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AOL Mail


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Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.

Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.

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55 results found

  1. i like the old format better because it is easier to manipulate

    i like the old format better because it is easier to manipulate

    1st ranked

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  2. Identify phishing/scams separately from spam

    Spam vs Phishing/Scams
    It is often pretty easy for savvy users to tell that an item in the Inbox or Spam folder is phishing. However, we know there are many users who are more at risk of being scammed.
    When deleting spam, we should be able to indicate whether an item being deleted is just spam or if it is a phishing or other security issue. Then, the AOL security team can work more quickly to prevent many of these emails from going to all your subscribers.

    2nd ranked

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    Gathering Feedback  ·  5 comments  ·  Spam  ·  Admin →
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  3. Screen adds that are offensive!

    I would like not to see any Planned Parenthood adds on the right side of my home screen. I am in total opposition to what that organization stands for (which is essentially death to the unborn framed as a women right or heath issue). How can these not show up on my screen?

    3rd ranked

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  4. go back to the old screens

    spell check is missing, and I deplore the split screen

    4th ranked

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    1 comment  ·  Admin →
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  5. Your feedback format is too difficult to use

    Simplify the feedback input format.

    6th ranked

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  6. Who forgot to include Spellcheck in the updated version

    I was told by AOL help to use my browser instead. There is no way to do that. You can't link your browser to your email.

    The only way to send email copy with no spelling errors is to write them in Word, or AOL Mail and then copy them into Word to spellcheck, then paste back into the email text.

    Guys honestly I think you stuffed up and whoever developed the software did not include this facility. It's a glaring omission.

    People send business mails in which spelling errors are not acceptabel. Poorly sighted people can't always see errors.…

    5th ranked

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    0 comments  ·  Sending  ·  Admin →
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  7. I do not find the new AOL Mail user friendly - - at all

    I have been using the new AOL Mail for a while now, and I still hate it. Please return to the older format. It was more user intuitive and you could find things!! I am not happy. As one of the first users of AOL mail I won't be changing any time soon - - - but it's tempting!

    6th ranked

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  8. Email Screen - Lines Are Too Close Together - Too Busy

    The lines of information for each email are too close together. The screen is too busy and not user friendly. The old version was much easier on the eyes.

    9th ranked

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    1 comment  ·  Admin →
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  9. Ad editing abilities.

    Being able to edit a message would make it easier than having to delete lines & rewrite the message.

    8th ranked

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  10. Thank you for changing back!!!

    Thank you for listening and switching me back to the previous platform. Life just got a bit easier again. Just please do that one again.

    11th ranked

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    1 comment  ·  Admin →
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  11. Don't delete mail wo asking.

    Viewing 1 mail and suddenly goes to next mail. Lost large draft. Don't erase wo asking first please.

    12th ranked

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  12. Block all senders except contacts

    Idea is to fix Block all senders except contacts function so it works. I am still receiving unwanted mail messages.
    The statement reads "You will not receive messages from senders who are not in your contact list. The sender will not be notified. If you are expecting messages from a specific sender, be sure to add their email address to Contacts."
    Are spammers not senders? Is spam not messages? These senders are not in my contact list, but I still receive their messages. The statement is misleading and AOL is not honoring this statement.

    9th ranked

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  13. unsend

    Unsend or recall mail option.
    Also need a block option
    Also need a close popup option

    thank you

    13th ranked

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  14. QUICK MAIL FILTER OPTION GONE? WHY?

    WHY IN THE WORLD DID YOU REMOVE THE OPTION TO RIGHT-CLICK AND FIND ALL MAIL FROM THAT SENDER? THIS IS JUST PLAIN BAD PROGRAMMING!! YOU REMOVED A QUICK COUPLE CLICK OPTION TO BE A HUGE WAIST OF TIME TO SOME ADVANCED SEARCH FILTER PANEL??? REALLY?? I USED THAT ALL THE TIME TO QUICKLY CLEAN UP MAIL. ITS OBVIOUS THE PROGRAMMERS DONT USE AOL MAIL. IM SO IRRITATED AND FRUSTATED WITH THIS CHANGE! TERRIBLE!
    PLEASE PUT IT BACK!

    18th ranked

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  15. attachments

    It appears to me that there has been a deafening silence from AOL regarding the problem of attachments being automatically saved rather than being given the option to open or save.
    As has been said by others, when the item is saved to the computer we are not given the choice as to where the attachment is saved and it becomes extremely time consuming attempting to find said attachment.
    AOL please sort this out.

    13th ranked

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  16. Favorites

    AOL Mail Favorites is not yet on the new version. Please have the option available there as well as quickly as possible.

    15th ranked

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  17. Ability to Rearrange Mail Columns in Order Desired

    I would like to be able to arrange the columns in the order that best suits me, like I could in the old version of AOL.

    15th ranked

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  18. Keep as New

    When you reply to an email, the original email closes and goes into Old Mail folder. Then, you have to go to Old Mail and mark that email Keep as New. If you click on Keep as New before you reply, then the original email stays in New Mail after you reply. It would be friendlier if AOL Mail returned to the original email after you complete and send the reply so that you can hit Keep as New.

    15th ranked

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  19. Right-Click, Search for From/To missing?

    What happened to this quick feature? Right-Click Search for From/To missing? Why on earth would you remove this?

    19th ranked

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  20. Option to File Emails to a Thumb Drive

    Emails can now be saved to either AOL or a PC but would like to see a third option to a Thumb Drive.

    19th ranked

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