AOL Mail


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Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.

Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.

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    Responded  ·  Product Support responded

    Thank you for your comment.
    Try switching to the Standard Version of AOL Mail, by following the steps below, and check if the pictures load in the body of the email.

    1. Sign in to AOL Mail.
    2. Under your username click Options.
    3. Click Standard Version.

    In case the problem persists, follow the steps below, to make sure the pictures are not hidden:

    1. Click Option on the top right.
    2. Select Mail Settings.
    3. Uncheck ‘Hide images in mail from unknown senders’
    4. Click Save Settings.

  2. Can't find settings icon to add an email account

    Running Windows 10. Can't find settings icon. Need to add another email account.

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    If you are using AOL web-mail (mail.aol.com) you will need to sign out of an account, from the top right corner of the page, then sign back in using another account. Unfortunately AOL web-mail does not have a switch account feature.

    In case you are using an email client on your Windows 10 (e.g. Windows Mail, Outlook, Thunderbird), please follow the steps from the section titled ‘Instructions for common email apps’ from the article below, in order to add another account.

    https://help.aol.com/articles/how-do-i-use-other-email-applications-to-send-and-receive-my-aol-mail

  3. Take the military time Off! I want standard time. It will not change back.

    Get rid of military time or at least allow me to choose and change back to standard time. I don't want military time.

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  4. Unauthorized users and devices visible at the time of changed password, highlighted copied or transferred data, email, ectd

    When I change my password, it requires me to authorize IOS and Mac, I do not own a mac, I have family members that do and I am getting a divorce, I don't want them into my info. Also, If an item is copied or sent to a file, some type of symbol should pop-up or color change should indicated. When you change your password, every device or IP that has had access should pop up and the only the devices the aol member want to have access to the account should be authorized (check box) This would also let…

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    Once you change the password, you revoke access to any email applications connected to your account. Additionally, if there are any active logged in sessions, you can terminate them by going to the address below (sign in if necessary), and clicking ‘sign out’ next to each one:

    login.aol.com/account/activity

  5. Mail

    I am going on vacation next month and will not have internet access and don't want to come to 5000 (mostly spam) emails....how do I block ALL incoming emails???

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  6. Why can't I update my contact info...been a problem all day

    Trying to change an email address for a contact...since this morning...says server is down,

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    Responded  ·  Product Support responded

    Thank you for reaching out to us.

    We recommend using the ‘Standard’ version of AOL Mail. To switch to it, simply click the ‘Options’ menu located in the top right corner of the screen, then click ‘Standard Version’.

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  9. Do not put notes on what is in my Facebook into my AOL mail!!!!!!

    Do not put notes on what is in my Facebook account into my aol. mail!!!!

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    Responded  ·  Product Support responded

    Please check your Facebook settings and make sure you unsubscribe from receiving updates via email.

  10. allow login to go directly to mail

    Login settings
    How do I login without the AOL front page? I want to go directly to my mail. I'll look at it later if I have time
    Login

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  11. Manage Folders

    I use an e-mail client and I want to choose which folders show up in the side bar. It takes up to much room to have folders I don't use, but I can't get rid of folders like 'Archive' and 'Bulk Mail'.

    GMail has this feature and it is good - your 'Manage Folders' is relatively useless

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    While we do our best to provide the most relevant information and solutions to our members, we can only provide assistance for AOL or one of our other products or services.

    We recommend that you contact the email client support for assistance.

  12. 2-step Verification

    I also did the 2 Step Verification. Sure enough, I had problems getting my emails to synch on 3 devices: my iPhone, my NOOK and my MacBook Pro!

    1 Possible Solution: Please have AOL Programmers include a STATEMENT in the 2 Step Verification directions ----that 2 Step Verification should NOT be used for anyone with more than 1 device, please!

    Innocently, people know about 2 Step Verification for many other applications, browsers, etc ...and they and I believed we were ADDING SAFETY via AOL's 2 Step Verification! We are mainly people with 2-3 devices. TY!

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  13. Cannot seem to change my e-masil settings..your new sert up is confusing & I want to go back to the old but it will not change back.. Says t

    Cannot seem to change my e-mail settings back to the old way.. I try & I get the message there was an error in changing your settings. E-mail is now on a new more complicated version.. Pls change it back to include a folder for "old mail"

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    Responded  ·  Product Support responded

    Try clearing your cookies, cache, and history by following the info here: http://aol.it/1KTJUg6

    After that, click on Options in the upper right corner, go to Mail Settings and check the Use New/Old style and click Save Settings at the bottom of the page.

  14. Not liking the app at all

    I liked the way I received my mail before I had to download aol app do not like

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  15. Everytime I try to make a change in my email contacts or make a change to one, I get "A server error occurred while saving your contact. Ple

    I try to save a contact in emails or change something in a contact and I get "A server error occurred while saving your contact Please try again later." I cannot save. What is going on with AOL?

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    1 comment  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →

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    Responded  ·  Product Support responded

    Hi there, in order to avoid this error message, please do not use dashes (-) in any of the contact information fields. Thank you.

  16. You continue to waste my time by telling me there are spelling errors when I try to send an e-mail...please stop it .

    AOL continues to waste my time telling me of spelling errors whan I try to send e-mail requiring another step by me. My name is correct. You treat it as a spelling error. COI is abbreviation for Certificate of Insurance. ANI is abbreviation of Additional Named Insured. They are not spelling errors .

    STOP IT ! Please

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    Responded  ·  Product Support responded

    Before sending the email, click on review errors, click on the correct words that are highlighted and then click on Ignore this Word.

    Thank you!

  17. 1st or Primary Contact's Email vs 2nd or Seconday Contact's Email

    When I put a the first character of a person's email into the address line I get all the emails the person is associated with. I have gone into the "edit contact" many, many times to put the primary email of my contacts FIRST. I save and usually save several times to be sure but it keeps putting the 1st or primary email of my contact SECOND. Why won't it save!? I do not get an error, it says it was "saved", it just keeps changing it back!

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    0 comments  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →

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    For each contact you can add up to 3 email addresses, using the ScreenName, Email 1 and Email 2 fields. The ScreenName field will always be the primary address, but if the field is left empty the ‘Email 1’ will become the primary email address.

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    Responded  ·  Product Support responded

    You can change your display name by going to Options—>Mail Settings—>Compose—>Display Name section. The print settings are on the same tab, Compose, which is “Rich Text / HTML”.

  19. Contact names in multiple groups

    Why is a contact name limited to only one group?

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