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UNUSUAL ACTIVITY AT SIGN IN NEED VERIFICATION

Stop the DAILY WE HAVE NOTICED UNUSUAL ACTIVITY VERIFICATION! I get this daily!! So sick of it. There's no UNUSUAL activity! It's me, it's always me.....my internet just changes where I get my signal on daily basis!

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CHRISTINE RATCLIFF shared this idea  ·   ·  Report…  ·  Admin →
Responded  ·  Product Support responded  · 

Hi. If there's something unusual about your sign in or recent activity, we'll ask you to go through another verification step after you've entered the correct password. This helps protect your account from unauthorized access. You may be prompted to get a verification code on your AOL app, recovery phone number, or recovery email address for any of the following reasons:

AOL notices suspicious account activity.

You're using an unfamiliar browser or device.

You're traveling away from your usual location.

You sign in while using a VPN or a proxy server.

You've logged in with a private or incognito window.

There are many attempts to sign in with incorrect passwords.

The "First time signing in from this device" message appears.

You've cleared your browser history or data cache including cookies.

We are sorry for the inconvenience this is causing you! If you need additional help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.

Thank you, 

AOL team

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  • p do commented  ·   ·  Report

    I do not remember my password to my account, nor do I have the phone number anymore that AOL is requiring for verification in order to access my account. I am given NO other option, not even an option saying "if you don't have this phone number, click here." You at least should be given that option, and then input your new phone number to get a text to. Another option would be to send something to your email address that would then let you change your password. None of that! It still goes back to phone verification with a phone number I no longer have.

    This is absolutely RIDICULOUS. Now my account is forever frozen, and it could have been hacked into for all we know. I think AOL needs to get sued for this if they don't have any other solution. I consulted with an attorney, and a lawsuit indeed could be filed. I expect a solution IMMEDIATELY. You really don't want this to escalate any further.
    How come you people have ZERO common sense?

  • Ken GS commented  ·   ·  Report

    What's With The Phone Verification Everytime I What To Sign In? What's the purpose???

    I'm tired of AOL wanting this every time I sign in. What's going on AOL?

  • Michael Firestein commented  ·   ·  Report

    after login in - proper user name and password - why to i get another screen with a link to log in. i have to click this to get to my mail - no additional info is requested. this is as stupid as you can get. yes i have reset my browser settings and clear caches. i even tried a different browser. same issue.

  • JOE GUNN commented  ·   ·  Report

    Why has this problem not been addressed and no fix created?

  • Gary Cannon commented  ·   ·  Report

    Can you tell me how to undo this stay verified request. I think I would prefer the being verified rather than have it open. Thank you for your assistance with this issue.

  • ajnfrancois commented  ·   ·  Report

    I can no longer access my aol account when I'm not home. I will no longer be using aol. This stupid verification was a horrible idea! I have to switch emails to verify and when I switch back to add the verification number, it's no longer valid. I have no use for AOL any more especially not with my important emails.

  • lonerspirit commented  ·   ·  Report

    Agreed....the verify option should be just that...a option...why is it that just to check my email ...... I have to submit my screen name , password and still have to verify ?...

  • MICHAEL VERDOW commented  ·   ·  Report

    Endless pictures that have no clear limits and continue before tell that you have answered wrong.

  • safitzgerald15 commented  ·   ·  Report

    Please stop screwing around with my mail. It's not getting better!

  • H STEIN commented  ·   ·  Report

    your system no longer sends voice messages to my home number. It doesn't always send valid text messages to my cell phone. getting into my e-mail shouldn't be such a pain.

  • H STEIN commented  ·   ·  Report

    If you think my e-mail needs more security (I don't). We can create a secondary password. to use after my first password. Requesting and getting a validation code on a cell phone is a pain.

  • DIANE CAMEL commented  ·   ·  Report

    Get rid of the stupid security challenges. If my sign-in and password are ok, I don't want or need any additional security challenges. It's time consuming, annoying, aggravating and entirely unnecessary. Also, while we're at it, you can get rid of the "sign up for free aol email" **** - if I'm signing in, obviously I'm already signed up. Another time consuming stupid unnecessary thing. If you think it makes you look more professional or like you're working harder, it does not. It's just an aggravating waste of my time.

  • Mary Ellen Fleck commented  ·   ·  Report

    I don't use Facebook or X so how can I message you about not being able to turn off 2-step verification? Your Help instructions to disable this don't work because I never turned it on!

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