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Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.
Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.
1170 results found
Why does AOL keep buffering ?
My email is stuttering and buffeing with a lag between my key board and on screen .
Apart from being annoying, it is impossible to use without inevitable errors due to lag.
This has happened a number of times since the new format has been introduced - is this a problem of which AOL are aware and trying to rectify ?
Hi there, Most latency issues are due to software being out of date. I would suggest trying another web browser such as Chrome or Firefox.
Being forced to leave after 20 years
I have been with AOL for over 20 years. I am going to have to leave because I can't get my email signature to work.
My work is requiring it work and your format will not accept it.
Sad to go!!!!0 comments · Compose · Admin →
Hi, we'd like to hear more about this in order to assist you. Please reach out to us at help.aol.com
Missing sent email
My sent email does not consistently show in my sent folder. If it helps, I currently using an iPhone 11. I do have several emails in my sent folder, but about 1 out of every 3 emails I send does not show up in my sent folder. How can I correct this?
If any of your emails went missing in the past 7 days, you can contact us at help.aol.com and we'll do our best to restore them.
What happened to the option to "block sender" in my mail options?
What happened to the option to "block sender" in my mail options?
The limit for blocked addresses per account is 1000. Once you've reached it, the block option will no longer appear.
mail login loops all browsers
having issues trying to login using 2FA it loops and loops after i type in the 6 digit code from the google authentication app, i have went through every step in the help, by clearing all cookie data i have even deleted all browsing history and it makes no difference, if i hadn't ticked the stay signed in on my main pc i wouldn't be able to access my emails at all, i have tried the steps in the help zone multiple times and still loops back, my password and other recovery data is 100% correct, i needed to log into my emails while i was out and couldnt, this is a major frustration why is this happening?????
having issues trying to login using 2FA it loops and loops after i type in the 6 digit code from the google authentication app, i have went through every step in the help, by clearing all cookie data i have even deleted all browsing history and it makes no difference, if i hadn't ticked the stay signed in on my main pc i wouldn't be able to access my emails at all, i have tried the steps in the help zone multiple times and still loops back, my password and other recovery data is 100% correct, i needed to log…
You may have reached the daily 2FA login limit. Our best suggestion is to wait 24 hours without any login attempts, then try again.
Don't Add Words/Letters for Me
When I am typing out an email, the computer will occasionally complete the word before I am done typing or will add words that I may type next. I know it is trying to be helpful, but it is totally distracting. Some people may like this feature, but I find it annoying. I am not saying to totally get rid of it. But maybe there can be an off option for those that don't want to use it.
Hi. Please check your browser so it does not have any extensions that autofill your words, such as Grammarly. If you need additional help, you can contact us at help.aol.com
Don't get emails. When I di, they gi into TRASH. It is a mess
Fix ghus new version. It is a mess. Not getting mail. Saying I am not monitored. When I get mail, it goes into TRASH. The developer is making it worse by the minute.
You may want to check your mail filters from the settings menu. If there are no filters set up to send your emails to Trash, please contact us at help.aol.com for further assistance.
why do I have to delete the same mail from my phone and computer
Why do I have to delete the same emails from my computer when I have already deleted them from my phone!?
This can happen if you use a third party mail app on your mobile phone and emails are only stored locally. To prevent this, we recommend only accessing your account from the AOL app or mail.aol.com.
I have a separate account from my wife- but you think we are one person- NO- we are not - stop sending her stuff to my account and vice vers
You address my wife in my emails- My wife is not ME- we have separate emails- and separate "names" and passwords. Why are you thinking we are one and the same? It causes problems because emails think we are one person.
We don't redirect a user's emails to a different user's inbox. Make sure you weren't included in the CC/BCC or your wife didn't give out your email address to the sender instead of her own.
One click - Block all selected email addresses
Why does each individual email need to be selected to block it on the desktop app? And in the ridiculous web version, we need to view source, copy the email address, open settings, go to block, and paste each individual email address in the box. How outdated can an email program be??? I move spam emails that go to my inbox and other spam I filtered to a folder and then block each one. We also need a right click report as phishing button, and a report inappropriate email button. The more I reported as spam, the more spam I got. I feel all spam is phishing, especially to share and sell your email address.
