AOL Mail
This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.
Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.
58 results found
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do a better job at filtering spam
Lately I am gettong lots of spam that is not going directly tomthe spam folder? Why is this happening
Hi. We're sorry to hear you're receiving spam emails! We have some solutions for you, please refer to this article to learn how to best manage unwanted emails: https://help.aol.com/articles/aol-mail-spam-and-privacy
We also added additional security features for AOL Mail:
https://help.aol.com/articles/additional-security-features-in-aol-mail
If you need assistance, you can reach out to us at https://help.aol.com/contact/
Thank you!
AOL Mail team
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*AOL customers are bombed with spam leaking through any filters, this has nothing to do with malewarer
FIX THE PROBLEM
While most spam should be caught by our Spam filters, occasionally some can slip through. If that does happen it's very important to mark the email as Spam. It lets our system learn that messages from a specific place are not good and helps us make AOL Mail even better at recognizing future spam emails. Thank you for your patience and understanding!
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Recently you may have noticed an increase in email going to the Spam folder for senders using Office 365 and other Microsoft products. We are in the process of addressing this issue and expect it to improve over the next several days. Please keep marking the mail in the Spam folder as “not spam” or “ham” and that will help to correct the issue. Thanks for your patience.
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How do I stop AOL filters???
People in my address book still get in my spam folder. Repeatedly I mark it as NOT SPAM and then it's in the spam next time. I'd rather just make up a rule that would take care of all my spam and not interfere with my good mail. Getting rid of the spam filters would do it.
Recently you may have noticed an increase in email going to the Spam folder for senders using Office 365 and other Microsoft products. We are in the process of addressing this issue and expect it to improve over the next several days. Please keep marking the mail in the Spam folder as “not spam” or “ham” and that will help to correct the issue. Thanks for your patience.
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Entries at the end of the Block is not filtering.
I have gotten SPAM in the Spam Folder after entering the email address.
Re-viewing the Block List I see my entries are (still) last.
I suspect this may be the reason the SPAM got through.
To better understand the use of the Block List my question is -
What is the time frame for the entries in the Block List to be sequenced?Hi there. Emails that are caught by the spam filter (going to the Spam folder) are not affected by the filters set. As for the blocking, please keep in mind that most spam is being sent from spoofed email addresses, meaning what you're seeing as the sender might not be a real email address. This is why the best way to manage spam is to mark emails going to your Inbox, as Spam. The spam folder then automatically empties after 30 days.
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emails that don't block
I have several times entered the return email address sales@topdrops.org in my "block" settings. Emails with that return address still get through to my spam file and I'm wondering if anyone knows why. None of the other "block" addresses get through.Thanks for anyone who answers.
I'm sorry you're experiencing this issue! Spammers are constantly evolving their practices and blocking their email addresses does not help, as they are mostly sending emails from spoofed addresses or they send the same content but from different email addresses, which makes it look like they are coming from the same email address. Marking them as Spam teaches your personal filter to recognize them as Spam.
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Massive spam I cannot BLOCK
I have SETTINGS on getting email ONLY CONTACTS yet every day I get 100 + emails from a site(s) that has infinite disposable none repetitive FROM addresses. I detest those FILTERS which DO NOT FILTER. PLEASE MAKE THE ACTUAL FROM CONTACTS ONLY DO EXACTLY THAT.
If you’ve started to receive an endless flow of junk email, you may be the victim of spam bombing. This is a tactic used by bad actors and hackers to distract you from seeing emails that really are important to you. This can also be an indication that another login account has been compromised.
More details here:
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AOL should Automatically Empty SPAM folder after 5 days
Automatically empty spam folder.
When does AOL empty the SPAM folder. 10, 20, 30 days?Product Support (Product Support, AOL) responded Mar 24, 2022
to an idea from John Harding Mar 13, 2022
"Hi. The Spam and Trash folders are automatically emptied after a certain period of time, the oldest will be deleted first."I'm at 859 SPAM emails after 9 days (21 Oct through 30 Oct), I'm averaging 86 SPAM a day. I CANNOT HANDLE IT!
I was emptying the folder myself. why should the burden be on me to empty it?
Another 115 SPAMs on 31 Oct
Hi. Emails in the Spam folder are automatically deleted after 30 days. I'm sorry for the inconvenience this is causing you!
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The (block) sender will not be notified. Is this true?
On page https://mail.aol.com/webmail-std/en-us/suite# for Block List - Block messages from specific senders, is the statement "The sender will not be notified". Is this true? There are a couple, if not the same, SPAM senders that use five (5) characters included in their domain name that gets changed after I enter the latest SPAM address. If they are not notified, how do they know they have to change the 5-character combination to get past being blocked?
Hi there. Senders will not be notified. Spammers are constantly evolving their practices and blocking their email addresses does not help, as they are mostly sending emails from spoofed addresses or they send the same content but from different email addresses, which makes it look like they are coming from the same email address. We do recommend the block feature for people, not spammers.
Marking them as Spam teaches your personal filter to recognize them as Spam. I'm sorry there is no quick fix for this issue!
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harandir@aol.com this person emailed me to tell me my account will be closed. When I clicked on the link it said not a safe site.
harandir@aol.com this person emailed me to tell me my account will be closed. When I clicked on the link it said not a safe site.
