AOL Mail

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Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.

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  1. Let ``read'' messages stay in New Mail until I delete them!

    Do NOT delete New Mail as soon as a message is read! This is very annoying and does not happen in gmail, which I prefer. Allow the user to hold the message in New Mail, delete the message or send it to Old Mail. Otherwise keep all New Mail messages until the USER moves them. I spend an hour a day searching for messages in Old Mail that I want to keep after I read them.

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  2. Allow Users Responsibility For Their Account Passwords

    I am sick of your system not allowing users to set my password to what they want by giving notices saying "Your new password is too similar to your previous password" or other such messages. I understand that you do this for security, but as the account owner I want to set my password to what I want and so long as I have not been hacked my password is still safe no matter what it is even if it was the exact same as the previous password. STOP MAKING THINGS MORE DIFFICULT FOR USERS BECAUSE YOU WANT TO BE…

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  3. 135th ranked
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  4. addresses not being blocked

    I have BLOCKED addresses, however I CONTINUE TO GET EMAIL from these blocked addresses! WHY? And the amount of spam on AOL is absolutely RIDICULOUS! If I block an address i should NOT get ANY EMAIL including SPAM from the blocked address.

    214th ranked
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  5. I cannot see my contacts. It reads ‘error loading Address Book'

    I cannot see my contacts. It reads ‘error loading Address Book'

    400th ranked
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  6. Please correct AOL mail so I don't have to sign-in every time.

    Why do I have to sign-in every time I want to check my AOL email and Facebook? PLEASE correct this!

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  7. Block AOL News

    Give us the ability to stop AOL news from appearing. I'd rather see the weather

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  8. STOP Spam mail!!!!!!!!!!!!!!!!!!!

    Why have a "Block All Senders Except Contacts," if it DOESN'T WORK??? Even after checking the box I'm STILL getting bloody SPAM MAIL! Every SINGLE day, several times a day, I have to delete unwanted SPAM MAIL!!!!! AOL, do SOMETHING to make this STOP!!!!

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  9. Security Notice

    Then I'll just stop using your services, since you're making it inconvenient to do so. I'm sure many users will be doing the same.

    Quit implementing protocols whose benefits outweigh the costs, it's the fastest way to lose users.


    From: AOL Member Services
    Date: Tue, 25 Aug 2020 12:28:30 +0000

    Hey raylo84,

    We love that you love using AOL email. And we want to make sure you always have the best experience. That’s why we’re reaching out today.

    We’ve noticed that you’re using non-AOL applications (such as third-party email, calendar, or contact applications) that may use a less secure sign-in…

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    3 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
  10. Email security on other platforms

    Can we Have telephone contact as your emails about security are so not understandable

    1167th ranked
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    2 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
  11. Aol Mail app keeps signing me out (iOS)

    Constantly have the same issue with the ios version of the aol mail app.
    I have either two or three aol email accounts that I'm logged into on the app. When I either open the app to check my emails, or when an app notification for a new email appears on the lock or home screen, and I swipe to open it, it brings me to the log-in screen to re-enter my username and password. All of my aol email accounts that were signed into through the ios app require me to sign in again. If I opt not to…

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  12. Where did my 3 month old "Old Mail" go too ?

    I can find "Old emails","Deleted", "Spam" etc. from Dec. 2017 to Dec. 2019 but emails for Jan.2020 to May 2020 are gone. How can I find them?

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  13. STOP showing me "Today on AOL" when signing in. I didn't check that box, and I don't care about your tiresome political opinions. Just take

    STOP showing me "Today on AOL" when signing in. I did NOT check that box, and I don't care about your tiresome political opinions. Just take me directly to my mailbox.
    Actually, you might want to drop the whole "Today on AOL" train wreck anyway. It's just a sad mix of political bias and clickbait -- you can't really believe it's helpful for your brand.

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  14. No ads at the top of my e-mail list

    No ads at the top of my e-mail list. It looks like a new e-mail and I click on it by accident. Would rather have the ads on the right side.

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  15. Hate, hate, hate the new format that came up today. Ugly and stiff and blocks all over. Ugh..........any chance I can change back?

    Hate, hate, hate the new format that came up today. Ugly and stiff and blocky all over..................So ugly can't get past it.

    Is there any other option for me?

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  16. Why can't I add another aol email address to this/my screen.

    I want to add my husband's aol email account to my aol account so I can see them both at the same time. I can't find a place to do that. Please add this feature, if it doesn't already exist.

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  17. Get rid off ALL popups and adds!!! I have been using AOL for decades but log-in using Outlook or Apple links. I get mail and only mail!!

    Been using AOL mail for decades but I open mail with Outlook or Apple links. I receive mail!!! Nothing but mail. No adds. No pop-ups. No flashing banners. No news. No politics. Just mail. GREAT!! Now you tell me these links may not work after Oct. 20th 2020. But you don't tell me which is outdated, Outlook, Apple or both. You direct me to AOL services that is loaded with junk. REALLY! You tell me to use a third party security application. I don't know what that means. On top of that I have to sign-up and pay you a…

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  18. I know my password why wont you ***** let me log in?

    Stop blocking people from getting inot their email I know my password but you ***** love to play games

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  19. outlook unable to connect to IMAP server

    Outlook is no longer able to connect to the IMAP server. I have not made any changes to the account, so the issue must be with the server. Please review and correct.

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  20. New security instructions for 3rd party devices

    Your 3rd party security stated: "Remove your AOL account and re-add it to the Samsung email app on your mobile device. When you re-add the account, look for the AOL logo to activate the secure sign-in method." Have you tried? On Samsung device there is No AOL logo to select. I had no issue with security - this is very TIME CONSUMING.

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