AOL Mail

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Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.

Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.

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  1. Fix e-mail problem please

    I cannot open attachments to my e-mails. What is the status of fixing this?

    23rd ranked
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    Under Review  ·  182 comments  ·  Attachments  ·  Flag idea as inappropriate…  ·  Admin →
  2. Stop the ads, nothing more nothing less AOL. lets start a cancellation policy

    How about this, we all start to cancel our business with AOL until they rollback this ******* decision. They have taken advise from some clown or competitor to ruin a decent business. a 20 yr customer about to cancel.

    1st ranked
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    Gathering Feedback  ·  901 comments  ·  Receiving  ·  Flag idea as inappropriate…  ·  Admin →
  3. I cannot open my account

    AOL will not allow me into my account

    36th ranked
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    148 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. AOL bias should stop

    You wear your anti-Trump bias on your sleeve and it is pathetic. AOL is supposed to be for America, and your posture is destructive and politically motivated. I hate to open AOL each day and read your bias spin. Please stop, especially during this time in our country when you serve no good tearing us down. You obviously did not get the memo that "we are in this together" - you'd rather play politics and sow discord.

    28th ranked
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    Merged  ·  150 comments  ·  Themes and Background  ·  Flag idea as inappropriate…  ·  Admin →
  5. Can the delete, spam, and not spam buttons be colored or moved apart?

    Can the delete, spam, and not spam buttons be colored or moved apart?They are too close and accidents occur. Please move the button apart and add a color change:
    examples: red to delete, yellow for spam, orange for not spam, green for keep as new.
    Or allow customization to do so.

    15th ranked
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    Gathering Feedback  ·  107 comments  ·  Navigation  ·  Flag idea as inappropriate…  ·  Admin →
  6. Allow settings customization

    If the Customize option is greyed out when the Settings window is open, and you have to open the Settings window to see the Customize option, how are we supposed to be able to click on it?

    40th ranked
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    Gathering Feedback  ·  38 comments  ·  Flag idea as inappropriate…  ·  Admin →
  7. I am sick and tired of seeing soliciting from women. That to me is prostituion and i want it stopped!!

    Every day there is at least over 20 or more either thinking my e-mail is a man's or they are just looking for someone to click on for them to make money. I know I can delete, but trying to get them to stop sending.

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    Gathering Feedback  ·  38 comments  ·  Spam  ·  Flag idea as inappropriate…  ·  Admin →
  8. block emails in one easy step

    To block an email address I have to take 17 steps ( copy, paste, save etc). Why can't there be a block and delete button next to each email received.

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    Gathering Feedback  ·  36 comments  ·  Spam  ·  Flag idea as inappropriate…  ·  Admin →
  9. stop political ads on home page

    AOL...Please stop the anti-Biden political ads displayed across the Home Page. They're offensive and insulting. Your customers do not want to see paid political ads whenever they login to AOL... We get enough of that chaos and divisiveness on TV. Thank you.

    61st ranked
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    10 comments  ·  Flag idea as inappropriate…  ·  Admin →
  10. Keep it the way it was.

    Stop changing things. Leave well enough alone. If it is not broke, don't fix it.

    29th ranked
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    Gathering Feedback  ·  16 comments  ·  Compose  ·  Flag idea as inappropriate…  ·  Admin →
  11. AOL FOR CRYING OUT LOUD DO NOT CONTROL MY SETTINGS BY PRE-CHECKING THE "STAY SIGNED IN" BOX WHEN I AM SIGNING IN. KNOCK IT OFF ALREADY!

    DO NOT CONTROL MY PRIVACY BY PRE-CHECKING THE "STAY SIGNED IN" BUTTON WHEN I WANT TO CHECK MY EMAIL. IF I WANTED TO STAY SIGNED IN, I WOULD CHECK THE BOX -- DO NOT EVER DO THAT "FOR" ME. E-V-E-R

    21st ranked
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    Gathering Feedback  ·  65 comments  ·  Flag idea as inappropriate…  ·  Admin →
  12. Spam Settings

    This a complaint more than an idea for improvement. On 8/24/18 the spam controls for one of my email address has stopped filtering out spam. I add address to the "Block mail from addresses I specify" box but emails from those addresses keep coming. The whole mail controls page for that email address has changed, My other email addresses have remained unchanged. What gives??? This is very inconvenient.

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    1491 comments  ·  Spam  ·  Flag idea as inappropriate…  ·  Admin →

    Due to recent adjustments to the AOL Mail platform, the Spam Settings customization, are no longer available for all accounts. We apologize for the inconvenience. In order to block a specific sender, go to Options – Mail Settings – Spam Settings and add the email addresses in the box below “Block Mail from Addresses I Specify”, then click Save Settings at the bottom, and in case you receive unwanted emails in the Inbox, mark them as Spam.

  13. Advertising is one thing, but sending 'sponsored' Email to MY inbox without the ability to delete or block it is unacceptable.

    Advertising is one thing, but sending 'sponsored' Email to MY inbox without the ability to delete or block it is unacceptable

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    Gathering Feedback  ·  181 comments  ·  Spam  ·  Flag idea as inappropriate…  ·  Admin →
  14. Allow Users Responsibility For Their Account Passwords

    I am sick of your system not allowing users to set my password to what they want by giving notices saying "Your new password is too similar to your previous password" or other such messages. I understand that you do this for security, but as the account owner I want to set my password to what I want and so long as I have not been hacked my password is still safe no matter what it is even if it was the exact same as the previous password. STOP MAKING THINGS MORE DIFFICULT FOR USERS BECAUSE YOU WANT TO BE…

    27th ranked
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    Gathering Feedback  ·  90 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
  15. I get my emails, but I can't sent my emails since this afternoon, 04/06/2020. Please Fix it.

    I get my emails into Inbox.
    I can't send my emails out, 04/06/2020
    Please fix the problem.

    81st ranked
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    11 comments  ·  Flag idea as inappropriate…  ·  Admin →
  16. Block Email Address Button for Each Email

    It may have been said before but I would like to reiterate the ability to have a block email option on the mail page. It is not practical or time efficient to copy and paste SPAM email addresses (30+ daily) to the block email section. Just as there is a SPAM option for emails, then PLEASE install a BLOCK email address option. This would probably solve a significant amount of your spam complaints.

    24th ranked
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    Gathering Feedback  ·  8 comments  ·  Spam  ·  Flag idea as inappropriate…  ·  Admin →
  17. 103rd ranked
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    9 comments  ·  Flag idea as inappropriate…  ·  Admin →
  18. 156th ranked
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    10 comments  ·  Flag idea as inappropriate…  ·  Admin →
  19. Let ``read'' messages stay in New Mail until I delete them!

    Do NOT delete New Mail as soon as a message is read! This is very annoying and does not happen in gmail, which I prefer. Allow the user to hold the message in New Mail, delete the message or send it to Old Mail. Otherwise keep all New Mail messages until the USER moves them. I spend an hour a day searching for messages in Old Mail that I want to keep after I read them.

    103rd ranked
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    4 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
  20. Put back the block on only receiving email from those people in my address book.

    Put back the option to only receive email from those people in my address book Please.

    3rd ranked
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    497 comments  ·  Spam  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for sharing your feedback, we’ll send it over to the Product Team and hope to have it implemented in the future.

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