AOL Mail


This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!

Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.

Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    19 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Please check if you can access your account by going to mail.aol.com in a browser. If you can successfully sign in, we have some troubleshooting steps to try:

    - check the Incoming mail server settings in your email application, and make sure they match the IMAP/POP settings in the section titled “Update server settings” from the following help article: https://help.aol.com/articles/how-do-i-set-up-other-email-applications-to-send-and-receive-my-verizon-net-mail

    - the incoming and outgoing mail servers require SSL enabled for all ports, and also the username field in the account setup, needs to contain your full email address, including @verizon.net at the end.

    - in case your server settings are correct, open the link below (and sign in if necessary), and make sure the option “Allow apps that use less secure sign-in” is turned ON.

    https://login.aol.com/account/security

    After this turning ON this option, check if your mail application is able to connect. If the problem persists, verify if…

  2. How do we find out how much space we have used on aol mail?

    How do we find out how much space we have used on aol mail?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  3. I can hardly read my mail or even the ads !! Why? How can I change it?

    I just want help with getting the print to a size I can read It ! !!!!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  4. We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    Responded  ·  Product Support responded

    There are two ways to bookmark a page in AOL Shield Pro. The quickest and easiest way is to click the Star in the top right corner of the address box.

    You can also bookmark a page by clicking the menu button (three horizontal lines) in the top right corner, clicking Bookmarks, and then clicking Bookmark this page.

  5. How can the cost of AOL be decreased.

    Discounts to disable clients, on a fixed income.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    16 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    Responded  ·  Product Support responded

    Follow the steps below to learn how to change your AOL membership by going to myaccount.aol.com.
    1. Click My Services | Subscriptions to access your account information.

    2. Click Manage next to your subscription.

    3. Click Change Plan and select the option that best suits your needs.

  6. 2-step Verification

    I also did the 2 Step Verification. Sure enough, I had problems getting my emails to synch on 3 devices: my iPhone, my NOOK and my MacBook Pro!

    1 Possible Solution: Please have AOL Programmers include a STATEMENT in the 2 Step Verification directions ----that 2 Step Verification should NOT be used for anyone with more than 1 device, please!

    Innocently, people know about 2 Step Verification for many other applications, browsers, etc ...and they and I believed we were ADDING SAFETY via AOL's 2 Step Verification! We are mainly people with 2-3 devices. TY!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  7. Hi, how do i prevent outside people from getting my e-mail contacts? Somehow all of my contacts are getting spam from me.

    I need info On how to prevent getting my contact info hacked. When they get a hold of emails do they get a hold of phone numbers and addresses too? What settings can I change to prevent this from happening again. What can AOL do?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
1 2 3 4 6 Next →
  • Don't see your idea?

Feedback and Knowledge Base