AOL Mail


This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!

Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.

Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.

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  1. Outlook/AOL Mail interface Problems

    The interface between AOL Mail and Outlook is a mess! I spent 4 hours with Geek squad trying to resolve it!! Can't do it. All of my saved folders disappeared from my Outlook account yesterday. Also two new folders that I never added appeared. I hope you can resolve this before I need to go to GMail!

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  2. We pay for a service and it is unsatisfactory. The answer to pay to make it better is wrong.

    I pay for the service and it sucks. I will not pay more money to fix it.

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  3. Mail support for Engineers

    I think you need to provide better support for large agencies. I am an engineer with the Nation Archives. Email from our agency is being rejected by AOL/Yahoo. All other outbound email is delivered as expected. I was on the phone with AOL support for over an hour, and was told it's a problem with my mail provider. I wasn't given any details, no logs, nothing! I am forced to advise management that NARA should instruct customers with AOL email addresses to use an alternate email address since we cannot sent to AOL. You're the only ones blocking us, and…

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  5. I don't have a trash folder?

    I don't have a trash folder?

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    We have a solution for you, please clear your browser history, cookies and cache here’s how: https://help.aol.com/articles/clear-cookies-cache-history-and-footprints-in-your-browser.

    Can you please verify if you have a Recently Deleted folder?

    Also, please make sure you click the Expand/Collapse icon so you can see your folders.

    If the issue still persists, please contact one of our Mail Support team agents for further assistance at aolmailquestions@aol.com with additional details on how you are accessing your account and the troubleshooting steps you took so far.

  6. notes on AOL disappeared from my iphone - Apple can't help and can't email AOL

    This is more of a complaint in that I cannot make contact with AOL for support. All my notes stored on AOL on my iPhone have disappeared and Apple say the problem is with AOL. My icloud notes are still there. Why can AOL no longer help customers?

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  7. Censorship of mail

    I'm taking screenshots of my composed mail because 3 times you have altered the RNC address. if this continues I will advise the RNC

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  8. What the **** is up with this email

    All spam going to my inbox

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  9. How can I lower my OL BILL?

    HOW CAN I LOWER MY AOL BILL I ONLY USE IT FOR EMAILS

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    Follow the steps below to learn how to change your AOL membership by going to myaccount.aol.com.
    1. Click My Services | Subscriptions to access your account information.

    2. Click Manage next to your subscription.

    3. Click Change Plan and select the option that best suits your needs.

    If you have additional questions, call the AOL Billing Team at 1-800-827-6364 Monday – Friday (8 AM to 1 AM ET,) and Saturday (8 AM and 10 PM ET.)

  10. Why is my old mail keep getting dumped, this is the third time this has happened, how can we correct this issue so it doesn't keep happening

    Why is my old mail keep getting dumped, this is the third time this has happened, how can we correct this issue so it doesn't keep happening

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  12. how to create a template email

    how to create a template email

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  13. Date joined

    I am trying to find how long i've been a AOL MEMBER. Where is that info located?

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    We don’t handle account-related information, please call our Customer Service Team at 1-800-827-6364 and they will be happy to assist you. They are open from 8 AM to 1 AM ET, Monday through Friday and from 8 AM to 10 PM ET on Saturday and Sunday.

  14. Please advise why emails from below are being blocked

    -----Original Message-----
    From: Mail Delivery System <*******@..>
    Sent: Friday, 12 October 2018 8:10 PM
    To: *
    ***@..*
    Subject: Mail Delivery Failure: Cheer shoes have arrived

    This message was created automatically by the mail system (ecelerity).

    A message that you sent could not be delivered to one or more of its
    recipients. This is a permanent error. The following address(es) failed:

    *************@aol.com (while not connected): 554 5.4.7 [internal]
    exceeded max time without delivery

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  15. The whole new format sucks.

    My mailbox is all messed up and SUPPORT isn't giving me any actual help. I'm assuming this is a bullying tactic to make me upgrade.

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  16. Where did the Bulk Mail folder come from?

    Spam is being placed in a Bulk Mail folder on my PC (Outlook 2010) instead of the Spam folder. It is not being deleted automatically. Where did the Bulk Mail folder come from and why can't I delete it?

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    Please contact our AOL Customer Support team at 1-800-827-6364 Monday – Friday (8 AM – 1 AM ET,) and Saturday  (8 AM – 10 PM ET.)

  18. I keep hearing I have a new email but there is nothing new in the in box

    Why am I hearing I have new emails when there is nothing new in the inbox? thanks

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  19. You lost my contacts

    You lost my contacts. If not fixed I will move my platform to Gmail. Been with aol since mid 1990s

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  20. No place to enter feedback

    The instructions for this section says Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.But going to the help site, there is no way to do anything except search. I tried all the contact options in the lower left but everything just takes me back to the search. I wanted to complain about mail completely reloading while I was trying to reply to a email. All my email windows were closed and what I was working on was not saved as a draft.

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