221 results found

1. Hire better people, since you started your last update nothing is working correct. I made a comment about you fail and all you did was mute

   Hire better people, since you started your last update nothing is working correct. I made a comment about you fail and all you did was mute me.
   I can only access 3 tables in a room, you seat us all at a new table every time so all we can do is leave and browse tables to find a game so instead of making useless upgrades that never work maybe hire IT people that know how to make an upgrade that works.
   NEXT TIME don't try to be smart just make things work

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   AdminAOL Admin (Admin, AOL) responded

   Thank you for your feedback! The best way to address game issues is to contact Masque at support@masque.com for personalized help.

2. Bring back the larger game format, Cannot see the cards

   bring back larger game format!

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   AdminAOL Admin (Admin, AOL) responded

   Thank you for your feedback! The best way to address game issues is to contact Masque at support@masque.com for personalized help.

3. New web page, problem

   I am a senior who likes to play your games from Masque, but you redesigned the web page and now the games are about a fourth of the size. As I said I am a senior and I can not see the games anymore. Could you please go back to the way it was. Thank you

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   AdminAOL Admin (Admin, AOL) responded

   Thank you for your feedback! The best way to address game issues is to contact Masque at support@masque.com for personalized help.

4. Blackout Bingo problems

   This game has several problems now. After I finish a game and move to another tab while it loads and then come back, the 3 cards I have are no longer there and only a black screed, Also, if I join a game in the middle, now it won't let me play like it used to. This is so aggravating.

   George Aycock

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5. STOP ELEVATED VOLUME ON CASINO ADS

   ELEVATED SOUND VOLUME ON CASINO ADS WHEN PLAYING BACKGAMMOM IS SO, SO, SO ANNOYNING
   MUCH TOO FREQUENT - CASINO ADS WHILE PLAYING BACKGAMMON
   CAN'T ENJOY GAME WITHOUT CASINO ADS EVERY MINUTE

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6. ONLY allow writers who have good grammar & sentence structure abilities to "write" for AOL.

   Charles Robinson, you DON'T belong in journalism. Period!!! Here is one example of your outrageously STUPID, ILLITERATE so-called "writing" skills. You wrote in the 4th paragraph of the article about teams for which Brady could've played, and might play for in the future: ".....except Gruden blew the deal UP". (The proper way to have written that is this: "....except Gruden blew UP the deal". In fact, TWICE, you wrote that same statement in exactly the same way. I didn't bother to read much of the remainder of the article, but, it's likely that you made an equal amount of improper grammatical errors. The sad thing about all of these articles on AOL is that, no matter who writes them, they're all full of ****** grammar. Shame on AOL for hiring ILLITERATES, so that they can SAVE MONEY.

   Charles Robinson, you DON'T belong in journalism. Period!!! Here is one example of your outrageously STUPID, ILLITERATE so-called "writing" skills. You wrote in the 4th paragraph of the article about teams for which Brady could've played, and might play for in the future: ".....except Gruden blew the deal UP". (The proper way to have written that is this: "....except Gruden blew UP the deal". In fact, TWICE, you wrote that same statement in exactly the same way. I didn't bother to read much of the remainder of the article, but, it's likely that you made an equal amount of improper… more

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7. my score is not changing at all in backgammon.

   I have won at least 7 games and did not get any points.

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8. ask people if the like sports or games & stop showing them so they will browse more- those 2 things feel pushed

   ask if people want to see stuff about games or sports. if they say no then something useful may be able to replace those pics or stories.

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9. tried to play on aol games. Nothing downloads, you have a problem and need to fix it.

   aol games, nothing downloads, fix it.

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10. gin rummy is not loading, whats up?

    Get Masque to fix the problem

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11. hi!

    what happened to the games app where I was able to click on it and play games on it what happened to the games app!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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12. game isn't loading like it had been a lot lately

    on my AOL email website I went to my AOL email's website apps and then went to games and clicked on games and then I went to classic solitaires and it was trying to load the classic solitaire and it wouldn't load the classic solitaire card game real well now my classic solitaire card game loaded real well but a couple of different times before it was showing your game-classic solitaire game will load after this ad I have video ads before the classic solitaire card game loads.

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13. Correcting the Games which is all messed up now

    The Games are messed up, please change it back to the way it was. Right now in the game Bubble Mouse it does not show my points or coins or whatever they're called so I'm playing the game without any knowledge of points. Also the game section in all the games is small and the chat section is very large, which this should be reversed, no reason for the chat to be so large, it's the games we're playing. The ads are humongous and appear way, way too often, every single thing that's done an ad pops up ... we could see the ads very clearly before, it's totally unnecessary to have the ad take up the whole screen. I don't think your design techs know what they're doing, are they just changing things for the sake of change so that they are showing they're working?? So stupid ... I could design better with no experience in that field. I'm not the only one complaining, check the "Chat" and others are complaining also.

