AOL Mail


This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!

Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.

Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.

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  1. Manage Folders

    I use an e-mail client and I want to choose which folders show up in the side bar. It takes up to much room to have folders I don't use, but I can't get rid of folders like 'Archive' and 'Bulk Mail'.

    GMail has this feature and it is good - your 'Manage Folders' is relatively useless

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    0 comments  ·  Folders  ·  Flag idea as inappropriate…  ·  Admin →

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    While we do our best to provide the most relevant information and solutions to our members, we can only provide assistance for AOL or one of our other products or services.

    We recommend that you contact the email client support for assistance.

  2. the Oath and other sites

    "I ACCEPT" is bs. I have accepted and accepted and accepted. still pops up. Knock it off!

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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

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    It sounds like you’ve accepted our updates already. The best way to check to is to log in from a desktop computer to http://mail.aol.com. If you receive a pop-up message asking you to review and accept, that means you haven’t accepted yet. If you are taken to your inbox directly, then you likely already accepted and are good to go.

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  4. I just filled out your survey form. When I tried to make a comment at the end, it said I used the wrong format, but didn't tell right forma

    When I tried to send a comment on your latest survey, it said I had the wrong format, but didn't say what was wrong or what the right format is.

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    0 comments  ·  Compose  ·  Flag idea as inappropriate…  ·  Admin →

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    Responded  ·  Product Support responded

    I have a couple of suggestions for you to try:

    1. If you see an X in the top of your browser or receive any notification boxes about pop-ups blocked, please choose to allow for this site.
    2. Copy and paste the link in a new tab or browser.
    3. Clear Cache and Cookies (Instructions can be found here: https://help.aol.com/articles/clear-cookies-cache-history-and-footprints-in-your-browser).
    4. If accessing from Mail.aol.com and your Mail Settings option “Disable links in mail from unknown senders” is enabled, please click the link in the email then choose “Enable Links” or “Always allow from this sender.”

    Your feedback is important to us and we look forward to hearing back from you about your experience. If these solutions do not work, please reply back with details about why it did not work so we can further investigate.

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    Responded  ·  Product Support responded

    In order to delete multiple contacts, please go to “Contacts” make sure to select the box which is located before “Name” tab and then delete them.

  6. How to reinstall AOL---We are gettng a Black screen on every search---have to redue every entry several times.

    How to safely reinstall AOL without losing all data received.
    Getting a Black screen on every entry + Black screen on every reply.
    Thank you for your help.

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  7. why do we have to sign in every time we want to check our emails, please fix this

    I want to stay signed in on my emails, i check them several time per day
    i do not want to sign in each time. please fix this issue tx

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    182 comments  ·  Flag idea as inappropriate…  ·  Admin →

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  9. Why cant

    Why all of a sudden I am unable to save an email into my folders by pressing "More Actions?"

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    0 comments  ·  Folders  ·  Flag idea as inappropriate…  ·  Admin →

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  10. Please tell me how do I now if an email is really from OATH or is phishing

    How do I now if an email is really from OATH of is spam/ Fraudulent

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    30 comments  ·  Flag idea as inappropriate…  ·  Admin →

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  11. Encryped Site

    Why is you website not encrypted????

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    7 comments  ·  Flag idea as inappropriate…  ·  Admin →

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    Responded  ·  Product Support responded

    The site information icon (the green lock in the address box) changes when opening emails containing embedded images (mostly newsletters) which are transmitted in the HTTP protocol. Since the AOL Mail page is using the Hyper Text Transfer Protocol Secure protocol (HTTPS), loading an HTTP image in an HTTPS session does not compromise security. All authentication cookies and data is passed over HTTPS so rest assured you’re safe with us!

  12. am not able to open file folders

    I am not able to open file folders, says working

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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

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  13. Why

    Why do you think I'm in the UK? I live in Los Angeles

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    10 comments  ·  Flag idea as inappropriate…  ·  Admin →

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    Responded  ·  Product Support responded

    When you see incorrect local information (such as the news or weather for a different location) on your Welcome Screen, you may want to verify your location is correct. This can be done by making sure your correct City, State is in the top left of your Welcome Screen.

    If it is not, please click “Update Your Location” under Local News and Weather, enter your Zip Code and press Save.

    If this does not work, please clear your cache, cookies, and history.
    Here is an article for instructions: http://aol.it/1KTJUg6
    Then try adding in your Zip Code again.

  14. Why has my aol email downgraded since 2 days? Can you fix my aol email as it was before?

    Make my email version back as it was or make it a better version as I am now using a very old rubbish version of aol email. Why have you messed up aol again.

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    101 comments  ·  Flag idea as inappropriate…  ·  Admin →

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    Responded  ·  Product Support responded

    We recommend using the ‘Standard’ version of AOL Mail. To switch to it, simply click the ‘Options’ menu located in the top right corner of the screen, then click ‘Standard Version’.

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  16. Feedback loop-where is it on AOL?

    What happened to the Feedback page where a user could send a message to AOL?

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  17. Whys is all my e-mail from *******@****** goingto spam instead of inbox?

    Why is all my e-mail form *****@******* going to spam intead of my inbox/

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    367 comments  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello.  By marking messages as Spam or Not Spam you are customizing your personal Spam filter to learn what is spam and what is not. Emails will be tagged as a spam depending on the behavior it was sent or on the spam controls of the recipient. If there are links, images or phrases that AOL Mail service deemed as a spam based on the complaints of other members, it will automatically go to spam folder.   If the mail was sent as a mass mail, it will automatically go to the spam folder as well.   Also, please make sure this email address is added to your Contacts list. If the issue persists, please contact us at help.aol.com  Thank you,  AOL Mail team

  18. How to get my name and email address to always show at the bottom of emails I send

    My name and email used to automatically appear below all emails I sent. They have now disappeared. I would like to know how to get this facility back. There is nothing in settings.

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    38 comments  ·  Sending  ·  Flag idea as inappropriate…  ·  Admin →

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    To create and set a signature in AOL Mail, please go to mail.aol.com from a PC or laptop then follow these steps:

    1. Under your username, click Options | Mail Settings.

    2. Click the “Compose” tab.

    3. Next to “Rich Text/HTML,” select Use signature.

    4. Enter your signature info.

    5. Click Save Settings.

  19. language

    i have been using AOL in Japan for years (I travel back and forth) and just a few days ago, for the first time ever, my welcome screen began appearing in Japanese rather than English. This is ridiculous. AOL tech help was useless in resolving this. This should NEVER happen. Once my account is set it should remain in that language. I travel all over and AOL is useless to me if I do not get my news and welcome screen in the language of my preference EVERY TIME.

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    56 comments  ·  Flag idea as inappropriate…  ·  Admin →

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    Please note that when traveling abroad, the aol.com website may be redirected to a regional website specific to your location. This is due to geo-blocks based on your location. The Geo-blocks will force the browser to always load the website based on your location (such as AOL, Google, just to name a few) instead of the international website.

    Unfortunately, no changes will have any effect in this situation, as the redirect will always be forced, prior to the loading of the website you are intending to navigate to. This is a limitation imposed due to territorial licensing.

  20. AOL email does not allow a reply of forward of a message without selecting am attachment first. This just started happening this morning.

    Fix the reply and forward function so it works without requiring a file to be selected box to be enter a file. This just started this morning. Cannot reply or forward without attaching a file with nothing to do with the message content.

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