesn’t fix the problem, try the next one.

1. Upgrade your browser
Our games run best on the latest browser technology  
Upgrade Firefox: https://www.mozilla.org/en-US/firefox/new/?scene=2 
Upgrade Chrome: www.google.com/chrome‎ 
Upgrade Safari: https://support.apple.com/en-us/HT204416 

2. Install the latest version of Adobe Flash: http://get.adobe.com/flashplayer/ 

3. Open Games on AOL.com on another browser
Try opening it on Firefox, Chrome, or Safari. If it works in another browser, continue to use that browser to play the game.

4. Clear your browser cache
https://help.aol.com/articles/clear-cookies-cache-history-and-footprints-in-your-browser 
If you’re using Internet Explorer, you can also try to increase the cache size. 

5. Install Java: http://www.java.com/en/download/ 

6. Clear your Java cache: 
How to clear your Java cache: http://www.java.com/en/download/help/plugin_cache.xml
IMPORTANT: Once you’re done clearing your browser cache and Java cache, please close all browsers (or your AOL Desktop software), reopen, and then try playing the game. 

7. Reset web settings

8. Restart your computer

281 comments

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  • Anonymous commented  ·   ·  Flag as inappropriate

    why do i have to wait 30 sec. everytime i leave a freaking table? you have this game so screwed up.

  • bob commented  ·   ·  Flag as inappropriate

    what happened to the chat room in the hearts game? it does not open

  • Anonymous commented  ·   ·  Flag as inappropriate

    Why do you allow continued cloning of players names on gaming sites?
    Original Message: Masque says you are in charge of the chat on the game site.
    There has been an on going problem of disgusting talk, harassment, bullying, and cloning of screen names.
    Nothing has been done about it when reporting it on chat.
    Why does AOL permit if not straight out sanction this behavior?
    I am worried that the cloning of screen names will turn out into pirating of AOL accounts.
    The player who identifies once in awhile as HDplayHD continually boasts of their ability to rule AOL and
    taunts you to try and stop them. It would be very easy for you to check this out with one click on the hearts game itself.
    All past chat is show for weeks previously on each game.
    Just tell me why you let this go on.
    Thank You

  • Anonymous commented  ·   ·  Flag as inappropriate

    chat takes a very long time to load, but then not working properly, at least in pinochle...and will not follow you to table...

  • earl sword commented  ·   ·  Flag as inappropriate

    sometimes it wont allow me to post on the game,but it never allows me to post in the lobby on tex. hold em

  • Lance commented  ·   ·  Flag as inappropriate

    I had a great hand and wanted to bid nine. The game froze. I started a few more games just to test it...same thing. Can't bid 9.

  • Anonymous commented  ·   ·  Flag as inappropriate

    fix Omaha pot limit poker - cant play - only shows guest tables - fix the **** game

  • Anonymous commented  ·   ·  Flag as inappropriate

    my account is not loading showing i only have 500 coins... which is not correct

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