MR ERNIE LAZAR

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    Gathering Feedback  ·  9 comments  ·  AOL Mail » Settings  ·  Flag idea as inappropriate…  ·  Admin →
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    MR ERNIE LAZAR commented  · 

    I just noticed how many other AOL users have complained about their "verification" process. One wonders who runs AOL and what person(s) are responsible for these processes? Why is AOL the ONLY email system that has this byzantine process?

    IF AOL is genuinely concerned about dormant email addresses -- then it should just announce a specific policy regarding when an address will be discontinued....such as nobody logging into an email address for more than 6 months -- but only AFTER AOL sends a 2-week warning message for the user to verify that they want to continue using that address. That process would only require a ONCE-per-year notice to some (probably small) percentage of users who have multiple addresses but may not use all of them regularly.

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    MR ERNIE LAZAR commented  · 

    AOL does not care how onerous its systems or procedures are. AOL should offer an OPT OUT option which would allow users to check a box "verify email address once per year" AND permit input of a landline phone number for anybody who wants to use that option....but that would be too customer-friendly so AOL refuses to listen to its users

    MR ERNIE LAZAR supported this idea  · 
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    MR ERNIE LAZAR commented  · 

    Why does AOL require users to verify their email addresses OVER AND OVER AND OVER again?

    Here is what happens:

    1. If I attempt to access one of my email addresses, I get a message stating that I must verify that address.
    2. To verify it, I have to leave whatever email address I am on in order to login to my primary email address to see the verification code.
    3. Then I input the code on the original email I was accessing
    4. THEN, AOL requires me to do the same process by getting ANOTHER CODE at my alternate (gmail) address
    5. IF all that was not onerous enough, AOL repeats this absurdity every 4 or 5 months.

    No sane person created this process. AOL should immediately FIRE whoever created this and substitute something which allows users to select an option of "verify ONCE per year". THEN, that once-per-year process should ONLY require clicking a "Verify" link in the annual email so that users can confirm it is still an active email address.

    AOL is the ABSOLUTE WORST email system currently in use. Nobody using Gmail or Outlook has to go through this absurd process

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    Gathering Feedback  ·  1 comment  ·  AOL Mail  ·  Flag idea as inappropriate…  ·  Admin →
    MR ERNIE LAZAR supported this idea  · 
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    Gathering Feedback  ·  66 comments  ·  AOL Mail » Spam  ·  Flag idea as inappropriate…  ·  Admin →
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    MR ERNIE LAZAR commented  · 

    The answer is because AOL is NOT customer-oriented. It doesn't care how many complaints it receives.

    MR ERNIE LAZAR supported this idea  · 
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    Gathering Feedback  ·  47 comments  ·  AOL Mail » Settings  ·  Flag idea as inappropriate…  ·  Admin →
    MR ERNIE LAZAR supported this idea  · 
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    MR ERNIE LAZAR commented  · 

    BTW--many of the fraudulent messages which claim to be coming from a bank or credit card company have obviously phony email addresses. In some cases, the message totally disappears once it is opened. In other words, they have some kind of ability to automatically delete their message once it is opened----so it cannot be sent to fraud unit of the actual credit card company or financial institution and it also cannot be forwarded to AOL because the message totally disappears.

    If AOL users had the ability to "return to sender" every message received OR to globally block ALL messages from specific email addresses or even just email prefixes OR which contain just specific words -- then the amount of spam would be reduced dramatically. But AOL does NOT care what their users want.

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    MR ERNIE LAZAR commented  · 

    AOL has absolutely NO interest in correcting ANY problem which annoys their customers -- no matter how many complaints they receive. I receive HUNDREDS of spam messages every week that begin with "newsletter@..." and you would think AOL would create a method by which users could block ALL messages starting with that prefix---but they refuse to do so

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    Gathering Feedback  ·  11 comments  ·  AOL Mail » Spam  ·  Flag idea as inappropriate…  ·  Admin →
    MR ERNIE LAZAR supported this idea  · 
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    Gathering Feedback  ·  17 comments  ·  AOL Mail » Spam  ·  Flag idea as inappropriate…  ·  Admin →
    MR ERNIE LAZAR supported this idea  · 
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    Gathering Feedback  ·  120 comments  ·  AOL Mail » Spam  ·  Flag idea as inappropriate…  ·  Admin →
    MR ERNIE LAZAR supported this idea  · 
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    MR ERNIE LAZAR commented  · 

    That is a good idea but AOL doesn't care how many millions of spam messages are sent out. It is similar to our government pretending that there is no way to prohibit millions of robocalls to landline phone numbers.

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    1507 comments  ·  AOL Mail » Spam  ·  Flag idea as inappropriate…  ·  Admin →

    Due to recent adjustments to the AOL Mail platform, the Spam Settings customization, are no longer available for all accounts. We apologize for the inconvenience. In order to block a specific sender, go to Options – Mail Settings – Spam Settings and add the email addresses in the box below “Block Mail from Addresses I Specify”, then click Save Settings at the bottom, and in case you receive unwanted emails in the Inbox, mark them as Spam.

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    MR ERNIE LAZAR commented  · 

    As can be seen from the messages which AOL users have posted in the "Spam Settings" section, this is a continuous problem which AOL REFUSES to address.

    By way of comparison: I receive (at most) about 5 to 10 spam messages a week on my gmail account. I receive HUNDREDS of spam messages in my AOL account. About 90% are in my spam folder but the remainder are in my "inbox" and there is no way to get AOL to do anything about this problem -- no matter how many hundreds of AOL users complain. This is the problem with large organizations. They just do NOT care about input from their users or customers.

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    MR ERNIE LAZAR commented  · 

    AOL currently moves spam messages into a user's spam folder. However, why doesn't AOL totally prohibit messages from a specific spam address prefix? For example: Every week I receive HUNDREDS of emails which begin with "newsletter@". Instead of putting all these hundreds of messages into my spam folder, why not just prevent ALL messages which begin with "newsletter@" ?? At a minimum, why not give AOL users the OPTION to globally ban certain types of messages. Nobody could possibly enter each individual email address into your "block this address" option when the senders are using literally HUNDREDS or perhaps even THOUSANDS of address permutations.

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    MR ERNIE LAZAR commented  · 

    Why don't you create an option which permits users to globally block ALL messages which come from a specific email prefix? For example: I am receiving HUNDREDS of spam emails which begin with "newsletter@".

    It would be exceptionally helpful if AOL allowed users to input "newsletter@" into a blocked email option so that NONE of those messages even make it into my spam folder.

    I realize that spam senders will invent new permutations of their email address, but at least users can globally block them.

    ALSO: AOL should have an automatic review policy for ANY message which is sent to more than 100 addresses from the same email prefix. Thus, when AOL confirms that such emails are mass-volume SPAM, they should automatically be BLOCKED --- not just sent to spam folders.

    MR ERNIE LAZAR supported this idea  · 
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    Gathering Feedback  ·  10 comments  ·  AOL Mail  ·  Flag idea as inappropriate…  ·  Admin →
    MR ERNIE LAZAR shared this idea  · 
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    Gathering Feedback  ·  98 comments  ·  AOL Mail » Spam  ·  Flag idea as inappropriate…  ·  Admin →
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    MR ERNIE LAZAR commented  · 

    Lately, I have been receiving DOZENS of emails from many different entities whose email address begins with: "*****r@" such as the following example: *****@******.us

    Many appear to originate in foreign countries, Can't AOL either prohibit such emails OR, at a minimum, require anybody whose email address begins with "n******r@" -- to apply for permission from AOL to send out what must be thousands of messages?

    MR ERNIE LAZAR supported this idea  · 

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