This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.
Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.
1108 results found
How can i do away with varification code settings ?
Every time i go into my aol account it wants my password and varification number. i only wnt to put my password in .
To disable two-step verification and sign in with your password, you'll need to follow these steps:
1. Sign in to your Account Security page.
2. Next to "2-Step Verification," click Manage.
3. Click Turn off.
I think it's very inconvenient and a waste of time to put my emails in two different folders old and new.
The old way was new unread emails in a bold print so mixing them with others emails is not a problem. I don't like having to go back and forth between old and new folders.
Hi. You can choose to use the Unified mailbox, by going to Settings>More Settings>Viewing email>Inbox style.
If you're using the Classic AOL version, go to Options>Mail Settings>General>Inbox style>Save Settings.
I was recently hacked, changed my password, now most of my new mail is going into recently deleted
Fix my email please
If you suspect your account may be hacked, knowing the warning signs and what to do if your account has been compromised is important. Hackers may change the settings in your AOL Mail account to disrupt your inbox or get copies of your emails. You can review and secure your account further here: https://help.aol.com/articles/recognize-a-hacked-aol-mail-account
Why does AOL keep buffering ?
My email is stuttering and buffeing with a lag between my key board and on screen .
Apart from being annoying, it is impossible to use without inevitable errors due to lag.
This has happened a number of times since the new format has been introduced - is this a problem of which AOL are aware and trying to rectify ?
Hi there, Most latency issues are due to software being out of date. I would suggest trying another web browser such as Chrome or Firefox.
How do I stop AOL filters???
People in my address book still get in my spam folder. Repeatedly I mark it as NOT SPAM and then it's in the spam next time. I'd rather just make up a rule that would take care of all my spam and not interfere with my good mail. Getting rid of the spam filters would do it.0 comments · Spam · Admin →
Recently you may have noticed an increase in email going to the Spam folder for senders using Office 365 and other Microsoft products. We are in the process of addressing this issue and expect it to improve over the next several days. Please keep marking the mail in the Spam folder as “not spam” or “ham” and that will help to correct the issue. Thanks for your patience.
Don't Add Words/Letters for Me
When I am typing out an email, the computer will occasionally complete the word before I am done typing or will add words that I may type next. I know it is trying to be helpful, but it is totally distracting. Some people may like this feature, but I find it annoying. I am not saying to totally get rid of it. But maybe there can be an off option for those that don't want to use it.
Hi. Please check your browser so it does not have any extensions that autofill your words, such as Grammarly. If you need additional help, you can contact us at help.aol.com
Don't get emails. When I di, they gi into TRASH. It is a mess
Fix ghus new version. It is a mess. Not getting mail. Saying I am not monitored. When I get mail, it goes into TRASH. The developer is making it worse by the minute.
You may want to check your mail filters from the settings menu. If there are no filters set up to send your emails to Trash, please contact us at help.aol.com for further assistance.
Music I receive NOT downloading as it has for years.
I DJ and receive music from various companies. NEVER ever had a problem until the past few days. I think we're dealing with, "IF IT AIN'T BROKE, WHY FIX THE **** THING" which I think you've done with this new version. BUT, one person just sent me 5 or 6 new pieces of music and while one might download the other 5 don't. I finally had to sent them to my google account to get them. This is not good, everyone knows me as firstname.lastname@example.org I really don't want to change.
This sounds like something our Customer Care team can look into, please contact them at help.aol.com.
Entries at the end of the Block is not filtering.
I have gotten SPAM in the Spam Folder after entering the email address.
Re-viewing the Block List I see my entries are (still) last.
I suspect this may be the reason the SPAM got through.
To better understand the use of the Block List my question is -
What is the time frame for the entries in the Block List to be sequenced?0 comments · Spam · Admin →
Hi there. Emails that are caught by the spam filter (going to the Spam folder) are not affected by the filters set. As for the blocking, please keep in mind that most spam is being sent from spoofed email addresses, meaning what you're seeing as the sender might not be a real email address. This is why the best way to manage spam is to mark emails going to your Inbox, as Spam. The spam folder then automatically empties after 30 days.
I do not LIKE the New AOL mil system. I was told that I could return back to Basic AOL Mail if I wished after trying the new system.
No new Idea. Give me what you said I could Have.
We appreciate your feedback about the new AOL Mail version and we would like to know how we can improve it, any feedback about it it's highly appreciated! You can revert to the classic AOL Mail but please keep in mind that this option will not be available for long. To go back to classic AOL Mail, click Settings (top right corner) then click ''Switch to Classic Mail'' (bottom screen).
SPAM Folder time stamp
Did a search for “SPAM Folder time stamp” and did not find an explanation.
Therefore, Is the time stamp for an e-mail in the SPAM folder the time the sender/spammer sent the e-mail, or the time AOL put it in the SPAM folder?0 comments · Folders · Admin →
Hi. The Spam folder automatically empties after 30 days, and the countdown starts from the moment those emails were sent to the Spam folder.
Hi. You should be able to turn off spell check in your browser's settings. In Chrome, please go to Settings then Languages.
On this new version my new mail goes into trash - I do not get my mail in new mail on this new version - I have to find it in trash .
We'd like to hear more about this. Please contact our Customer Care team at help.yahoo.com and send as many details as you have.
paying for high speed internet and mail through verizon and this is a joke for AOL mail speed Sucks
Why is AOL mail so slow? I pay through Verizon for high-speed internet and mail and this is a joke with AOL mail that is slower than the old dial-up. What is the problem?
We would advise performing some browser troubleshooting. Please clear your browser's cache and cookies, make sure it it up to date and no extensions are interfering with your browsing experience. If you continue experiencing these issues, please contact our Customer Care team at help.aol.com.
Where is all my email going? I get all spam and can't find business emails I know are being sent to Me? How can I find my current emails?
Please check your mail settings for blocks or filters that might prevent you from receiving emails from any sender. You can use the following article as a guide: https://help.aol.com/articles/fFix-problems-reading-or-receiving-aol-mail
0 comments · Sending · Admin →
Hi there. To forward an email, open it then click the right facing arrow from the header.
In the old form of AOL, when you wrote an email, it would ask if you wanted to review it or send it. it would lighlight spelling errors, It nolonger does that or have spell check that I can find. I need that feature.0 comments · Sending · Admin →
AOL Mail doesn't have a built-in grammar check feature, but most browsers do. Please check your browser settings.
Sending large files, is 81.5 MB too large?
Tried to send an 81.5 MB picture at least a dozen times throughout today and received a Try Again Later notification every time. Is this beyond Compuserve email's current capabilities?
The total file size is limited to 25MB per email, which includes both incoming and outgoing messages.
My email suddenly changed and I no longer see folders, new, sent, deleted etc unless I click on a tiny icon for each in a side bar.
You have finally made me begin the process of not using AOL mail!!!0 comments · Folders · Admin →
Hi there. You can increase the size of the left side menu, please hover over your mouse on the vertical bar until you see the double headed arrow then drag it to your preferred size.
how do you block a email address?
How do you block an email address?
Hi. To add an email address to your blocked list, click Options (top right corner), select Mail Settings then Block Senders.
- Don't see your idea?