That email is not legit. Please report the sender at https://help.aol.com/email-support.
To avoid phishing scams, here's how to identify legitimate AOL communication or websites: https://help.aol.com/articles/identify-legitimate-aol-websites-requests-and-communications
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AOL email deactivation notice from, <mooredrive@minutemanpress.com>
Below is an email message warning I received today purporting to have been sent from AOL; warning that AOL is planning to discontinue my email service and directs me to the following address to fix the problem:
{ https://WWALLERTT.WIXSITE.com/mysite }
WAS THIS MESSAGE SENT FROM AND AUTHORIZED BY AOL?Dear User,
This is to notify you for the final time that we will stop processing incoming emails on your account and email deactivation will take place anytime from June 7th.CLICK HERE TO UPDATE
Please note: Your e-mail will be shutdown if not updated as it will be assumed as…
This is a fraudulent email and was certainly not sent by AOL. Please send it to your spam folder to report it to our system.
For future reference, here is how to identify legitimate AOL communications: https://help.aol.com/articles/identify-legitimate-aol-websites-requests-and-communications
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Matt Reed
Got this threat from AOL member Matt Reed (**@aol.com):
It is very easy to get access to ur device, I give you a tip, u'd better do something about it.
It is unbelievable that u have not ripped your knob off yet.
What did your mother and father teach you, they're probably embarrassed for you?
I've heard somewhere that in order to wean one from hard onanism, his **** is smeared with mustard, what do u reckon, can it help u or it's too late?
Even though we haven't met, but even I'm disgusted by you.
Having gained your contacts…Hi there. Thank you for your feedback! Please report this user here: https://help.aol.com/articles/report-abuse-or-spam-on-aol
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Put a limit on spam emails in the spam folder
All my spam goes to my spam folder, does anyone know how many spam emails this folder will hold? I'm at 400 now? I figure once this spam folder is full, the spam emails will stop.
Hi. The Spam and Trash folders are automatically emptied after a certain period of time, the oldest will be deleted first.
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Invalid E-mail Cannot be Blocked
I constantly get spam from this e-mail address: noreply@offers.com>
Why can't I put this in my block senders list? If they can send it, then I should be able to block it. Now, you are changing my post. At the end of the e-mail address above, there is .com>
Hi there,
The block feature is mostly used for people. For spam, please create a filter or mark it as Spam. Here's how to create filers: https://help.aol.com/articles/aol-mail-mail-settings
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SPAM E MAILSHOW DO I STOP THEM
I am getting fed up with all the spam E mails I am getting. I ticked the box which only allowed E mails to be received if they were in my contact list. Today, I have received loads of unwanted spam mails. What do I do to stop this rubbish?
Hi there. The safety and security of all our users is essential to AOL Mail. To protect your account, most suspected spam messages are automatically filtered, but if you’re still getting overwhelmed with unwanted messages, there are additional options you can customize to protect your privacy. More details here: https://help.aol.com/articles/aol-mail-spam-and-privacy
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I have got this: https://aolnewupgrade.yolasite.com/ fake?
I have got this: https://aolnewupgrade.yolasite.com/
I beleave it's a fake und do nothing
Hi there,
That site is a scam one. For official AOL support pages, please access help.aol.com
Thank you!
AOL Mail team -
By default, both the Trash and Spam folders empty automatically to keep your account tidy. You cannot change the Trash and Spam settings.
Trash deletion frequency – Trash is deleted after 7 days.
Spam deletion frequency – Spam is deleted after 30 days. -
Is this spam? ... Dear AOL Member, Your AOL account information is not up to date. To continue using AOL Account, you must update now.
Is this spam? ...
Dear AOL Member,Your AOL account information is not up to date. To
continue using AOL Account, you must update now.Please click the account update link below to update
your account information.If you choose not to update your account information,
your AOL E-mail account will be discontinued.
Thanks,
AOL-TEAMWe are not associated with the email you have received. If you’re not sure the email is legit, mark it as Spam.
For future reference, here is how to identify legitimate AOL communications: https://help.aol.com/articles/identify-legitimate-aol-websites-requests-and-communications
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Way more spam now - why?
Up until about one week ago I got almost no real spam. I frequently found things I wanted to see in the spam folder, which was moderately annoying. Now I'm getting several actual garbage spam messages a day. You flag most of them, but they never got through at all in the past. What did you change? Please change it back.
The safety and security of all our users is essential to AOL Mail. To protect your account, most suspected spam messages are automatically filtered, but if you’re still getting overwhelmed with unwanted messages, there are additional options you can customize to protect your privacy. More info here: https://help.aol.com/articles/aol-mail-spam-and-privacy
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WHY am I getting these? I get at 3 per day
© AOL Web Portal ****
From Admin Office
Your Web e-mail account Requires Urgent Upgrade to avoid suspension.
Click Here to Upgrade
Best regards,
Web Manager DeskHi there. I’m sorry to hear you’re receiving scam emails! We have an article to show you steps how to protect yourself from these scams: https://help.aol.com/articles/protecting-your-aol-account
If you encounter any issues, you can message us directly on Twitter at @AOLSupportHelp or on Facebook on our AOL Customer Care page. In case you do not have a social media account, please contact us at help.aol.com
Thank you!
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