AOL Mail


This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!

Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.

Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.

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  1. changes to inbox

    I hate the changes to my inbox. The HUGE highlighted text.

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    Select the first email you want to delete, than press and hold the shift key and scroll down and click on the last email you want to delete. This is how you can delete multiple emails.

  3. Heads Up

    Heads Up
    I get a "Heads Up" notification regarding the language I am using, very annoying. I cannot find where to eliminate this. Checking my settings did not help. I only got a response from your automated service. Clearly it was suggested what i exactly did myself - I checked my settings. Nothing worked! I did not change my settings. Language and country are all the same yet your annoying head up keeps appearing for no reason. No one speaking another language is trying to access my mails.

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  4. I am upset every time i open an email and movie to the next it disappears I just lost a very important email

    I'm very upset I just lost a very important email. Every time I open an email and close it, it disappears. No, where can I find it. Then the help has no option to help..lol Why are people leaving AOL!!!!!

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi there, 


    Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/


    Looking forward to your reply! 


    Thank you, 

    AOL team



  5. Provide better information on how to upgrade yoursystem

    Unable to upgrade have tried several times. When I click on upgrade now i get the 404 error message.

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

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    We have a solution for you, please clear your browser history, cookies and cache, here's how: https://help.aol.com/articles/clear-cookies-cache-history-and-footprints-in-your-browser. 


    Also, make sure that you have the latest version of the browser installed. You can try accessing your account on a different browser. If the issue persists, please contact us at https://help.aol.com/contact/

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    0 comments  ·  Themes and Background  ·  Flag idea as inappropriate…  ·  Admin →

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    When composing a message you can change the font by highlighting and accessing the options above the body of the email.


    You can also set up a customized mail theme by clicking on "Options" > "Mail Themes".

  7. In email what does the FLAG do? Mean? I don't see any explanation on use.

    On mouse over on a flag, open a small window giving an explanation of flag.

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    0 comments  ·  Themes and Background  ·  Flag idea as inappropriate…  ·  Admin →

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  8. The policy of not allowing the use of an old password STINKS!!! {and the policy AUGHT to be changed}

    Sometimes a password change occurs for reasons beyond our control. The policy of not allowing a previous password - or even one similar STINKS and aught to be changed to allow perhaps not the last password, but SOME previous password... I mean how many passwords are we EXPECTED to remember???

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    Responded  ·  0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →

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  9. Put a limit on spam emails in the spam folder

    All my spam goes to my spam folder, does anyone know how many spam emails this folder will hold? I'm at 400 now? I figure once this spam folder is full, the spam emails will stop.

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    0 comments  ·  Spam  ·  Flag idea as inappropriate…  ·  Admin →

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  10. How many days does an e-mail stay in the SPAM folder? Provide answer in HELP.

    Help, does not answer the question of "How many days an e-mail stays in the SPAM folder". Off and on, mail is put in the SPAM folder with no indicator/count. Would help if ones knows how often to check SPAM folder for non-SPAM mail put into the SPAM folder.

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    0 comments  ·  Folders  ·  Flag idea as inappropriate…  ·  Admin →

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    By default, both the Trash and Spam folders empty automatically to keep your account tidy. You cannot change the Trash and Spam settings.


    Trash deletion frequency - Trash is deleted after 7 days.

    Spam deletion frequency - Spam is deleted after 30 days.

  11. STOP SPAMMING YOUR CUSTOMERS

    AOL has settings to allow its users to opt out of marketing, and they clearly are meaningless. I have previously opted out of all marketing, including for NordVPN, but yet I still get the solicitations for that specifically. Furthermore, there is no opt out of all, so when a new category is added it defaults to enabled for marketing.

    This is ******** and you know it. Stop being scum and do the right thing.

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    AOL may send marketing offers by email. You may choose to opt out of receiving all marketing emails or by specific product being promoted by setting the appropriate preference to "OFF". If you set marketing emails to "OFF", you may still receive important information about your AOL features and services or your account by email.

  12. Missing Contacts

    Can you help?? - all my contacts have vanished out of my contacts list!!

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    7 comments  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →

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    If you’ve deleted your contacts or are suddenly missing some, don’t worry! Contacts can be restored to automatic save points in time.
    WARNING: The restore will replace any changes or additions made to your contacts since that time.

    1. Click Contacts from the left panel in AOL Mail.
    2. Click More | Restore.
    3. Select a date to restore your contacts to from the drop-down menu.
    4. Click Restore.

  13. Invalid E-mail Cannot be Blocked

    I constantly get spam from this e-mail address: noreply@offers.com>

    Why can't I put this in my block senders list? If they can send it, then I should be able to block it. Now, you are changing my post. At the end of the e-mail address above, there is .com&gt

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    0 comments  ·  Spam  ·  Flag idea as inappropriate…  ·  Admin →

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  14. Do not post ads for AOL services or products without showing the cost

    AOL loses credibility when it advertises a new service or product and only show the link to a "FREE TRIAL". Be up front with customers and tell us the cost of what you are selling. Then we can decide on a free trial.
    Why should we trust you when you hide the costs?

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  16. Receiving OLD email

    Am suddenly receiving emails from merchants dated 2018, 2019 (it is now 2021) all having to do with payments received or invoices waiting for payment. I have checked with one merchant and they have no record of having sent the email and I am paid in full with them. Since these emails are from various merchants with whom I've done business in the past, it looks like the problem source could be AOL instead of the merchant. Could you please look into this and reply? I do not see any other way on your site to report this issue.

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    9 comments  ·  Receiving  ·  Flag idea as inappropriate…  ·  Admin →

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    Hey,

    Thanks for reaching out. Our engineering team is working on a fix as we speak and the issue should be resolved soon. If you’re still experiencing problems in a few days please let us know so we can investigate further.

    We hope this helps and appreciate your patience!

    Sincerely,
    AOL Product Support

  17. Threatening and obscene posts

    An AOL named **@aol.com, has posted an obscene, threatening email to **@aol.com. It's currently in my old mail box. I assume there is something you can do about ths.

    KM

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  18. DISGUSTING Yahoo Ads/Adchoices needs a way to unsubscribe or block. hairy feet, flabby old wrinkled thighs or erection hardness.

    DISGUSTING Yahoo Ads/Adchoices needs a way to unsubscribe or block. hairy feet, flabby old wrinkled thighs or erection hardness.

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    Your account will be reactivated if you sign in to it within 30 days of closing it, with longer hold periods for accounts registered in Australia, India, or New Zealand (90 days), and Brazil, Hong Kong, or Taiwan (180 days).

    1. Sign in to your account.
    2. Verify your recovery information and you're all set.

  20. Terrible customer service Marvin. I am filing a complaint with the FCC.

    CSR Marvin was terrible. He should not be on the hpones and is useless. He could not answer any questions. Gave me the run around, would not give me a mgr or supervisor. Said I had to pay for technical support. I am filing a formal complaint with the FCC.

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    Thank you for your patience while we reviewed your feedback. 


    We're sorry to hear about your experience. It's certainly our expectation and desire that you receive the highest quality service when working with customer support. We're sad to hear that it sounds like you did not. 


    Rest assured that we've captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future. 


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