Skip to content

AOL.com

Aol.

This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!

This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.

Tell us how we can improve AOL. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.


221 results found

  1. Hire better people, since you started your last update nothing is working correct. I made a comment about you fail and all you did was mute

    Hire better people, since you started your last update nothing is working correct. I made a comment about you fail and all you did was mute me.
    I can only access 3 tables in a room, you seat us all at a new table every time so all we can do is leave and browse tables to find a game so instead of making useless upgrades that never work maybe hire IT people that know how to make an upgrade that works.
    NEXT TIME don't try to be smart just make things work

    1593rd ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Games  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Thank you for your feedback! The best way to address game issues is to contact Masque at support@masque.com for personalized help.

  2. 1593rd ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Games  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Thank you for your feedback! The best way to address game issues is to contact Masque at support@masque.com for personalized help.

  3. New web page, problem

    I am a senior who likes to play your games from Masque, but you redesigned the web page and now the games are about a fourth of the size. As I said I am a senior and I can not see the games anymore. Could you please go back to the way it was. Thank you

    1593rd ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Games  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Thank you for your feedback! The best way to address game issues is to contact Masque at support@masque.com for personalized help.

  4. Blackout Bingo problems

    This game has several problems now. After I finish a game and move to another tab while it loads and then come back, the 3 cards I have are no longer there and only a black screed, Also, if I join a game in the middle, now it won't let me play like it used to. This is so aggravating.

    George Aycock

    3072nd ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Games  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  5. STOP ELEVATED VOLUME ON CASINO ADS

    ELEVATED SOUND VOLUME ON CASINO ADS WHEN PLAYING BACKGAMMOM IS SO, SO, SO ANNOYNING
    MUCH TOO FREQUENT - CASINO ADS WHILE PLAYING BACKGAMMON
    CAN'T ENJOY GAME WITHOUT CASINO ADS EVERY MINUTE

    3072nd ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Games  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  6. ONLY allow writers who have good grammar & sentence structure abilities to "write" for AOL.

    Charles Robinson, you DON'T belong in journalism. Period!!! Here is one example of your outrageously STUPID, ILLITERATE so-called "writing" skills. You wrote in the 4th paragraph of the article about teams for which Brady could've played, and might play for in the future: ".....except Gruden blew the deal UP". (The proper way to have written that is this: "....except Gruden blew UP the deal". In fact, TWICE, you wrote that same statement in exactly the same way. I didn't bother to read much of the remainder of the article, but, it's likely that you made an equal amount of improper…

    3072nd ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Games  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  7. my score is not changing at all in backgammon.

    I have won at least 7 games and did not get any points.

    3072nd ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Games  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  8. ask people if the like sports or games & stop showing them so they will browse more- those 2 things feel pushed

    ask if people want to see stuff about games or sports. if they say no then something useful may be able to replace those pics or stories.

    3072nd ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Games  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  9. 3072nd ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Games  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  10. gin rummy is not loading, whats up?

    Get Masque to fix the problem

    3072nd ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Games  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  11. hi!

    what happened to the games app where I was able to click on it and play games on it what happened to the games app!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    7589th ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Games  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  12. game isn't loading like it had been a lot lately

    on my AOL email website I went to my AOL email's website apps and then went to games and clicked on games and then I went to classic solitaires and it was trying to load the classic solitaire and it wouldn't load the classic solitaire card game real well now my classic solitaire card game loaded real well but a couple of different times before it was showing your game-classic solitaire game will load after this ad I have video ads before the classic solitaire card game loads.

    3072nd ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    3 comments  ·  Games  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  13. Correcting the Games which is all messed up now

    The Games are messed up, please change it back to the way it was. Right now in the game Bubble Mouse it does not show my points or coins or whatever they're called so I'm playing the game without any knowledge of points. Also the game section in all the games is small and the chat section is very large, which this should be reversed, no reason for the chat to be so large, it's the games we're playing. The ads are humongous and appear way, way too often, every single thing that's done an ad pops up ... we…

    3072nd ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Games  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  14. need help

    Why did you take away the chat? You can no longer collect points, or get codes as well. Is this just more of the same if you don't have the browser of their tracking choice you can't play the game!

    3072nd ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Games  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  15. There is no more chat why?

    What happened to chat? Can't get codes either? Screen is small as well, why?

    3072nd ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Games  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  16. Regarding your games, specifically Texas Hold em:

    AOL Texas Hold 'em poker used to attract thousands of players. There was even a "club" that tracked statistics (("High Stakes Poker Players Club" -- HSPPC).

    However, once advertising was inserted into the game, player numbers plummeted. Where it was once common to see 2,000+ players in a single poker tournament, last night, in the final game of the day, there were 78 players.

    I'm not sure what you've done, but it appears you're trying to cram more advertising into the game; however, the result is that the "poker table" where players play has been reduced to matchbook size --…

    3072nd ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Games  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  17. I'm having a lot of trouble, i'm not able to play poker by masque

    i can't play poker. The game says i'm at the table when i'm not and the table the bottom buttons for choosing fold bet etc., are layered over other buttons. My game is so messed up i can't even sit at a table. My internet connection also behaves strange and goes so slow it's like i'm using a 56k modem.

    3072nd ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Games  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  18. I'm having a lot of trouble, i'm not able to play poker by masque

    i can't play poker. The game says i'm at the table when i'm not and the bottom buttons for choosing fold bet etc., are layered over other buttons. My game is so messed up i can't even sit at a table. My internet connection also behaves strange and goes so slow it's like i'm using a 56k modem.

    7589th ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Games  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  19. remove guest players from games with chat

    Remove guest players from games with chat. Members have been chatting with each other for years and now we don't know who can see us but we can't see them. This is a new occurrence and not popular with AOL members.

    1593rd ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Games  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Thank you for your feedback! The best way to address game issues is to contact Masque at support@masque.com for personalized help.

  20. getting bumped from the solitaire card game

    usually or every now and then or quite frequently or every so often once in a great while or about or almost everyday or almost every evenings while and during when I'm playing solitaire the card game I'm getting bumped from my card game and I have to keep going to my AOL email apps and click on games and then go to the solitaire card game and play it and in the middle of when I'm playing solitaire I'm getting bumped from it every time or in the middle of my playing solitaire the card game of it.

    1593rd ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Games  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  • Don't see your idea?

AOL.com

Categories

Feedback and Knowledge Base