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Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.

Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.

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1110 results found

  1. do a better job at filtering spam

    Lately I am gettong lots of spam that is not going directly tomthe spam folder? Why is this happening

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    366 comments  ·  Spam  ·  Admin →
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    Hi. We're sorry to hear you're receiving spam emails! We have some solutions for you, please refer to this article to learn how to best manage unwanted emails:  https://help.aol.com/articles/aol-mail-spam-and-privacy


    We also added additional security features for AOL Mail:

    https://help.aol.com/articles/additional-security-features-in-aol-mail


    If you need assistance, you can reach out to us at https://help.aol.com/contact/ 


    Thank you!

    AOL Mail team

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    56 comments  ·  Spam  ·  Admin →
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    While most spam should be caught by our Spam filters, occasionally some can slip through. If that does happen it's very important to mark the email as Spam. It lets our system learn that messages from a specific place are not good and helps us make AOL Mail even better at recognizing future spam emails. Thank you for your patience and understanding!

  3. Hi. Any clue why AOL passwords for third-party apps in Germany are no longer generated, but commented with a no-function message Quote: "Die

    Hi. Any clue why secure AOL passwords for using third-party apps in Germany are no longer generated, but commented with a no-function message? Quote: "Diese Funktion ist derzeit leider nicht verfügbar!"
    Thx

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    11 comments  ·  Settings  ·  Admin →
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    Due to some recent changes designed to improve the safety of our platforms and member privacy, we’ve made the process to create App Specific Passwords more secure. This can result in some difficulty when trying to set up an ASP from a new device.


    Please ensure that you try creating an app password without using an Incognito browser and use a browser where you have signed into that account in the past, for at least a couple of days. If this is not successful, there may not be a workaround; as we don't know if or when this feature will be available, we encourage you to use Webmail or the AOL Mail app to access your email.

  4. fix outlook mail settings for verizon.net accounts

    why suddenly in Outlook are my verizon.net settings getting changed to yahoo settings? And can't generate app password on aol site.

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    16 comments  ·  Settings  ·  Admin →
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    We're very sorry app passwords are unavailable for AOL Mail accounts. While we upgrade our services, the feature has been temporarily removed. We don't have an ETA on when this will return but we encourage you to check back in the future for updates on the restoration of this feature. Rest assured, you can still access your mail from the AOL app or via a web browser. We apologize for any inconvenience this may cause you.

  5. Accidentally

    Dear Sir
    I was accidentally deletel one of my important email, at about 5 min ago (Singapore times5:25pm, how can i recall back???

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    5 comments  ·  Receiving  ·  Admin →
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  6. filters not working

    filters not working

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    2 comments  ·  Settings  ·  Admin →
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    Hi there, 


    I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.


    Thank you, 

    AOL team

  7. AOL Support - Does not exist by email (and the reason will surprise/frustrate you!)

    Are you running a company or a village fete?

    "AOL email support is unavailable due to covid 19"!!

    So, contacted AOL support to resolve your issue of not being able to sync emails (Generate App password) which is a long standing issue and affecting a lot of users and this was the response.

    EVERY other company on the planet has found a way of working withing the challenges of Covid.
    MAJORITY of companies would offer similar support with staff working from home, which would not be a challenge in order to offer email support as this lends itself to remote…

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    We're very sorry app passwords are unavailable for your account. We don't have an exact ETA on when this will return, but we encourage you to check back in the near future. Rest assured, you can still access your mail from the AOL Mail app or via a web browser. We apologize for any inconvenience this may cause you.

  8. question, Where is spell check?

    where is spell check, found attached icon now need spelling assistance.

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  9. We're glad you're here

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    Hi there. As we all know, technology is continuing to change and improve. While the connection you have been using may still work and was once the best, a better, more secure option is available. Basic auth is an older authentication method. A more secure authentication method called OAuth2 is now available. To ensure your account remains secure, we are requiring all applications to support OAuth2.

    We recommend using the AOL Mail website and AOL email app so we can ensure you’re always using the most secure sign-in technology when accessing your email.

    If you prefer to continue accessing your AOL email on your current third-party email application, including the default email application on your mobile phone, please see details below on how to ensure it’s syncing with the latest secure sign-in method: https://help.aol.com/articles/allow-apps-that-use-less-secure-sign-in

    Thank you!

