AOL Mail


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Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.

Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.

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  1. Dear Team AOL! I want use information post on AOL.Com as: newspageper, news, image, video,... everything to post my social and a part to a.

    Dear Team AOL! I want use information post on AOL.Com as: newspageper, news, image, video,... everything to post my social and a part to adverts for your AOL.COM.

    My name's**
    My FB:**
    My Skype: **

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  2. Message flag USELESS on the right side.

    The message flag is USELESS on the right side of the subject. My attention is on the left side of the screen. Instead, it should be placed between the message type and sender.

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  5. Stop deleting email from my trash folder.

    I want you to stop deleting my emails from my trash folder. I place them there to get them out of my inbox, but that does not mean I am ready for them to disappear. You took 100's of my inbox emails and disposed of them in my trash folder, and then AOL deleted them. Until I figured out what happened, it was now too late to recover. I pay for this service and should have every right to keep what I want for as long as I want. Would you please remove or allow us to turn off the…

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    By default, both the Trash and Spam folders empty automatically to keep your account tidy. You cannot change the Trash and Spam settings.

    Trash deletion frequency – Trash is deleted after 7 days.
    Spam deletion frequency – Spam is deleted after 30 days.

  6. Unable to access AOL (Verizon) email on two different apps: Postbox and K-9 mail, so it is on YOUR END. Please fix!!

    Can't send OR receive Verizon email for 18 hours in either my PC app (Postbox) or my phone app (K-9) mail. This usually goes away in a few hours, but now I am totally shut out. FIX IT PLEASE!

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    Hi Jacqueline,

    Thanks for reaching out. Please try generating an app password, which can be found at the bottom of the page under “Account Security.” You can navigate there by clicking Options and selecting “Account Info.”

    Please let us know if you experience any issues.

    Sincerely,
    AOL Product Support

  7. mail boxes

    New mail old mail sucks. Want one mailbox back. Flipping back and for is a pain.

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  8. commercial advertisement

    I responded to an ad on AOL regarding a Kinetic Watch. The advertised offer was not what went through the purchase system. The option to VIEW CART was never offered before processing. I immediately emailed them to cancel the purchase. So far there are 12 emails back and forth to cancel the purchase. They sent me a text and I told them to cancel the purchase. They sent me a customer service phone number. I called them to cancel the purchase. They billed my credit card higher than the price advertised. Because the item was advertised on your news feed…

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    Hello, I’m sorry to hear that! We are unable to assist with any product order issues or returns. You would need to contact that company directly for further assistance with a product purchase as AOL is not affiliated with those Ads. Thank you!

  9. Accessing Verizon Email via Gmail Website

    I usually access my Verizon/AOL email via the Gmail website using POP to import email messages. As of 7/29/21, this stopped working. I tried using the new app-specific passwords in AOL email security, but it doesn't work. I get an error message about not being able to leave a copy of the message on the server. I have verified that the "leave message on server" box is unchecked.

    Note that this has been working fine for years, but something changed at AOL in the past week or so.

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    Hi Steve,

    Thanks for reaching out. Please try generating an app password, which can be found at the bottom of the page under “Account Security.” You can navigate there by clicking Options and selecting “Account Info.”

    Please let us know if you experience any issues.

    Sincerely,
    AOL Product Support

  10. Improve Aol Mail help with a search tool to find how to do something

    When selecting the Help tool in AOL Mail, it comes up with 4 selections, none of how to do something. I know there is a way to create a group of emails, but I don't know the steps to do it. If the Help tool included a search of help, it would help users to find what they need to know quicker than sifting through pages before giving up. Please put a "Search" in the Help tool.

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  11. General web-signup activation emails have approx 60% success rate of reaching my mail box

    I cannot be the only person to notice this!!!
    This has been going on for probably 2 years at least now.
    I don't use AOL mail for my mail box and this is THE main reason.

    I'd really rather not use Gmail.
    I've been a die-hard AIM-fan since I created this screen name in 1998. My account is definitely older than a lot of your AOL employees !!! LOL!!!

    As you can see, I have an interest in keeping my screen name alive. Not only that, but it WOULD be really nice if I could depend on this mailbox but…

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    Hi there,

    We really appreciate your loyalty! Thank you for your feedback, we will pass it along our Product team. It is possible some emails coming from poor IP senders to be stopped before coming to your Inbox, in this case only our Postmaster team can investigate it. The sender would need to contact our team at https://postmaster.yahooinc.com/ if their emails are not being received by AOL users.

    Thank you!
    AOL Mail team

  12. privacy preferences

    I keep getting update my privacy preferences to view image or play games. Where do I find this info.

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    Hi there,

    In June 2017, we announced that Yahoo and AOL joined to become a unified digital and mobile media company. It’s an exciting venture that we believe will bring a host of new innovations and digital experiences for our users.

    As part of this collaboration, we’re asking users of Yahoo owned sites and services to agree to the new unified Terms of Service and Privacy Policy, which will help us continue to deliver and build on great digital experiences for you.

    If you have any questions or need additional help, please refer to this link: https://help.aol.com/articles/Update-to-the-Terms-of-Service-and-Privacy-Policy

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    By default, both the Trash and Spam folders empty automatically to keep your account tidy. You cannot change the Trash and Spam settings.

    Trash deletion frequency – Trash is deleted after 7 days.
    Spam deletion frequency – Spam is deleted after 30 days.

  14. Don't like the "Old Mail" and "New Mail" folders. It's better having just one folder and let users delete the ones they don't want.

    Don't like the "Old Mail" and "New Mail" folders. It's better having just one folder and let users delete the ones they don't want.

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    Hi there,

    If you wish to register an AOL account, please go to mail.aol.com then click ‘’Create an account’’. In case you need additional help, you can message us directly on Twitter at @AOLSupportHelp or on Facebook on our AOL Customer Care page. If you do not have a social media account, please contact us at help.aol.com

  16. Editing my privacy settings

    Editing my privacy settings is required to display certain content in new stories on my android mobile.
    When I edit my settings the changes cannot be saved. :-(

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  17. Is this spam? ... Dear AOL Member, Your AOL account information is not up to date. To continue using AOL Account, you must update now.

    Is this spam? ...
    Dear AOL Member,

    Your AOL account information is not up to date. To
    continue using AOL Account, you must update now.

    Please click the account update link below to update
    your account information.

    http://updateaolaccount

    If you choose not to update your account information,

    your AOL E-mail account will be discontinued.

    Thanks,
    AOL-TEAM

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  18. my Verizon emails stopped coming in on 7-12 on Thunderbird an BlueMail on my and android phone. reset pass word and not able recreate accoun

    my Verizon emails stopped coming in on 7-12 on Thunderbird an BlueMail on my and android phone. reset pass word and not able recreate accounts new password not recognized when submitted i Thunderbird and BlueMail

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    Hi John,

    Thanks for reaching out. Please try generating an app password, which can be found at the bottom of the page under “Account Security.” You can navigate there by clicking Options and selecting “Account Info.”

    Please let us know if you experience any issues.

    Sincerely,
    AOL Product Support

  19. Stop deleting emails I "Save as New"

    Stop deleting emails I "Save as New"

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    Hi there,

    Can you switch to unified mailbox, by going to Options (top right corner), select Mail Settings then General>Inbox Style, select ‘’Use Unified Inbox style’’ then click Save settings. Please let us know of the issue persists.

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