AOL/ Masque and Gamepoint games will not load, or get disconnected
AOL / Masque Games will not load AGAIN... Same with Gamepoint games. They either freeze or disconnect. WHY ?????
If you’re having trouble with an online game, there are a few easy fixes that could solve the problem. Try the solutions below in the order they’re given. If the first solution doesn’t fix the problem, try the next one.
1. Upgrade your browser
Our games run best on the latest browser technology
Upgrade Firefox: https://www.mozilla.org/en-US/firefox/new/?scene=2
Upgrade Chrome: www.google.com/chrome
Upgrade Safari: https://support.apple.com/en-us/HT204416
2. Install the latest version of Adobe Flash: http://get.adobe.com/flashplayer/
3. Open Games on AOL.com on another browser
Try opening it on Firefox, Chrome, or Safari. If it works in another browser, continue to use that browser to play the game.
4. Clear your browser cache
https://help.aol.com/articles/clear-cookies-cache-history-and-footprints-in-your-browser
If you’re using Internet Explorer, you can also try to increase the cache size.
5. Install Java: http://www.java.com/en/download/
6. Clear your Java cache:
How to clear your Java cache: http://www.java.com/en/download/help/plugin_cache.xml
IMPORTANT: Once you’re done clearing your browser cache and Java cache, please close all browsers (or your AOL Desktop software), reopen, and then try playing the game.
7. Reset web settings
8. Restart your computer
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Anonymous commented
Please Notice!
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Anonymous commented
REPORTING ISSUE
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Anonymous commented
gin rummy down .....fix please
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Anonymous commented
fix gin
fix gin
can't play -
Anonymous commented
need your help to connect to chat again
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Anonymous commented
can play bingo but cant chat
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Anonymous commented
no chat showing
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Anonymous commented
no chat showing
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Anonymous commented
I have the same issue. And now it's happening with other games!
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DEBORAH LIPPNER commented
Gin rummy changes are terrible and reporting abuse in chat is useless
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Anonymous commented
please fix you gin loading and opponent being able to sit..
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Just Ask commented
letter garden game doesn't load. gives a stage 3d error. 3d content cant load
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Larry commented
What happened to the hold'em poker game?
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PBROLLINSON commented
just played just words, again nothing but single ones all the time. so I lose, each time I have played robots I get nothing but single ones then when the game is nearly finished I start to get better numbers but less chance of using them. Can you explain this, its not just a one off, it happens too regular.
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t CROSS commented
this is rubbish
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t CROSS commented
simple idea when you log in hearts ,spades make them work all i get is a black screen
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GARY BURNETT commented
Your programming SUCKS AOL
Almost as bad as your customer service! -
Anonymous commented
games taking forever to load, please fix
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Anonymous commented
why do i have to wait 30 sec. everytime i leave a freaking table? you have this game so screwed up.
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Anonymous commented
fix screen on texas holdem