AOL Mail


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Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.

Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.

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  1. Spam icon not showing number of pieces in folder

    I don't like the change to the spam folder which no longer shows how many pieces of mail are in the folder next to the icon like New Mail and Drafts. I use to just glance at this folder to see how many were in there now I have to open it up. I just figured this out and don't understand why you would make this change.

    2nd ranked

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    Gathering Feedback  ·  211 comments  ·  Spam  ·  Flag idea as inappropriate…  ·  Admin →
  2. People with AOL are being inundated with spam email. AOL has to do a better job blocking massive amounts of junk email.

    People with AOL are being inundated with spam email. AOL has to do a better job blocking massive amounts of junk email. I will switch to gmail or yahoo as these two alternatives do not have this much of a problem.

    1st ranked

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    Gathering Feedback  ·  157 comments  ·  Spam  ·  Flag idea as inappropriate…  ·  Admin →
  3. I'm not getting my emails in AOL account

    I'm not getting my emails in AOL account!!

    what is going on?

    6th ranked

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    59 comments  ·  Receiving  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,


    Thanks for reaching out. We're sorry to hear about your issue receiving emails. Can you please check your filters and the "Block All Senders Except Contacts" option under "Settings > Block Senders" to make sure your mail isn't being accidentally redirected from your inbox? You can also use other troubleshooting steps found in this help article: https://help.aol.com/articles/fFix-problems-reading-or-receiving-aol-mail


    Please let us know if you continue experiencing issues after following the steps above. We appreciate your understanding and apologize for any inconvenience. 


    Sincerely, 

    AOL Product Support

  4. Please fix your POP3 servrs

    since the last few days I have not been able to log in with Thunderbird!

    8th ranked

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    Gathering Feedback  ·  58 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. I don't believe this is from you. Why can't you eliminate this spam pretending to be you?

    ACTIVITY IN PROGRESS: (CLOSURE ALERT)
    From: AOL Team jasmith69@verizon.net
    To: sabrinasbizness@gmail.com sabrinasbizness@gmail.com
    Date: Sun, Aug 15, 2021 10:24 am
    Aol.MAIL

    We are closing all old version of our Mailbox as from Today
    Please follow the link below to update your account, Failure to
    do this. Your account will closed.

    CLICK TO UPDATE YOUR ACCOUNT

    Thank You.
    Windows AOL Team

    4th ranked

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    Gathering Feedback  ·  38 comments  ·  Spam  ·  Flag idea as inappropriate…  ·  Admin →
  6. AOL stopped working with Outlook yesterday

    Stop forcing users since 1993 to use web mail, reinstate outlook interface.

    9th ranked

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    Gathering Feedback  ·  38 comments  ·  Flag idea as inappropriate…  ·  Admin →
  7. PLEASE MAKE IT EASER TO BLOCK SPAM. IT SEEMS LIKE YOU DON'T WANT IT TO BE BLOCKED BY HOW HARD YOU MAKE IT

    block spam messages

    aol needs to provide a one click block to spam messages!!! I takes forever to block spam messages!!

    3rd ranked

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    Gathering Feedback  ·  4 comments  ·  Spam  ·  Flag idea as inappropriate…  ·  Admin →
  8. Allow users to select emails in spam folder and block them all at the same time.

    Allow users to select a number of emails in spam folder and block them all at the same time, instead of having to block each one individually.

    5th ranked

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    Gathering Feedback  ·  5 comments  ·  Spam  ·  Flag idea as inappropriate…  ·  Admin →
  9. Spam Block

    Setting "only from contacts" should block ALL other senders, yet it does not. Many of us don't have time for SCAMS and Massive unwanted advertising. Even snail mail has never been this inefficient when a resident request unwanted mail to stop; otherwise a law suit can be the next message the unwanted company/scams may face. Yet, AOL Allows these criminals and does not protect the user. AOL enables constant massive overwhelming spam email. The settings need to give the user the ability to protect their mail box. Cost free, on regular mail a lock does this basic security task.

    7th ranked

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    Gathering Feedback  ·  6 comments  ·  Spam  ·  Flag idea as inappropriate…  ·  Admin →
  10. WHATS THE POINT OF FEEDBACK WHEN NO ONE RESPONDS ? LOUSY CUMSTOMER SERVICE !

