AOL Desktop Gold Beta

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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.

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  1. I ABSOLUTELY NEED -- RED Color in emails

    I've been requesting this since you forced us off the working Desktop

    I NEED to use RED when dealing with customers...

    The button is present but has never worked!

    You are forcing me to use alternative emails, which may well be permanent.

    2 votes
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      2 comments  ·  Flag idea as inappropriate…  ·  Admin →
    • So? I post this ..............and?

      So? I post this ..............the below, and they tell me to :
      "Select “Clear Footprints” from the Browser Settings.
      No need to wait for a confirmation message, the Footprints will be cleared immediately."

      The above is a novice technicians "cover all" response when...they have no clue. I have an advanced script, that not only clears IE< firefox, chrome AND AOL's "special" browser cache, it clears memory at admin level authority. It is run on demand and scheduled to run periodically during the day. I have used this script successfully for years. In its design I spoke with AOL engineers on…

      1 vote
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        0 comments  ·  Flag idea as inappropriate…  ·  Admin →

        Please make sure you have the latest AOL Desktop Gold Beta version by clicking the “Help” button on the top, right corner of the window, and selecting " About AOL" from the drop-down menu. In the middle of the “About AOL” window, you’ll see the version you have installed.

        If the version is lower than 11.0.1781, keep the AOL Desktop signed in for at least 20 minutes then close and reopen the software. The update should automatically upload.

        If the issue persists after updating the AOL Desktop, please let us know.

      • 1 vote
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          0 comments  ·  Flag idea as inappropriate…  ·  Admin →

          Please try clearing the Footprints in the new AOL Desktop.

          Here’s how: a. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu. b. Select “Clear Footprints” from the Browser Settings. No need to wait for a confirmation message, the Footprints will be cleared immediately.

          If the issue persists please let us known what happens when you attempt to sign in and if you receive an error message.

        • Aren't deleted emails supposed to go into "Trash"?

          Again, You gave the wrong answer - and locked the comments out..

          I don't need incomplete and "How it's 'supposed' to work"
          - THIS IS A BUG --
          Deleted emails go into trash for LESS THAN A SECOND AND IMMEDIATELY DISAPPEAR They do not last 7 days or 7 seconds..
          REFRESH doesn't work, there are never any mails even after rebooting the system

          Please stop quickly grabbing one key word and posting the wrong responses. Read the entire box.

          1 vote
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            2 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • Go Back

            I hate the e mail now. Better before. I dont like the way you try to put a picture in now. I liked the old way. You can resize the pictures in old aol easy.
            I hate the way the address go in. I liked the way the old software did.
            The find dont work.

            11 votes
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              10 comments  ·  Flag idea as inappropriate…  ·  Admin →

              Our product team is working on improvements for the photo experience.

              They would also like more information about what you mean by hating the way the address goes in. Can you please reply in a comment to this post what you mean by that? What is different in the new version?

              Thank you!
              AOL Desktop Gold Support

            • Bring back my buddy list!! Bring back IM's! Bring back the superb photo processing! Bring back the best emoticons anyone had! Bring back AOL

              Bring back my buddy list!! Bring back IM's! Bring back the superb photo processing! Bring back the best emoticons anyone had! Bring back AOL when it was great.

              14 votes
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                9 comments  ·  Flag idea as inappropriate…  ·  Admin →

                Our product team would like to have more information around what you mean by Superb photo processing. Could you please reply in a comment to this post what features in particular are you looking for?

                AIM has been Sunset and there are no plans to bring it back. The team does plan on offering an expanded list of emoticons in the future.

                Thank you!
                AOL Desktop Gold Support

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