AOL Mail
This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.
Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.
1428 results found
-
Hello tried the 'new' AOL, at the outset received an email, no option to delete ! advertising, opened 'the thing' still no option to delete!
To send me an email 'advertising a product, with no option to delete , also no option to delete when opened is totally unacceptable, have reverted to the old AOL, looking at Google with more interest due to this situation
Regards **
20 year + AOL subscriber
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
-
Incompatible with Windows 11 email app
After using free aol email as my primary email for more than 25 years your email is no longer workable and NOT compatible with the Windows 11 email app. I have tried all the suggested "fixes". This has been going on for more than a year. My suggestion? Give Microsoft a call and FIX THE PROBLEM!
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
-
Clean your server, oild deleted mail just keeps coming back. Either clean it or do something to correct the problem
Clean your server, oild deleted mail just keeps coming back. Either clean it or do something to correct the problem
Hi there. I'd like to look into this and help! Please send us a message at @AOLSupportHelp on Twitter or on Facebook at our AOL Customer Care page. In case you do not have a social media account, we are available at help.aol.com
Thank you!
AOL Mail team
-
see, why is this coming up NOW after filling in blank ideas box below....functionality of AOL NO LONGER USABLE!!!
Show how to increase font size when sending and receiving e-mail. Out of nowhere...started showing any text addresses, e-mail text, .search ANYTHING in such a SMALL FONTI can't read it....WHY OUT OF THE BLUE!!HOW,and WHY????? Can't even send the 'Improve' box above!!!!!!!!!!!!!!!
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
-
Not receiving mail, but ads are still coming
mail received before 11:00 PM 12/13/2022, nothing after. Including news. But ads are updating fine. Where is my email?
Hi there. I'd like to look into this and help! Please send us a message at @AOLSupportHelp on Twitter or on Facebook at our AOL Customer Care page. In case you do not have a social media account, we are available at help.aol.com
Thank you!
AOL Mail team
-
Lost new emails
What on earth is going on with the deletion of "New emails" without my authorisation? Please stop that - now.
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
-
keep the old screen, format and data on our account. I keep getting about updating before a change but looks like spam? We are old
keep the old screen, format and data on our account. I keep getting something about updating before a change but looks like spam? Is there such thing? I started with you guys from the beginning, we are old!
Hi there. I'm sorry to hear you're facing this issue! I'd like to refer you to our support team to help you, please message us on Twitter at @AOLSupportHelp, on Facebook at AOL Customer Care or go to help.aol.com to see what other support options are available for you. Thank you!
-
BCC in e-mail
My idea is that you go back to the old form of e-mail. I tried to send an e-mail with a BCC. I haven't been able to find out how to do that with the new form. Leave it to a tech company to come up with a "new and improved format" that doesn't work as well as the one it replaced.
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
-
Password change constantly
I have to change my password every three days or so as AOL locks me out. There is absolutely no reason for this and I have called twice and no one can help me. I am going to be forced to stop using this account, which is unfortunate as I really like AOL. Can anyone explain why this keeps happening?
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
-
The emails I read on my cell phone no longer go to Old mail or Trash when I open AOL on my PC. Instead, they all show as Unread in my Inbo,
The emails I read on my cell phone no longer go to Old mail or Trash when I open AOL on my PC. Instead, they all show as Unread in my Inbox and I have to send them manually or delete them again. I guess the new idea is for you to fix this and have it back the way it was around 2 weeks ago. Thank you.
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
-
Sending email
I have tried the "new" AOL. It doesn't allow me to send email. As such it's worthless.
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
-
***is AOL Grifting*** for $$$$
Had all my Verizon / AOL email accounts working good until AOL made some changes ... then they NOT-WORK?
AOL Technical Support for $$$ is a Grift
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
-
Too often on my iPhone, I get an error message and lots of emails just don't load. No such problem on my computer.
Make server work better, so that I don't get error messages that say that my iPhone does not connect to server!
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
-
AOL needs to ensure our sent emails do not land in a Black Hole-Missing emails
we got notification and undelivered mail was in sent box. Why should I type over and over email which AOL deletes/loses? Is this new IT terror and censorship? We only can sent email to AOL approved recipients?. I hear other users have similar issues. Anybody has similar problems and can advise what to do? Fedup with IT terror.
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
-
Hi there. I'm sorry to hear about your experience and I'd like to know more details to be able to help. Please message us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. In case you do not have a social media account, we can be contacted at https://help.aol.com/contact/
Thank you!
AOL Team
-
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
-
Here's a new one! How come many emails don't get delivered either in my inbox or even in spam folder?
don't receive many emails - why?
so what's 'User Voice' and why did I have to allow to whatever this is, in order to post this?Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
-
do not reveal the complete recovery email/phone number when reverifying
These should be partly hidden, and not all visible.
If someone got my password, they will see these and will know what to hack next (secondary emails and contacts).
Other email providers have these partly covered with asterisks and only showing the first and last character.
This is one of the primary reason I dont use AOL frequently (only for non-critical subscription and trials), other than that, ALL SPAMS.Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
-
blocking messages without being asked
I keep finding that there are messages sent to me that I do not receive and have to have them sent to another address. What prompts AOL to decide independently to block some messages without being prompted? AOL is becoming known for that. I often am told not to depend on AOL to get messages sent to me from them because you are not reliable in receiving all mail sent to an AOL account.
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
-
Aol mail won't send
My aol mail says try again later when I try to send it.
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
- Don't see your idea?