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AOL Mail Norrin


This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!

Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.

Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.

940 results found

  1. 95th ranked

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  2. Can't use carriage return/line feed when composing email

    When I write a new email it won't let me to hit return to start new paragraphs. If I create the email in notepad and copy/paste it into the email it works but that is a royal pain in the neck and just is not acceptable. You want everyone to quit using AOL email? That's the way to do it.

    178th ranked

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    1 comment  ·  Admin →
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  3. Spacing Issues & Forced Grouping by Date

    Is "ANYONE LISTENING." This horrible, ridiculous, visually painful, dumbed down version of AOL (and I've used AOL mail, various email addresses for various purposes for nearing 30 years, so I'm NOT happy, I was loyal, now I feel forced to leave AOL) - is GROUPING our inbox (possibly other folders as well, honestly it's too visually painful and mind spinning to look at it to check) into time/day/week/month. NO, I want a list of my emails, one list sorted as I want it sorted - AS WE HAVE ALWAYS HAD BEFORE YOU FORCED THIS HORRIFIC CHANGE ON US. This is…

    78th ranked

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  4. 32nd ranked

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  5. don't like my emails in my inbox separated by date!!! Give me back my old format!!!

    don't like my emails in my inbox separated by date!!! Give me back my old format!!!

    168th ranked

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    1 comment  ·  Admin →
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  6. WHERE ARE THE HOLIDAY THEMES?

    What happened to all the holiday themes??? Please bring them back. It at least made my day a little more festive.

    156th ranked

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  7. INCREASE THE SIZE OF ATTACHMENTS

    increasing the size of attachments is essential, 25 MB like the old AOL is not much.The size should be increased between 75-100 MB

    156th ranked

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  8. Please RESTORE: open and write email in separate window/pop-out window

    Please RESTORE: open and write email in separate window/pop-out window

    136th ranked

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  9. hate this new format

    hate this new format, every week i send out a group bible study email, what use to take less than 5 minutes by copy and paste now takes 30-45 minutes, this is driving me crazy!

    461st ranked

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  10. I want to delete all matching a search criteria at one time, not screen by screen.

    There are messages I receive daily and want to purge all of at intervals. I used to be able to search by sender and delete all. Now I am limited to delete one display (25 or 50) at a time. It's hard to delete multiple years of daily messages this way.

    461st ranked

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  11. A problem I'm having

    My AOL account got hacked recently. I changed my password as a result. I'm not getting any "New Mail", however new mail is showing up in my "Recently Deleted" folder. How can this be corrected? Thank you.

    461st ranked

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    1 comment  ·  Admin →
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  12. 461st ranked

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  13. "Suspicious message" message

    Change this -- to give the option to say the message is "okay" because the "Take Action" tab is not at all useful since it does not provide the option to verify that the message is okay. Thanks,

    This message seems suspicious...
    It could be from a legitimate sender, but there’s a chance it’s an attempt by a hacker to gain access to your system. Tap below to see a list of actions you can take.

    461st ranked

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  14. Printing order online with NEW AOL

    GIVE A CHOICE TO STAY OUT OF THE "NEW EMAIL"!!
    When printing an order online, I cannot get the whole sheet to print becuz
    the right side New Mail, Read Mail, etc shows. So I get only half the
    information I need. THIS IS PROGRESS?? DOES ANYONE TRY THESE NEW IDEAS OUT????

    461st ranked

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  15. This new format is horrible. Everything is off. Please go back to old format. Why did you even change it?

    Go back old format. If I wasn't so old, I'd change server. It just works badly. Please go back to the old way. Why did you change something that worked!! to a nonworking thing?

    253rd ranked

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    1 comment  ·  Admin →
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  16. need the old format back. New format has too much wasted space to the right of the text. I have to click away the wasted space for each mess

    Need the old format back. New format has too much wasted white space to the right of the text. I have to click away the wasted space (by clicking on the hide arrow while reading each msg. Waste of my time!

    156th ranked

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  17. I just posted my idea below. AOL gives terrible instructions. I keep getting the quesetion, Do you want extra space but there's no way to

    The new email format is AWFUL. It doesn't leave enough space to respond to emails. You have to go way down the page to answer and It's hard to find the area where you can send a reply. Whoever designed this new format did a disservice to AOL users. If it's weren't such a hassle to change to another server I'd leave AOL. Its email is terrible. I don't know why you even changed it in the 1st place. It is very user unfriendly.

    461st ranked

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  18. Improve SPAM Blocker

    Your solution for blocking spam (senders) doesn't work. Some senders addresses are not shown when cursor is placed on the sender name or ID. Some messages after clicking “Block Senders” will disappear and return within 5 seconds. One example is the sender address of team@proudpatriots.com. This address is always in my spam and I can’t block the sender.

    349th ranked

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  19. Harassment or inability to handle modern technology-WIFI extender

    Recently, you asking me to log in on my mobile phone several times during the day. Is theis new form of HARASSMENT? You do not provide "Stay Signed " box on the mobile version. Possibly, you atavistic system cannot recognize WIFI extender recently added. Fix the system instead harassing users. Unless HARASSMENT is your DAILY JOY.
    Not RUSSIA or CHINA are our enemies by our totalitarian systems

    461st ranked

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    1 comment  ·  Admin →
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  20. DO NOT SHOW ME ANY ADS!!! I AM PAYING FOR AD FREE AOL!!!

    This is my final warning to AOL and I will now report this to BBB and FTC If you keep showing me Ads on Ad free subscription that I am paying for!!
    Malini Sodha

    349th ranked

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