AOL Mail


This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!

Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.

Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.

Our Feedback Policy provides more information about posting on this forum.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Deleting emails.

    Is there anywhere in settings to change how emails are deleted?? I have 50K+ emails to delete because I can't figure out an efficient way to delete them. Please fix!!!

    5th ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Gathering Feedback  ·  14 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
  2. 17th ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    9 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
  3. SICK OF RESETTING MY EMAIL PASSWORD DAILY

    WTH is going on with having to change my password daily. THis is driving me insane. I get on my phone and then I get on my computer and it ask me everyday to change my password and they send me a new verification code. UGG SO OVER THIS EVERYDAY what is the deal. Is it something to do with android and the laptop ...compatability. I never had these issues before..........driving me crazy. I just need my email !!! and then they want me to pay a fee to have someone assist to get me in my locked email account…

    22nd ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    5 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
  4. retaining deleted messages

    It's 4/19 and I have to get a message from trash from 4/4 and it's not there! you have to retain deleted messages for 30 days! it should be a setting.

    22nd ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Gathering Feedback  ·  0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
  5. Hello I have problems with my email, alejandro.asharabed@aol.com

    Hello, I have problems with my email, alejandro.asharabed@aol.com, it turns out that when I open an email to read it, then I close it, but it disappears, I can not recover it anymore, I do not know where it has gone, I could not achieve a configuration that makes me recover these very important emails, the question is that I have lost them forever, how can you help me, how should I configure it to not lose the mail every time I open one to read, I lose them once I close the window, could you help me, thanks,…

    114th ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
  6. Email login

    Stop making us sign in constantly!!!!!! HELP !!!!!!!

    114th ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
  7. Third Party App Passwords

    Background:
    My email suddenly stopped sending and receiving (minutes after it was working fine) a few days ago. I use the desktop version of Outlook with POP/SMTP settings. After days of trying to fix it, I realized that I needed to generate an app password in the Account Security section of my Verizon AOL email account, and then enter that password in the Outlook settings (File - Account Settings - Server Settings). I talked to an AOL customer support representative (which unfortunately is not 100% free - I needed to sign up for a paid monthly service with the first…

    46th ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
  8. Your server will not talk to Thunderbird as of 7/13/21

    Your server will not talk to Thunderbird as of 7/13/21

    46th ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
  9. why does my deleted mail only stays for 30 days

    where is the settings for Trash to set up for more than 30 days

    34th ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
  10. settings out of date

    I get a notice my settings are out of date please help me get my settings up to date

    46th ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
  11. View Message Source is broken in Basic\Accessible Version

    I am using https://mail.aol.com/webmail-std/en-us/basic (Basic/Accessible Version).

    When viewing an email message,if I select More\View Message Source, then a new tab opens with https://mail.aol.com/webmail-std/en-us/basic in inbox view, not a tab with the message source.

    If I switch to to Standard Version, View Message Source opens a new Window with the message source, not a new Tab.

    Also, when I Save As from the new Window, the file name is always "rawplaintext"instead of a unique name such as MessageXXXXXXXXXXXXXXXXXXXXXXXXXXX.txt which was available in Basic\Accessible Version.

    114th ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
  12. Upgrade and update pop3 access so that it allows logins consistently.

    Pop3 and SMTP login frequently fail. Your paid level 2 and 3 technical support team says, "Then don't use it. Hasn't worked reliably for years. We're amazed it ever worked at all. Use IMAP or nothing at all." That frequently doesn't work either..... Fix it.

    114th ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
  13. HOW DO I PLACE MY AOL ACCOUNT ON TEMPORARY SUSPEND NOT CANCELL JUST TEMPORARILY PAUSE/SUSPEND????

    HOW DO I PLACE MY AOL ACCOUNT ON TEMPORARY SUSPEND NOT CANCELL JUST TEMPORARILY PAUSE/SUSPEND????

    114th ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
  14. Provide "Forward Mail" option in General Settings

    There seems to be disconnect between information provided online about how to forward AOL email to another email address (AOL or other), and the actual ability to do so.

    Contrary to info provided online, there is no option to Forward

    46th ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
  15. Email issues

    Email setup is now practically useless using chrome. I can't see the subject no matter what changes I make to settings. I have to open up the entire email which is time-consuming. This just started in about the last month. I don't have that problem using firefox opening the same account. What is going on? I like the way it was before whatever changes were made.

    114th ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
  16. New device passwords are terrible. Iphone continuously asks for password, impossible to remember, so always a problem

    Cut out the generated passwords, let use use regular passwords for our devices.

    46th ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
  17. Bitte PC App wieder ermöglichen

    Das AOL Mail kann nicht mehr als APP auf meinem PC synchronisieren.
    Kann nur noch mit der Web-App ins Mail.
    Bitte um Lösung.

    VG
    Karin Kainz

    114th ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
  18. Email address hacked?

    I'm sending email to friends who tell me the email address they are seeing is not mine (mine is martydowd@verizon.net and they are geting some odd address vzeye16@verizon.net) - wondering if I've been hacked? Wondering what I should do?

    114th ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
  19. 114th ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
  20. Version of email

    Opening email starts in basic version. I switch to standard once I receive the message click here if your email does not load. Once I switch back to standard in options it does not hold. Have to do this now every time I open mail. Just started. Always came up in standard before.

    114th ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
← Previous 1 3 4
  • Don't see your idea?

Feedback and Knowledge Base