AOL Mail

This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!

Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.

Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.

Our Feedback Policy provides more information about posting on this forum.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. STOP Spam mail!!!!!!!!!!!!!!!!!!!

    Why have a "Block All Senders Except Contacts," if it DOESN'T WORK??? Even after checking the box I'm STILL getting bloody SPAM MAIL! Every SINGLE day, several times a day, I have to delete unwanted SPAM MAIL!!!!! AOL, do SOMETHING to make this STOP!!!!

    34th ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    4 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →

    Hey,

    Thanks for reaching out. Our product team is currently investigating this issue, but needs more information to troubleshoot further. First, is the issue temporary and resolves itself after a short time period or is it continuing? Second, can you provide the senders that you don’t believe should be coming into your inbox?

    This information will help us resolve the issue sooner.

    Appreciate your patience.

    Sincerely,
    AOL Product Support

  2. My aol mail stopped working in a 3rd party consolidation app, citing settings - gmail, hotmail, outlooketc still work

    Aol stopped working in my blackberry hub + services - "can't authenticate, check settings (in AOL) and try again" All my other emails work, the app doesn't integrate either. Please put specific directions in help for settings to allow my aol mail to work again. The App for android is untenable - no flexibility at all for intra-device organization, cumbersome GUI.

    237th ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
  3. addresses not being blocked

    I have BLOCKED addresses, however I CONTINUE TO GET EMAIL from these blocked addresses! WHY? And the amount of spam on AOL is absolutely RIDICULOUS! If I block an address i should NOT get ANY EMAIL including SPAM from the blocked address.

    26th ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    4 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
  4. Slideshows on AOL are the worst feature

    You need to offer a reader version--some of your slideshows look interesting but I won't read them because of the unnecessarily annoying format requiring clicking to each page (which often repeat facts already provided). It's really archaic to still be offering stories this way unless you really don't want anyone reading them.

    237th ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
  5. how to i change the AOL landing page to the US version instead of the British?

    how to i change the AOL landing page to the US version instead of the British?

    609th ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
  6. 609th ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
  7. imap changes - why does the system force me to change Connection Security from SSL/TLS to StartTLS?

    Unable to get mail via imap in recent days using SeaMonkey Mail. Tested again today and find that one needs to change from aim to aol in imap and smtp settings. Not a problem but do not see where notice was ever sent to advise of the need to introduce changes. Despite changes in server settings - still found I could no longer check mail using:
    SSL/TLS setting.

    Had to dumb it down to only STARTTLS to get mail.

    Have not tested smtp yet but suspect a bit more work needs to be done by AOL on the backend to…

    609th ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
  8. I cannot see my contacts. It reads ‘error loading Address Book'

    I cannot see my contacts. It reads ‘error loading Address Book'

    83rd ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    4 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
  9. Stop the hackers from hijacking account and I don't want to change my password unless I choose.

    According to email i receive {often} supposedly from you I have to change my password or I can't get in to mail. I have no reason and do not wish to. Forcing me to change my password may be what the scammer wants so he can get it. I can't even leave this message without changing password and giving it to hacker.

    609th ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    3 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
  10. How do I update phone & address for my account?

    Need to update an old, cancelled phone number. Cannot find Help category for updating settings. ?????????????

    609th ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
  11. Migrating aol to gmail

    Hello, i cant migrate aol to gmail, there seems to be a problem with a connection, when i try to migrate i receive a "Connection timed out: There may be a problem with the settings you added. Please contact your other email provider to verify the correct server name and port." I use pop.aol.com port 995 ssl as you prived info in help manual. Pls help!

    237th ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
  12. expand email reading page

    my email page has shorten and needs to be expanded full pane and get rid of ad screen, please help

    237th ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
  13. I got this alert. Is it really from AOL?

    I got this alert saying I am spaming people. Is this scam or is it really from AOL? What is the AOL phone number?

    609th ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
  14. I want to not view the news upon sign-in

    I can't find a setting to not view news when I sign in to read mail. can you help?

    609th ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
  15. is there any way to recover emails from a deactivated account?

    recovering emails from a deactivated account. I had one some years ago and life changed and went to a new email platform and now want to recover certain emails from the closed account. is that possible?

    609th ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
  16. Please stop the poor dog image from the ASPCA ad.

    Their sickening images make me feel ill.

    609th ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
  17. Cannot sync one of two AOL accounts with Windows Mail

    Windows Mail tells me that my email provider does not let me sync the AOL mail into Windows Mail Client

    609th ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
  18. Settings

    This Is Not So Much Feed Back As it Is a Problem I'm Having.... While Attempting To Set My Screen Colors Back From GREY To FULL COLOR, I Must Have Struck A Button of Some Type.. RESULTED In Losing The AOL Logo & Access Directly From AOL.. I Now Must Access You Through Face Book... Can You Assist In This Problem?

    609th ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
  19. We live in Oregon, WHY DO YOU KEEP CHANGING OUR LOCATION TO NEW YORK

    We live on the west coast, WHY DO YOU KEEP CHANGING OUR LOCATION SETTINGS TO SHOW WE LIVE ON THE EAST COAST?

    609th ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
  20. I can't log into my AOL Mail via my desktop mail app on Windows 10

    I have Outlook Desktop Mail and trying to add my AOL Mail inbox to it. but the login won't connect.

    609th ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
← Previous 1 3 4 5 11 12
  • Don't see your idea?

Feedback and Knowledge Base