AOL Mail


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Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.

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  1. Help! i'm lost in a security nightmare

    I sign in from the same location every day except when I am on my iphone. Each time for the last wto weeks, since I have uped my security, they tell me I have never signed in from this site before. And I have to go through the whole security process all over again, and again, and again. I could see it if I were out of town, which I will be on occassion, but everyday from the same location! HELP!!!

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    Responded  ·  Product Support responded

    In most cases this problem is caused by the use of a VPN (virtual private network). A VPN will hide your real location, and for security reasons AOL will ask you to verify your login.

  2. send from address

    I discovered two address on my Sent From Address field. I never set this up. My AOL email address is my original verizon.net. I noticed on my settings that the field "Send From Address" contain two address one is my regular ************* email address as well as ****************. is that 2nd corresponds to the old verizonemail?

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    Responded  ·  Product Support responded

    Thank you for reaching out. That is your email alias, which was automatically setup when your Verizon email account was created. The alias does not change your user name and does not create a new mailbox, it becomes the mailing name associated with your primary account and is immediately ready to use in order to send and receive email on. Unfortunately the email alias cannot be deleted from a Verizon account. Please let us know if you have other questions or concerns. Thank you.

  3. I have canged my AOL password but ices already signed in are not being closed an asking for the new password. Ths is a secrity risk. How do

    How do I shut down my aol email for all other devices already logged in when I change the password

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    Once the password is changed apps that are connecting through IMAP/POP will no longer be able to login, unless you have an application password setup through the Two Step Verification.

    First check if you have the Two Step Verification enabled, by going to: login.aol.com/account/security
    If the Two Step Verification is enabled, click on the application password, and delete all of them, in order to create new application passwords for your email apps.

    In case the Two Step verification is disabled, you can go to the Recent Activity link below, and remove access to apps, from the Apps connected to your account section.

    login.aol.com/account/activity

  4. Get rid of KEEP NEW

    Instead of KEEP NEW in the bar above...why not MARK READ? Why would anyone want to KEEP NEW? Ridiculous!

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  5. Settings needs another option

    Title: Give me an option to Stop putting names in front of every email I sent. Only want email address showing. Stop auto saving every address I type, some have typos and they are saved anyway, thus if you auto show an email address with a typo and I don't catch, it is a failure. Give me option to Stop auto save email and not provide name. I don't like your new AOL. I have been on your tech support for 1 hour just now and no way for Help Support to do this they say. AOL must give me…

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    Responded  ·  Product Support responded

    If you do not want to have a display name when sending emails please go to Options> Mail Settings> Compose> Display name. Here you can delete the name that appears instead of your email address. On the same page down below at Sending, uncheck “Automatically add email addresses to Contacts”.

  6. email names

    please allow easy switching back and forth between email names. As Gmail now does. Without signing out and signing back in. Also stop putting read mail in the old mail category. Just leave all received mail in one place except for spam which has been deleted.

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  7. Away message from mobile browser or app

    Need to be able to create Away message from mobile browser or app.

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  8. I want to keep my Pop Up Blocker on

    Suddenly I am getting message in Chrome when I check my emails that .....
    Could not open window.If you have a pop-up blocker installed, please make sure it is disabled.

    But I always have a Pop Up Blocker on.

    I cannot open and links in my emails now - WHY please - can we have some product support.

    I do not want pop ups all the time in chrome when I am reading pages or looking at You Tube etc etc.

    So why has AOL put this in ?

    If I look on Firefox, there is no issues.

    If I…

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    Responded  ·  Product Support responded

    In order to resolve the issue, you will need to click on the pop-up blocker icon at the end of the address box, and select ‘Always allow pop-ups and redirects from mail.aol.com‘, then click on ‘Done’. In case you do not see the pop-up blocker icon at the end of the address box, first try to open a link from an email, and the icon should show up.

  9. Problems signing into Aol.com mobile account in the passed two days. What went wrong? Couldn't correct the problem even with tech support.

    Aol.com mobile access failed twice in four days beginning March 9th. Why did it fail and what was done to correct the unknown problem?

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    Please go to mail.aol.com on a desktop computer and check if the password is correct. If you are able to sign in this way, clear your cookies and cache on the mobile device and try again.

  10. There is no more "You got mail sound".... removed?

    There is no more "You got mail sound".... I used to work with AOL mail several years ago, and now that I joined once again, I notieced you guys don't have such setting anymore, the sound gave particular meaning to myself. Why it was removed?