    The Games are messed up, please change it back to the way it was. Right now in the game Bubble Mouse it does not show my points or coins or whatever they're called so I'm playing the game without any knowledge of points. Also the game section in all the games is small and the chat section is very large, which this should be reversed, no reason for the chat to be so large, it's the games we're playing. The ads are humongous and appear way, way too often, every single thing that's done an ad pops up ... we… more

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14. need help

    Why did you take away the chat? You can no longer collect points, or get codes as well. Is this just more of the same if you don't have the browser of their tracking choice you can't play the game!

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15. There is no more chat why?

    What happened to chat? Can't get codes either? Screen is small as well, why?

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16. Regarding your games, specifically Texas Hold em:

    AOL Texas Hold 'em poker used to attract thousands of players. There was even a "club" that tracked statistics (("High Stakes Poker Players Club" -- HSPPC).

    However, once advertising was inserted into the game, player numbers plummeted. Where it was once common to see 2,000+ players in a single poker tournament, last night, in the final game of the day, there were 78 players.

    I'm not sure what you've done, but it appears you're trying to cram more advertising into the game; however, the result is that the "poker table" where players play has been reduced to matchbook size -- on laptops

    On my work 30" work screen, there's no difference. At home, on my laptop, I have to go to full screen and expand the screen size to 175% to clearly see the poker table.

    Although the chat box then fills about 1/3 of the screen, I can at least see the table.

    As a result of this magnification, I can't see any ad at all. Not the worst thing in the world, but other players were grousing about the new format, which got me thinking:

    I don't notice the ads, and I usually have an ad-blocker on anyways. When you're playing poker, your attention is focused on the table, not ads, so I had an idea: (i) lose the avatars. They do nothing for the game, and they take up too much screen room; (ii) drop ads from the screen. Nobody reads them. Instead (I know nothing is free, so ads matter to the continuance of the game), run ads when the game is waiting for tables to catch up -- perfect for the 60-90 seconds for tables to catch up. You've got a captive audience, so while the average players won't notice the ads, or blocks them, most players (I'm betting) will sit there and actually watch a 60 second ad while the system waits for players.

    For the breaks, (this would take some work), nobody will sit through 5 minutes of ads. It just won't happen; however, if the break featured something related to poker -- say, a short clip showing a famous player (e.g., Daniel Negreanu) talking about poker, or showing some short clip of a really great hand), players might actually sit through this. And of course, you would run a 60 second ad in the middle of that clip).

    I'm not sure how advertisers measure their ad investment (is it an actual click to an ad, or do you just need a "body count?"), but I'm betting players will sit through an ad in the middle of the game when there's a break (catch-up or an actual break).

    As it is now, you're driving this game in the wrong direction. AOL poker has one of the cleanest interfaces of all the poker games out there, and there's a group of hardcore players who have played this game for years - decades.

    As it is now, you're steadily losing players, and the latest iteration will drive away a lot more until this game fades away.

    AOL Texas Hold 'em poker used to attract thousands of players. There was even a "club" that tracked statistics (("High Stakes Poker Players Club" -- HSPPC).

    However, once advertising was inserted into the game, player numbers plummeted. Where it was once common to see 2,000+ players in a single poker tournament, last night, in the final game of the day, there were 78 players.

    I'm not sure what you've done, but it appears you're trying to cram more advertising into the game; however, the result is that the "poker table" where players play has been reduced to matchbook size --… more

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17. I'm having a lot of trouble, i'm not able to play poker by masque

    i can't play poker. The game says i'm at the table when i'm not and the table the bottom buttons for choosing fold bet etc., are layered over other buttons. My game is so messed up i can't even sit at a table. My internet connection also behaves strange and goes so slow it's like i'm using a 56k modem.

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18. I'm having a lot of trouble, i'm not able to play poker by masque

    i can't play poker. The game says i'm at the table when i'm not and the bottom buttons for choosing fold bet etc., are layered over other buttons. My game is so messed up i can't even sit at a table. My internet connection also behaves strange and goes so slow it's like i'm using a 56k modem.

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19. remove guest players from games with chat

    Remove guest players from games with chat. Members have been chatting with each other for years and now we don't know who can see us but we can't see them. This is a new occurrence and not popular with AOL members.

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    AdminAOL Admin (Admin, AOL) responded

    Thank you for your feedback! The best way to address game issues is to contact Masque at support@masque.com for personalized help.

20. getting bumped from the solitaire card game

    usually or every now and then or quite frequently or every so often once in a great while or about or almost everyday or almost every evenings while and during when I'm playing solitaire the card game I'm getting bumped from my card game and I have to keep going to my AOL email apps and click on games and then go to the solitaire card game and play it and in the middle of when I'm playing solitaire I'm getting bumped from it every time or in the middle of my playing solitaire the card game of it.

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