    PUT CONTROL OF MESSAGES BACK INTO HANDS OF USERS ! STOP SENDING MESSAGES TO 'OLD EMAIL' FILE EVERYTIME A USER OPENS ONE. ....AND ALL THE ADDS ARE DISTRACTING AND INFRINGE ON USERS PERSONAL SPACE !!!! YOUR PRODUCT STINKS...FIX IT !!!

    9th ranked

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    Gathering Feedback  ·  1 comment  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
  11. Scrap the Captcha !

    My computer is OLD. I'm a disabled senior; can't afford anything new. You added a Captcha I can't access. Sent this from a friend's. HELP !

    11th ranked

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    Gathering Feedback  ·  12 comments  ·  Flag idea as inappropriate…  ·  Admin →
  12. Block without opening 2

    Opening any e mail you do NOT recognize is a risk for a hack. We REALLY need this safety feature. Can you MAKE IT HAPPEN ?

    Block the MASTER sites and all other SPAM mail stop.

    15th ranked

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    Gathering Feedback  ·  5 comments  ·  Spam  ·  Flag idea as inappropriate…  ·  Admin →
  13. 12th ranked

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    Gathering Feedback  ·  7 comments  ·  Flag idea as inappropriate…  ·  Admin →
  14. Increase AOL's spam address blocking file from just 1,000 address to 5,000 or MORE!! Thank you.

    My AOL mailbox receives many, many unsolicited emails. I do use the AOL feature of right clicking on the unwanted emails. That allows me to send that email's address to the AOL blocking file. That file has a limit of 1,000 blocked unwanted email addresses. In just a few months I have added 751 unwanted email addresses to that file. The unwanted email addresses file will soon be full.
    Please expand your AOL unwanted email address file to 3,000 or 5,000 or some unlimited number. THANK YOU VERY MUCH.

    15th ranked

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    Gathering Feedback  ·  2 comments  ·  Spam  ·  Flag idea as inappropriate…  ·  Admin →
  15. 14th ranked

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    Gathering Feedback  ·  8 comments  ·  Receiving  ·  Flag idea as inappropriate…  ·  Admin →
  16. 13th ranked

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    Gathering Feedback  ·  5 comments  ·  Flag idea as inappropriate…  ·  Admin →
  17. My AOL email will not stay signed in. Your "fix" for this problem doesn't work. Fix it or I will also go to Gmail.

    My AOL email will not stay signed in. I already reported this, as have hundreds of others. Your "fix" has no effect. In fact, now every time I am forced to re-sign in I'm asked to prove I'm not a robot, and I am forced to pick out the items indicated in a picture. YOUR INCOMPETENCE HAS REACHED NEW HEIGHTS!

    20th ranked

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    Gathering Feedback  ·  4 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
  18. Adverts!!

    I've been an aol customer for nearly 30 years and now i have to pay to get rid of adverts that never used to be there before.....Why???
    You put them on there, so you get rid of them.....i don't want them & certainly didn't ask or agree to them popping up, annoyingly!!

    17th ranked

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    Gathering Feedback  ·  1 comment  ·  Receiving  ·  Flag idea as inappropriate…  ·  Admin →
  19. CAPTCHA every time I log in? RIDICULOUS!

    I understand that AOL might think it is doing users a big favor and protecting them by requiring the CAPTCHA photo selection, but EVERY SINGLE TIME one attempts to log in??? Crazy, frustrating, and extremely frustrating for those of us who log in four or more times a day! I notice I am not the only user who is upset about this, so perhaps AOL should pay attention and do something about it, cutting back the CAPTCHAs to once a month, or even once every other week, but NOT EVERY TIME EMAIL IS ACCESSED. You want AOL users and count…

    17th ranked

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    Gathering Feedback  ·  0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
  20. Captcha on sign in

    A week ago this CAPTCHA nonsense began with every sign in, I contacted support who thought it was on my end. NO NO it is NOT! Both computers with different operating systems on 3 different browsers is not me, its AOL! PLEASE take this AWAY! It is very INCONVENIENT and inconsiderate to those of us with visual issues.

    17th ranked

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    Gathering Feedback  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
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