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    Responded  ·  Product Support responded

    To enable the “New Mail” notification please follow the steps:

    1. Sign in to AOL Mail.

    2. Under your username, click Options | Mail Settings.

    3. Click the “General” tab, if you’re not already on it.

    4. Next to “New Mail,” make sure to have check the “Play a sound when new mail arrives”,

    5. Click Save.

  11. two factor authentication

    I am not a fan of two-factor authentication. If that's a requirement i will close my account. I am not a fan of AOL sending me a code on my phone to enter to access my aol account.

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  12. 1.Fix setting to allow AOL to automatically sign in. 2. FIX Calendar. It doesn't send reminders

    1.Fix setting to allow AOL to automatically sign in. 2. FIX Calendar. It doesn't send reminders. This has been a complaint from others and myself for a longtime and since nothing has been repaired it's obvious the problems are not being investigated by you and will never be repaired

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    To disable the “New Mail” notification please follow the steps:

    1. Sign in to AOL Mail.

    2. Under your username, click Options | Mail Settings.

    3. Click the “General” tab, if you’re not already on it.

    4. Next to “New Mail,” make sure to have unchecked the “Play a sound when new mail arrives”,

    5. Click Save.

  14. I do not want my email password remembered

    do not want password remembered. I want to put it in each time so I can keep people out of my mail...

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  15. STOP UK SIGN INS I AM NOT DOING IT

    STOP SINGING ME INTO UK I AM N-O-T DOING IT

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    Responded  ·  Product Support responded

    Please try our 3 troubleshooting solutions: 

    1) Refresh your browser window 

    2) Clear Browser Cache

     If step 1 does not help, please try clearing your browser history, cookies and cache. In many cases, you can use the following handy shortcuts: 

    - Ctrl-Shift-Delete (Windows)
    - Command-Shift-Delete (Mac)

    For detailed instructions, please visit this help article and choose your browser: 
    How to clear cookies, cache, history and footprints in your browser: http://aol.it/1KTJUg6 

    **Please uncheck all items except those related to web browser cache, history and cookies. If you do not uncheck passwords, this step will clear any passwords stored in your browser, so you may be prompted to login to sites which previously kept you logged in automatically. 

    3) Try a different Browser 

    If steps 1 and 2 do not resolve the issue, please try using a different browser — for example, if you are using Firefox, please try Chrome or…

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    Responded  ·  Product Support responded

    Please try our 3 troubleshooting solutions:
    1) Refresh your browser window
    2) Clear Browser Cache
    If step 1 does not help, please try clearing your browser history, cookies and cache. In many cases, you can use the following handy shortcuts:
    - Ctrl-Shift-Delete (Windows)
    - Command-Shift-Delete (Mac)
    3) Try a different Browser
    If steps 1 and 2 do not resolve the issue, please try using a different browser — for example, if you are using Firefox, please try Chrome.

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    You can have one username per AOL account. The ability to add and restore deleted usernames has been removed on November 30, 2017.

    Please note that any new usernames will be created as separate accounts and will not linked to your existing AOL account.

  18. new email and old email

    separating emails into new and old categories is not working for me. I want to see all emails in the same page as it was before. Now I have to search in 2 pages(categories) tp find the email I want to access. Add a filter like mobile email to give the option to see all or just new emails. BTW new font is not helping too.

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    Responded  ·  Product Support responded

    To have a unified Mail folder please go to your AOL Mail inbox – Click Options | Mail Settings – Click the General tab – “Inbox Style,” select Use Unified Inbox style – Click Save Settings

  19. don't change my email; today December 27, 2018 I now have a terrible email experience and where are my "older emails?"

    AOL did some recent changes to my email and I hate those changes !
    How can I change back to the previous way? Example, before, I could read a message and then delete or save it. Now when I finish a message, the next message automatically opens ! This is a major security issue, since that message could be bad spam or malware, etc. Please change this email system back or tell me how to change it back to the way it was.

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    Responded  ·  Product Support responded

    In order to change it back, please follow the next steps:

    Options – Mail Settings – and uncheck ‘In full reading view, display the next message after moving or deleting the current one’ then click Save Settings at the bottom.

    If you are missing emails from your inbox, please contact our FML team at aolmailquestions@aol.com for a mail recovery.

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    To send mail from your @aol.com email alias, first open an email compose window, and click on the drop-down arrow next to your Display Name (below the SENT button), then select the email address.

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