AOL Mail


This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!

Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.

Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.

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  1. how do I email a website you use to have a heart and all you had do do was click on e-mail website and off it went now I can't figure out ho

    how do I email a website you use to have a heart and all you had do do was click on e-mail website and off it went now I can't figure out how to do this

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    0 comments  ·  Sending  ·  Flag idea as inappropriate…  ·  Admin →

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  2. Why are all my AOL emails now going directly to the Recently Deleted mailbox rather than my Inbox? This started yesterday afternoon. How d

    I received a malware(?) email yesterday saying I had a file on OneDrive. Since then this problem is happening. Please fix. Thanks.

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    Responded  ·  1 comment  ·  Spam  ·  Flag idea as inappropriate…  ·  Admin →

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  3. Why aren't the news pictures downloding for me to see????

    no news pics showing on the news feed?????

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    0 comments  ·  Receiving  ·  Flag idea as inappropriate…  ·  Admin →

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    Responded  ·  Product Support responded

    If you are able to sign in and read your mail, however, you’re not receiving new mail, there are a few things you can try to fix the problems.

    Check your filters:

    Sometimes a filter can cause emails to bypass your inbox and be sent to either the trash folder or a different folder. You may need to check any filters you’ve created to make sure your messages are correctly organized.

    For more information please go to: https://help.aol.com/articles/fFix-problems-reading-or-receiving-aol-mail

  5. Need help disabling "Away" notification. Activated it before I went away last week, don't know how to turh it off.

    Need help disabling "Away" notification. Activated it before I went away last week, don't know how to turh it off.

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    Responded  ·  Product Support responded

    Here’s how you can disable Away notification:

    1. Sign in to mail.aol.com

    2. Under your username, click Options | Mail Settings.

    3. Click the “General” tab, if you’re not already on it.

    4. Next to “Mail Away Message,” select No mail away message.

    5. Click Save Settings.

  6. pin aol mail to task bar ?

    tell me how to pin aol to my task bat ? ty

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    Responded  ·  Product Support responded

    To pin AOL Mail to the Taskbar, simply navigate to the site in Internet Explorer, click and hold the icon to the left of the URL in the address bar, and drag it to the Taskbar.

  7. Automatic completion of e-mail address

    Automatic completion of e-mail address from address book when composing a new e-mail. Where is this facility now
    It used to be automatic, now I have to remember the full address every time .

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  9. Distribution lists

    I would like to be able to edit and mange distribution lists on iPad. I can’t see any way to edit a list once it is created.

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    Responded  ·  Product Support responded

    You can manage the distribution lists by going to mail.aol.com from a desktop computer.

  10. Where has my New Folder side bar gone where I can create a new one gone?

    Where has the New Folder side bar gone that lets me name an additional folder?.

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    0 comments  ·  Folders  ·  Flag idea as inappropriate…  ·  Admin →

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    Responded  ·  Product Support responded

    Sounds like you need to resize the panel. Here’s how: hover over the line separating the panels, click on the arrow that appears and drag the arrow so the panel is the size you’d like.

  11. I log out one accoun and log in to other,but it shows me the privious acccount.I clean the cookie and cache but still doesnt work.

    I log out one accoun and log in to other,but it shows me the privious acccount.I clean the cookie and cache but still shows previous account e-mail. It doesn't happened with yahoo or Gmail because they are professionally great. I do not know why AOL trying to stay in the internet business? AOL Program is bad and it is not something new, it has been a while. Sometime they are just lazy, but not last to pop-up millions of add while reading mails. Ha...Ha..Ha.. its a jock.

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    The username and password information on the sign on screen is being managed by your browser. In order to remove the saved password from the Edge browser, please follow these steps:

    1. Open Edge
    2. Click on the Tools button on the top right (gear button) or press Alt+X on your keyboard.
    3. Select “Internet Options” from the drop-down menu.
    4. Click on the “Delete” button below the Browsing History category.
    5. On the window that comes-up, make sure the “Passwords” option is checked.
    6. Click “Delete” at the bottom.
    7. Click “OK” at the bottom of the Internet Properties window.
    8. Go back to the AOL Mail sign on screen, and check if the password field is auto-completed.

  12. I

    When I receive a piece of mail that requires my investigation, or discussion with another person, I'd like to save that email and attach notes to it regarding the resolution of that item. Is this possible?

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  13. Why is my Aol Finance Portfolio being sent to SPAM folder?

    Why is my Aol Finance Portfolio being sent to SPAM folder?

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    0 comments  ·  Spam  ·  Flag idea as inappropriate…  ·  Admin →

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    Please mark these emails as Not Spam and go to Options – Mail Settings – Filter Settings – and remove or edit the filters designed to move specific incoming emails to the Spam folder.

  14. I can hardly read my mail or even the ads !! Why? How can I change it?

    I just want help with getting the print to a size I can read It ! !!!!

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  15. please lock the columns under the main folders so they dont scroll down, only the folders. SUPER appreciated and 'classy'

    PLEASE lock the columns under the main folders so they dont scroll down, only the folders. SUPER appreciated and 'classy'. this would make it so much ezr to organize and sort.. thanks

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  17. I just filled out your survey form. When I tried to make a comment at the end, it said I used the wrong format, but didn't tell right forma

    When I tried to send a comment on your latest survey, it said I had the wrong format, but didn't say what was wrong or what the right format is.

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    Responded  ·  Product Support responded

    I have a couple of suggestions for you to try:

    1. If you see an X in the top of your browser or receive any notification boxes about pop-ups blocked, please choose to allow for this site.
    2. Copy and paste the link in a new tab or browser.
    3. Clear Cache and Cookies (Instructions can be found here: https://help.aol.com/articles/clear-cookies-cache-history-and-footprints-in-your-browser).
    4. If accessing from Mail.aol.com and your Mail Settings option “Disable links in mail from unknown senders” is enabled, please click the link in the email then choose “Enable Links” or “Always allow from this sender.”

    Your feedback is important to us and we look forward to hearing back from you about your experience. If these solutions do not work, please reply back with details about why it did not work so we can further investigate.

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    Responded  ·  Product Support responded

    In order to delete multiple contacts, please go to “Contacts” make sure to select the box which is located before “Name” tab and then delete them.

  19. How to reinstall AOL---We are gettng a Black screen on every search---have to redue every entry several times.

    How to safely reinstall AOL without losing all data received.
    Getting a Black screen on every entry + Black screen on every reply.
    Thank you for your help.

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