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    Gathering Feedback  ·  84 comments  ·  AOL Mail » Spam  ·  Flag idea as inappropriate…  ·  Admin →
    Anonymous commented  · 

    Agreeing with other posters. We've been writing for months asking you to address this issue. It's a simple option to allow users to shut off your spam filter. It used to be there. You removed it without telling anyone. I've been given multiple assurances from tech supervisors that the feature would be reinstated after the migration to Oath was completed, which I have to imagine has been done by now. It's not your job to decide what I allow into my inbox, particularly given that you are unable to manage the job properly. Please address this issue.

    Anonymous commented  · 

    AOL. You need to fix this problem. Your terrible filter is capturing my valid e-mails, and you've removed my ability to turn it off. Like so many others, I don't access my e-mail through your web portal or mobile app, so I can't see what is collecting in my spam folder. I can't be signing in to the web page every five minutes to look for missing e-mails. This is just absolutely ridiculous. And please stop suggesting that we use your tools to "teach" the filter or that we create white lists of allowed senders; it's obviously impossible to anticipate every address that will come to our inboxes. Beyond that, the policy of making us pay for a service contract so that we can speak with tech support to fix a problem of YOUR making borders on unethical, never mind the fact that once you do speak with someone, they are of absolutely NO help. To other users, for what it's worth, after hours of discussion, with tech support, I was told that the ability to turn off the filters will LIKELY be returned once a server migration AOL is currently undertaking is completed. I was told this by multiple, senior reps, but whether or not it's indeed true is anybody's guess. As a Verizon customer, I see them as complicit in this whole mess, but maddeningly, they have insulated themselves from any fallout by washing their hands of the matter altogether. Some of the worst treatment/service I've ever received from a company.

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    1372 comments  ·  AOL Mail » Spam  ·  Flag idea as inappropriate…  ·  Admin →

    Due to recent adjustments to the AOL Mail platform, the Spam Settings customization, are no longer available for all accounts. We apologize for the inconvenience. In order to block a specific sender, go to Options – Mail Settings – Spam Settings and add the email addresses in the box below “Block Mail from Addresses I Specify”, then click Save Settings at the bottom, and in case you receive unwanted emails in the Inbox, mark them as Spam.

    Anonymous commented  · 

    What kind of response is this from Admin AOL? This doesn't address most of the concerns listed below, including mine, which is that I can't turn OFF your Spam Filter anymore, and you are grabbing my legitimate e-mails. Most of us aren't in a position to spend our days monitoring our spam folders. And for those of us who are getting our legit e-mails captured in your filters, this is no solution at all. I think we'd all appreciate an intelligent solution AOL.

    Anonymous supported this idea  · 
    Anonymous commented  · 

    This is not an idea but a complaint.

    Since being migrated over to AOL from Verizon, I've had nothing but problems.

    One of the worst is that your spam filters keep capturing legitimate e-mails addressed to me.

    As a result, I long ago had to turn off your spam filter altogether.

    While less than ideal, until recently, this at least allowed me to get my e-mails (along with the spam.)

    Then, about a month or two ago, without consulting me, it seems you turned back on my spam filter and took away the option from the web-based settings that would allow me to turn it off!

    My personal e-mails are now once again ending back up in the spam folder, and I have no way to prevent this happening. And to be clear, it is not possible for me to continually keep checking the spam folder through the web-based portal.

    This is completely unacceptable. I don't know of a single e-mail provider that prevents users from choosing whether or not they want to filter their spam at the server level, particularly if the provider is unable to properly handle the task.

    Please return this functionality to the user interface.

    I've spent countless hours on the phone trying to explain this problem to your technical department to no avail. And to make matters worse, I've been forced to purchase a support plan to get help in this regard.

    So first you create the problem. Then you force me to pay for a plan to get the help to solve it. But the people paid to provide this service are of no assistance.

    This is one of the worst customer experiences I've had in years.

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    38 comments  ·  AOL Mail » Spam  ·  Flag idea as inappropriate…  ·  Admin →

    By continually using the Not Spam button, you are training your spam filter and our systems to recognize important emails. Additionally, if you are using an email application, like Outlook, Mac Mail, Windows Mail, or the mail app on your mobile device, please check the incoming mail filters in the application’s settings, and change the filters, so that all new emails are kept in the Inbox.

    In order to block incoming emails from an entire domain, go to mail.aol.com – Options – Mail Settings – Spam Settings – and add the domain name (e.g. @example.com) inside the “Block Mail From Addresses I Specify” field, click the plus button, then Save Settings.

    Anonymous commented  · 

    What is going on with AOL's SPAM filter? It's enough to make me lose my mind. (Anyone else who is struggling with what I describe below, please comment on my post "Can't turn off your spam filter" Oct. 1st.)

    All my problems began when I was ported over from Verizon during the first big migration. My e-mails to others started bouncing because the AOL servers have such a trashy reputation that they are blacklisted all over the place. And lot's of e-mails properly intended for me ended up in the web-based spam folder. Finally, I just shut it off and started managing spam through my client. (Like many, I don't access mail via the web.)

    About six weeks ago, I stopped getting spam sent on to my client and thought to myself: Wow, I guess that under Verizon, AOL is finally getting its act together. Awesome. Little did I realize that what had happened was AOL had turned my filter back on, without my permission, and failed to inform me.

    Today, I just happened to sign in to my web account and found a full spam folder that included a whole host of messages I should have received! I grabbed what I could but some I couldn't even retrieve because of a server error.

    AOL forced me to buy paid support so I could talk to someone about the problem, and surprise, after an ENTIRE DAY on the phone, 5 dropped calls, and literally hours on hold, I was no better off then when I started. All they kept saying was that I should go into the spam folder and teach it using the "not spam" button.

    First off, it is neither practical nor possible for me to spend my day constantly looking in on and reclassifying messages in my spam folder; I have neither the time nor the access.

    Moreover, how do I teach it to allow mail from people or organizations who have yet to e-mail me?

    Lastly, it sometimes treats the same address differently. So how do I know when someone who has never had a problem is about to start? Or vice versa?

    The only marginally hopeful response I received was from one or two reps who said this loss of functionality (i.e. the inability to turn off this filter) is a temporary byproduct of the migration to Oath and that it will be restored. But I'm not holding my breath.

    AOL, we deserve far better than this. Please respond . . . and please no more ridiculous suggestions like telling us to continually monitor the spam folder and reclassify messages. You try getting through your day like that.

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