AOL Mail


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Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.

Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.

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  1. how do i set search to the google engine

    how do i set search to the google engine?

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    0 comments  ·  Receiving  ·  Flag idea as inappropriate…  ·  Admin →

    To set Google as your default homepage, please navigate to the Settings icon ( upper right-hand corner of your home screen, next to the X to close the browser) → Click “Settings”, then look at the drop down menu next to “Search”.
    Select your preferred search engine from the list and click “Make Default” button.

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    0 comments  ·  Receiving  ·  Flag idea as inappropriate…  ·  Admin →
  3. I keep getting more than a thousand old emails re-sent to my Outlook application by your server. I would like to be able to stop this re-se.

    I keep getting thousands of old emails sent to my Outlook application. I would like to be able to stop that from happening.

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    0 comments  ·  Receiving  ·  Flag idea as inappropriate…  ·  Admin →
  4. Is there a way delete/remove an unused mail folder?

    Is there a way delete/remove an unused mail folder?

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    To delete a folder please go to mail.aol.com, in the left panel under Folders, click the Settings icon Image of the Settings icon in AOL Mail, then click Delete (A pop up may appear if the folder wasn’t empty), after that click OK to confirm deletion of emails.

  5. STOP UPGRADING!!!

    The whole new format is the pits! Why on earth do I want an email I open to spread allllllllll the way across the page so I can't read multiple emails at once? Where the **** (if you are going to set my temper off, deal with it) is the "revert to old version" button?

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    If you’d like to open an email in a new window or as a pop-up, please go to Options-Mail Settings-General-Reading and then check the option you prefer. Then scroll down and save settings.

  6. I get this message: You are no longer logged in. Please log in again.

    this is such a problem there is a glitch in your system as far as the calendar is concerned

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    0 comments  ·  Calendar  ·  Flag idea as inappropriate…  ·  Admin →
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    You can customize many aspects of your mail, including:

    • Preview pane
    • Reading pane
    • Message spacing
    • Message highlighting options
    • Showing or hiding button labels
    • Showing or hiding sender names
    • Showing or hiding column headers

    1. Sign in to AOL Mail.
    2. Under your username click Options | Customize.
    3. Select how you want the list view organized.
    4. Click X in the corner to save your choices.

  8. AOL limits the number of times sessions can be removed

    Trying to remove open sessions and receive this pop-up: "You have exceeded the maximum number of individual sessions you can end at this time. To end all sessions except the current one, click on "Change your password" link above. " Bad. Do not want to change password; simply want to end open sessions from days ago!!!!

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    1 comment  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
  9. STOP "ENHANCING MY EXPERIENCE" *******. Since you became OATH nothing but **** happens. I can't even SAVE AS DRAFT WITHOUT LOSING THE POST

    The title describes it.

    Here it is again for the "GENUINENESS" at OATH:

    STOP "ENHANCING MY EXPERIENCE" ****. Since you became OATH nothing but * happens. I can't even SAVE AS DRAFT WITHOUT LOSING THE POST

    ****, *, ****.

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    4 comments  ·  Compose  ·  Flag idea as inappropriate…  ·  Admin →
  10. when I put email in a folder it still shows in my inbox . Why?

    when I put email in a folder it still shows in my inbox . Why? Can you fix so it is only in the folder and not also in the inbox.

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    0 comments  ·  Folders  ·  Flag idea as inappropriate…  ·  Admin →
  11. When viewing my many emails, I go back to view the remainder and the email list starts all over again; rather than starting at last one view

    When you return to see your emails, take me back to the last one I viewed; NOT the beginning. What a waste of time.

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    0 comments  ·  Folders  ·  Flag idea as inappropriate…  ·  Admin →
  13. used company's computer

    Chevie dealer has my emails because I had to use their computer and I logged out but the next day I went there and had to use the computer again to see my emails and I didn't have to log on. It pop right up so I logged out again but still worry they can see all my emails.

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  14. Educate your techs to current AOL issues

    I was experiencing a problem syncing my AOL with OUtlook. If you google this problem, it seems to be widespread. First tech was great and ALMOST fixed it. Second tech told me it was my problem, that everything on AOL checked out. Luckily Microsoft was able to describe the way to fix the AOL problem and it worked! First tech sent an evaluation, second one did not. probably since I hung up on him when he told me he couldn't help me. Improve your customer service!!

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.

    Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.

  15. Why after deleting each message I go back to inbox? Before it used to go to the next message, not inbox. This is very annoying!

    Why after deleting each message I go back to inbox? Before it used to go to the next message, not inbox. This is very annoying, please go back to the previous configuration or introduce it as an option.

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    0 comments  ·  Navigation  ·  Flag idea as inappropriate…  ·  Admin →

    To enable this option, please go to mail.aol.com, click Options-Mail Settings-General and on Reading click the box at the ‘’In full reading view, display the next message after moving or deleting the current one’’ feature. Then scroll down and save settings.

  16. Bookmarks in Favorites no longer work from AOL page.

    You must navigate to another site or open another tag to accomplish this.

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    0 comments  ·  Navigation  ·  Flag idea as inappropriate…  ·  Admin →
  17. suddenly my emails do not open but just include icons, how can i change this back

    suddenly my emails do not open entirely but just include icons. I did/changed nothing. How can I get my emails to open again?

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    0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
  18. We've noticed some unusual account activity.!

    STOP YOUR We've noticed some unusual account activity THERE IS NO UNUSUAL ACTIVITY. THIS IS THE 3RD TIME WITH THIS ****, SO STOP IT OR I GO TO GMAIL!!!!!!!!!!!!!!

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    Responded  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
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