AOL Mail
This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.
Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.
85 results found
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I can’t find my ‘outbox” Tried to send several e-mails to my husband, in the other room. They have disappeared into the ether. ???
My attempt to send articles to someone else, failed…I can’t seem to e-mail things like pages from the VA website? My idea is for you to fix that.
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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Unable to deliver message returned without a clue which message was sent
Got an undelivered email, see below, without the sending Subject or the imbedded images. How is one to know which sent email was not delivered?
AOL ->
Sorry, we were unable to deliver your message to the following address.
<I removed who the e-mail was for - due to privacy concern>:
Unable to deliver message after multiple retries, giving up.Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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In order to better enforce anti-spam policies, AOL does not disclose the number of recipients or emails that can be sent at one time.
If you've received a notification that a limit has been met, you'll need to wait a set amount of time before you can send more emails. Most sending limit notifications inform you of how long you'll have to wait.
If you're planning to regularly send bulk email, consider looking into alternate solution.
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Emails sent from my AOL to Gmail are bounced with various excuses such as Spam, address does not exist while it's mine, and spelling
I've made this complaint and have never heard from anyone at AOL. I have a Verizon address which probably is the problem since Verizon in California sold their email to AOL but we were allowed to keep the address. I was requested to check with my Verizon account which I haven't had for at least 10 years. Where do I go from here?
Hi there. I'd like to look into this and help! Please send us a message at @AOLSupportHelp on Twitter or on Facebook at our AOL Customer Care page. In case you do not have a social media account, we are available at help.aol.com
Thank you!
AOL Mail team
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BCC in e-mail
My idea is that you go back to the old form of e-mail. I tried to send an e-mail with a BCC. I haven't been able to find out how to do that with the new form. Leave it to a tech company to come up with a "new and improved format" that doesn't work as well as the one it replaced.
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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aol send mail on iphone Safari web to field provides no comma.
When forwarding a message using the web aol mail on Safari on my iPhone XR, between addresses, AOL seems to normally want a comma, but the keyboard lacks a comma. I saved it in drafts, and when I got home on the desktop Chrome browser, it seemed to have a semicolon between. No idea why two periods and no comma on the keyboard!
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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Aol mail won't send
My aol mail says try again later when I try to send it.
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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Stop refusing to send my emails to legit addresses.
Stop refusing to send my emails to legit addresses, when they are not hate or some other speech. Just a testimony to an online church.
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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I'd like to be able to "Move" more than one email at a time from the "Sent" folder to an appropriate folder. I used to be able to do this.
I used to be able to do this simply by clicking on the emails to be moved but now they can only be moved if they are open. Now, I open each one and move it into somewhere like "Old emails", then move the next one. When the ones to be moved have been transferred, I'm able to open the "Old emails folder" click on each one and move en mass. Why doesn't the Sent folder have this option anymore?
I logged a call with AOL Help but was referred to "all the many solution pages available"...????? They had no…
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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Why can't I send mail to "cox.net" addresses?
I can't send email to any of my contacts who have a "cox.net" email address. I get this message from "mailer-daemon@aol.com" Failure notice, "We were unable to deliver your message to the following address: ***@cox.net."
I am able to send to those addresses using another mail service so the problem seems to be aol. PLEASE FIX. Is AOL at war with COX?Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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Email send is refused (4 recipients, 2 small attachments) ? can't see why that's doing that?
Email send is refused (4 recipients, 2 small attachments)
? can't see why that's doing that?Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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Admin Service precedes backets. FIX IT NOW!
What is Admin Service doing in front of the <recipient e-mail >. FIX IT NOW. Folks think we are sending spam and will not open our e-mail. We have a business. We are losing money. We will sue if not fixed today!
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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cannot send email to addresses that end with @aol.com
why can't I send mail to addresses that end with aol.com but can send to everyone else
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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very upset with mail forwarding, chose contact names and then found out when looking at my sent mail that 2 copies were sent to each select
chose contacts to forward a new mail received by me today and couldn't see the list of who I was forwarding it to and then after "forwarding" I ck'd sent new mail and 2 copies were sent to each! I never chose that nor saw such a mail option! How did happen and where in settings can this be corrected.
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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Re-Instate Spam Settings in mail settings
Re-Instate Spam Settings in mail settings
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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EMAILS SENT ARE MUCH WIDER THAN THE SCREEN FOR THE RECEIVER
My emails look normal but complaints from the receiver is that the email
they receive from me is so wide that they have to move the screen back and forth to read it. I can't find any solution on the web for this frustrating problem.Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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email sending account is not me
When I compose an email, I get three options for who the sender (i.e. From) is:
@outlook.com--- is not me
*p@aol.com is me
*@aim.com------------------ is not me
How do I get rid of the two emails that are not me?Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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Writing new Emails function missing
I cannot find the option to write new emails in the AOL-Menu. Please provide information asap. Rgds, Frank
Hi Frank,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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sending a code to reset my password is a little goofy since I cannot get into my account because I forgot my password
sending a password code to my account is a little goofy since the reason I am trying to reset a forgotten password prevents me from signing into my account because I forgot the password. How am I going to go into my account to get the code that AOL sent me to reset my password if the reason I need a password is so I can get into my account. Makes no sense to me and should make no sense to AOL.
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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Emails sent are coming back to me.
My emails to a specific address are being sent to me rather than his address. The format looks correct. As far as I know, this is the only address on my contact list that this is happening to. This started on after May 8th when my emails were hacked. I cannot figure a way to fix this.
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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