AOL Mail Norrin
Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.
Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.
1118 results found
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all my new mails are going into the recently deleted folder. why?
all my new mail is going directly m the recently deleted folder and ot new mail. New mail folder is empty? Why
979th rankedHi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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Remove check mark from stay signed in box on account sign in page
I see that you have put the check mark in the 'stay signed in' box on the account sign in page again. I do not want to stay signed in and I find it more than a little disturbing that you want to try to trick me into it. I take my online security seriously and would expect you to do the same. Why would you want me to stay signed in anyway? What's in it for you?
52nd ranked -
Can Not Leave News Comments.
You are owned by Yahoo. I go to the News Page on AOL run by Yahoo. For the past Three or More years I have been Blocked from leaving Any Comments . For example, if I leave a comment like, " What's Up ?"... within 2 minutes it is Blocked & taken down. The ONLY time I have ever used Foul Language was after Years of being Blocked & knowing the moment will Not Be Posted. This was only after not getting ANY solutions from your tech people, who do try to help, but come up with no answer.
15th ranked -
Remove the top line for Messages, Photo and Documents
This display prevents me from seeing that i in fact have email. when i open the AOL today it shows "no new email" when in fact when i opne the aol email there are unopened emails waiting. i don't like this feature and can't find any way to remove or close it.
979th ranked -
news widget
The news widget is not loading when I log in to my Aol mail. There are normally three tiles in a row and arrows to move between them. At first a few tiles were blank, then there was only one tile showing, now all tiles are blank. I have tried all my personal settings and nothing will restore them. is this a known issue with AOL and how to fix? Thanks
979th ranked -
I'd like a SMALLER text size than the default, so I can see more incoming items. I've found no option to REDUCE the font size.
Allow REDUCTION of font size, not just an increase.
979th ranked -
fix my account
1/I got my email hacked! fix it please
2/I'm getting to much spam! please stop
3/ if these are not addressed i will close my account
victor1443rd rankedHi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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Block Specific Words
I would like to block specific words and phrases from the messages I receive. I am bombarded with a topic I don't care to see over & over. How can I resolve this?
118th ranked -
ancially
stop allowing ancially.com to phish, there are many of them and even when one is blocked others appear in inbox.
you are not keeping up. everything that ever comes with
ancially.com at the end (hidden under what looks like a real name like Verizon Account for example). these keep showing up. Stop them, Sue them, if not the aol should be sued.24th ranked -
limit number of emails per page
Currently, AOL Mail displays an unlimited number of emails on a single page, which makes it extremely difficult to scroll, manage, or delete old emails efficiently. When trying to use the "Select All" feature, it keeps adding every email that auto-loads as I scroll, making it impossible to control the selection.
This endless scrolling also prevents me from reaching or reading the emails at the bottom, creating a frustrating user experience. Please add a setting to limit the number of emails shown per page—such as 25, 50, or 100—similar to what other email platforms offer. This would greatly improve usability…
315th ranked -
In the Android app, format the email print so that it has borders.
Printing emails from the Android app does not have borders. The app needs to be improved to format the print by adding borders.
435th ranked -
Get rid of the ad at the top of new emails!
Is there some way to permanently remove the ad that looks like a new email? I have an ad-blocker on my browser (Safari) but this dreaded thing keeps showing.
20th ranked -
WHY did you delete my old emails? I put certain ones in Saved folder because they were special & I didn't want to lose them.
My account has never been dormant, not once in all the years I've been a customer. Yet today I needed an old email I'd put in the Saved folder only to find it and several others with the same contact had disappeared! These were very special, very sentimental emails and now that contact is deceased and apparently so are my conversations with him. WHY would you do that to an active account? And why wasn't I warned if you had some time restrictions or something so I could have saved them to an exterior hard drive??
979th rankedHi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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AOL Mail is difficult to access with MS Edge and blocks multiple attempts.
Eliminate the hurdles imposed to sign on to AOL Mail in MS Edge.
979th rankedHi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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addresses with @hotmail.com get bounced back, please fix
allisonsaunders@hotmail.com:
550: 5.7.515 Access denied, sending domain VERIZON.NET doesn't meet the required authentication level. The sender's domain in the 5322.From address doesn't meet the authentication requirements defined for the sender. To learn how to fix this see: https://go.microsoft.com/fwlink/p/?linkid=2319303 Spf= Pass , Dkim= Fail , DMARC= Pass [SA1PR11MB6736.namprd11.prod.outlook.com 2026-04-07T14:22:26.894Z 08DE90A041977170] [SA9PR13CA0002.namprd13.prod.outlook.com 2026-04-07T14:22:26.894Z 08DE93791D2961D5] [SA2PEPF00001507.namprd04.prod.outlook.com 2026-04-07T14:22:26.900Z 08DE8F3910566B09]979th rankedHi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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SECURITY OF MY AOL E-MAIL CONCERNS ME?
Hi, good afternoon!
The lawyers I previously saved and contacted are no longer appearing in my AOL account.
Then, I received an email from the attorney ; however, when I opened it, no message was displayed. I’m unsure what occurred and would appreciate your guidance. Thank you.979th rankedHi there! We are sorry for any inconvenience you have experienced. To better understand and address this matter, kindly direct message us on X at @AOLSupportHelp or on Facebook via our AOL Customer Care page. Alternatively, if you do not utilize social media, please visit help.aol.com. Thank you.
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ch finde das unmöglich, dass ich mich nicht mehr normal einloggen kann. Immer muss ich einen Code per Whatts App anfordern und eingeben. Das
Ich finde das unmöglich, dass ich mich nicht mehr normal einloggen kann. Immer muss ich einen Code per Whatts App anfordern und eingeben. Das ist lästig und kostet mich nur Zeit.
Wie geht es anders.
Schreiben Sie mir bitte auf Deutsch auf drhagen@aol.com979th ranked -
Make email review font size PC-specific, not just account-specific.
There is a setting for enabling large fonts in email message review. But, we have two people who share the same account. On one PC, the font is much too large. On the other, it is much too small. How do we make the AOL.com font different for two different PC's using same aol account? (thinking IP-specific font choice)
979th ranked -
inappropriate ads on webmail
I am getting inappropriate ads when I got to open my email on a browser
I have kids that are seeing 1/2 naked women. As soon as I logout of an email the ads are there - I want to STOP THIS NOW!13th ranked -
Where is mt mail?
Email stopped receiving round 1 pm today and not dropping into spam.
979th rankedHi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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