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    Gathering Feedback  ·  29 comments  ·  AOL Mail  ·  Flag idea as inappropriate…  ·  Admin →
    Anonymous shared this idea  · 
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    Gathering Feedback  ·  95 comments  ·  AOL Mail » Spam  ·  Flag idea as inappropriate…  ·  Admin →
    Anonymous supported this idea  · 
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    Anonymous commented  · 

    At one time I could turn off the spam filter. I use pop to get my email and I filter it there. So I want all mail to be delivered. I want to disable the spam filter. I also know someone who can still turn there's off at the aol mail web interface yet others like myself can not. Please fix your mail software and let folks turn off automatic spam collection.

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    1507 comments  ·  AOL Mail » Spam  ·  Flag idea as inappropriate…  ·  Admin →

    Due to recent adjustments to the AOL Mail platform, the Spam Settings customization, are no longer available for all accounts. We apologize for the inconvenience. In order to block a specific sender, go to Options – Mail Settings – Spam Settings and add the email addresses in the box below “Block Mail from Addresses I Specify”, then click Save Settings at the bottom, and in case you receive unwanted emails in the Inbox, mark them as Spam.

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    Anonymous commented  · 

    What follows is an exchange I had with AOL Email Support. Users no longer have the ability to turn off spam filtering. I explained why this should be allowed below. I hope you can figure out
    the exchange. The most recent post is at the top.
    =====================================================================

    Good day,

    Thank you for your reply.

    Thank you very much for submitting your feedback. We will pass along your thoughts to our product development team and they will take into consideration the suggestions you have made.

    If we can be of any further assistance, please let us know. Have a nice day ahead!

    Best regards,

    AOL Email Support Team

    --------------- Original Message ---------------
    Sent: 11/12/2018 2:29 PM
    To: aolmailquestions@aol.com
    Subject: Re: How do I disable your automatic spam filtering

    Thank you for the timely reply. However, this is a terrible idea and completely defeats the purpose of POP (Post Office Protocol) which is there to allow users to retrieve mail and handle it via their PC based mail clients. By forcing them to use the web client interface to continually check for missed mail your company has significantly reduced the usefulness of POP. As they may not have thought about this I urge you to discuss this with the appropriate staff in your company and return the capability to disable spam filtering. At a minimum, the pop service should be able to download all mail regardless of how your web based client works. And BTW, did you know that your email reply to my question and another email from your company sent on the same day ended up in my spam folder? The other email was an AOL customer care survey. Don't you think that's a little ridiculous?

    Regards,

    -----Original Message-----
    Sent: Mon, Nov 12, 2018 8:59 am
    Subject: How do I disable your automatic spam filtering

    Good day,

    Thank you for contacting the AOL Email Support Team.

    We are sorry to hear you are experiencing this issue.

    Please note that the option to turn off the Spam filter has been discontinued. Third party email applications do not download emails which arrive in Spam folder, only personal folders are synchronized, therefore, the solution would be to mark emails as Not Spam repeatedly for the system to recognize them as such. You can also create a filter to send them into another folders chosen by you, except for inbox.

    If you need any other help with your AOL Mail, feel free to send us an email anytime. Help is an email away if needed.

    Best regards,
    AOL Email Support Team

    --------------- Original Message ---------------
    Subject: How do I disable your automatic spam filtering

    A while back I disabled my webmail spam filtering using the option you provided on your webmail interface. The option is no longer there and now spam is ending up in my spam folder at your site. I need to turn this off as I use pop to download my emails and I filter locally at my PC. Having to continually log into your site several times a day to check my spam folder is ridiculous and totally defeats the purpose of using services like pop and imap. Please tell me how to turn off all automatic spam filtering.

    Regards,

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