  10. My email has been hacked, what can I do.

    My email has been hacked and the hacker is asking for money from the people he's contacted. I've changed my password what else can I do.

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  11. We're glad you're here

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    5 comments  ·  Contacts  ·  Admin →
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    Hi there. I'd like to look into this and help! Please send us a message at @AOLSupportHelp on Twitter or on Facebook at our AOL Customer Care page. In case you do not have a social media account, we are available at help.aol.com 


    Thank you!

    AOL Mail team

  12. Don't ask my alternate email and phone every time I try to sign in. I have already answered these questions. I can understand periodic refre

    Please do not ask alternate email and phone when ever I sign on. They have already been answered. The questions do not have to be asked every time you log in.

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    Hi. If there's something unusual about your sign in or recent activity, we'll ask you to go through another verification step after you've entered the correct password. This helps protect your account from unauthorized access. You may be prompted to get a verification code on your AOL app, recovery phone number, or recovery email address for any of the following reasons:


    AOL notices suspicious account activity.

    You're using an unfamiliar browser or device.

    You're traveling away from your usual location.

    You sign in while using a VPN or a proxy server.

    You've logged in with a private or incognito window.

    There are many attempts to sign in with incorrect passwords.

    The "First time signing in from this device" message appears.

    You've cleared your browser history or data cache including cookies.

  13. how do stop getting all these ads they double up

    stop getting all these ads they are double and triple same ads

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  14. How do I group delete all my inbox emails at once?

    I want to group delete all my inbox e-mails at once. How can I accomplish this?

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    Hi. You should be able to select all your Inbox emails and delete them at once, when you click the box above the emails (near From column). If you have a rather large number of emails (more than 10,000), it might not select all your Inbox emails. If you need additional help, you can contact us at help.aol.com 

  15. What is the function of the Block List?

    Does putting email addresses in the Block List keep email from being delivered to one's account?
    I see email in the Spam Folder that is in my Block List.

    This page explains the action to do if email is in ones inbox folder,
    but does not address Spam delivered to the Spam Folder.
    https://help.aol.com/articles/aol-mail-spam-and-privacy

    Does entries in the Block List include non-delivery to all folders?

    The less entries in the SPAM Folder the easier to find valid email incorrectly delivered to the Spam folder.

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    0 comments  ·  Spam  ·  Admin →
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    The block feature is best used for people, not spam, since spammers can use spoofed accounts. Meaning what you see might not be the actual sender address. The more often you mark these emails as Spam, the more you train your personal mail filter to recognize them as unwanted. I'm sorry there is no quick fix for this issue!

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    3 comments  ·  Spam  ·  Admin →
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    Recently you may have noticed an increase in email going to the Spam folder for senders using Office 365 and other Microsoft products. We are in the process of addressing this issue and expect it to improve over the next several days. Please keep marking the mail in the Spam folder as “not spam” or “ham” and that will help to correct the issue. Thanks for your patience.

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    1 comment  ·  Admin →
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  18. See my post

    Sick & tired of you tube pop ups and other annoying advertisements you are attaching to my email account !!! Especially you tube

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    Click the X on ads in the right column to temporarily remove that specific ad and provide feedback. If you opt out of a certain advertiser, a new ad will appear next time you refresh your page.

  19. add back the calendar

    where is the calendar in new mail format????

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    1 comment  ·  Calendar  ·  Admin →
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  20. Password Reset

    I find it appalling that when trying to retrieve my password online I have no options to enter in recovery information so I can do it myself, but when calling your customer service line they have recovery information to verify my ID and are unwilling to reset my password unless I pay for a subscription for customer care. This is absolute black mail! I will be using Gmail moving forward--sad since I've had my emails for 23 years now-- AOL are you so obsolete they only way you make money is to charge for tech support?!!

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    0 comments  ·  Settings  ·  Admin →
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    Hi. We'd love to offer free phone support to everyone, however, free phone support is an expensive service to maintain for a free service. Most free email providers do not have any option for phone support. We care about our users, and wanted to be able to have phone support for those who want the live agent experience, and have worked hard to put together a plan that has value for everyone in order to achieve that.


    You can always recover your account online for free as long as you have access to your account recovery information (mobile phone number/recovery email address). Our phone support team is there to verify that you are the rightful owner of the account by other means of verification, I'm sorry for the inconvenience this might have caused you!



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