Why does each individual email need to be selected to block it on the desktop app? And in the ridiculous web version, we need to view source, copy the email address, open settings, go to block, and paste each individual email address in the box. How outdated can an email program be??? I move spam emails that go to my inbox and other spam I filtered to a folder and then block each one. We also need a right click report as phishing button, and a report inappropriate email button. The more I reported as spam, the more spam I…0 comments · Spam · Admin →
If you select multiple emails, you can block all the senders under the "More" option.
Music I receive NOT downloading as it has for years.
I DJ and receive music from various companies. NEVER ever had a problem until the past few days. I think we're dealing with, "IF IT AIN'T BROKE, WHY FIX THE **** THING" which I think you've done with this new version. BUT, one person just sent me 5 or 6 new pieces of music and while one might download the other 5 don't. I finally had to sent them to my google account to get them. This is not good, everyone knows me as firstname.lastname@example.org I really don't want to change.
This sounds like something our Customer Care team can look into, please contact them at help.aol.com.
AOL should Automatically Empty SPAM folder after 5 days
Automatically empty spam folder.
When does AOL empty the SPAM folder. 10, 20, 30 days?
Product Support (Product Support, AOL) responded Mar 24, 2022
to an idea from John Harding Mar 13, 2022
"Hi. The Spam and Trash folders are automatically emptied after a certain period of time, the oldest will be deleted first."
I'm at 859 SPAM emails after 9 days (21 Oct through 30 Oct), I'm averaging 86 SPAM a day. I CANNOT HANDLE IT!
I was emptying the folder myself. why should the burden be on me to empty it?
Another 115 SPAMs on 31 Oct
Hi. Emails in the Spam folder are automatically deleted after 30 days. I'm sorry for the inconvenience this is causing you!
Entries at the end of the Block is not filtering.
I have gotten SPAM in the Spam Folder after entering the email address.
Re-viewing the Block List I see my entries are (still) last.
I suspect this may be the reason the SPAM got through.
To better understand the use of the Block List my question is -
What is the time frame for the entries in the Block List to be sequenced?0 comments · Spam · Admin →
Hi there. Emails that are caught by the spam filter (going to the Spam folder) are not affected by the filters set. As for the blocking, please keep in mind that most spam is being sent from spoofed email addresses, meaning what you're seeing as the sender might not be a real email address. This is why the best way to manage spam is to mark emails going to your Inbox, as Spam. The spam folder then automatically empties after 30 days.
I do not LIKE the New AOL mil system. I was told that I could return back to Basic AOL Mail if I wished after trying the new system.
No new Idea. Give me what you said I could Have.
We appreciate your feedback about the new AOL Mail version and we would like to know how we can improve it, any feedback about it it's highly appreciated! You can revert to the classic AOL Mail but please keep in mind that this option will not be available for long. To go back to classic AOL Mail, click Settings (top right corner) then click ''Switch to Classic Mail'' (bottom screen).
SPAM Folder time stamp
Did a search for “SPAM Folder time stamp” and did not find an explanation.
Therefore, Is the time stamp for an e-mail in the SPAM folder the time the sender/spammer sent the e-mail, or the time AOL put it in the SPAM folder?0 comments · Folders · Admin →
Hi. The Spam folder automatically empties after 30 days, and the countdown starts from the moment those emails were sent to the Spam folder.
Hi. You should be able to turn off spell check in your browser's settings. In Chrome, please go to Settings then Languages.
On this new version my new mail goes into trash - I do not get my mail in new mail on this new version - I have to find it in trash .
We'd like to hear more about this. Please contact our Customer Care team at help.yahoo.com and send as many details as you have.
paying for high speed internet and mail through verizon and this is a joke for AOL mail speed Sucks
Why is AOL mail so slow? I pay through Verizon for high-speed internet and mail and this is a joke with AOL mail that is slower than the old dial-up. What is the problem?
We would advise performing some browser troubleshooting. Please clear your browser's cache and cookies, make sure it it up to date and no extensions are interfering with your browsing experience. If you continue experiencing these issues, please contact our Customer Care team at help.aol.com.
0 comments · Sending · Admin →
Hi there. To forward an email, open it then click the right facing arrow from the header.
In the old form of AOL, when you wrote an email, it would ask if you wanted to review it or send it. it would lighlight spelling errors, It nolonger does that or have spell check that I can find. I need that feature.0 comments · Sending · Admin →
AOL Mail doesn't have a built-in grammar check feature, but most browsers do. Please check your browser settings.
- Don't see your idea?