I use an e-mail client and I want to choose which folders show up in the side bar. It takes up to much room to have folders I don't use, but I can't get rid of folders like 'Archive' and 'Bulk Mail'.
GMail has this feature and it is good - your 'Manage Folders' is relatively useless
While we do our best to provide the most relevant information and solutions to our members, we can only provide assistance for AOL or one of our other products or services.
We recommend that you contact the email client support for assistance.
"I ACCEPT" is bs. I have accepted and accepted and accepted. still pops up. Knock it off!
It sounds like you’ve accepted our updates already. The best way to check to is to log in from a desktop computer to http://mail.aol.com. If you receive a pop-up message asking you to review and accept, that means you haven’t accepted yet. If you are taken to your inbox directly, then you likely already accepted and are good to go.
no reading pane
Please check if you have the reading pane option enabled, by going to Options from the top right corner of AOL Mail, select Mail Settings-General then go to ’’Reading’’.
I just filled out your survey form. When I tried to make a comment at the end, it said I used the wrong format, but didn't tell right forma
When I tried to send a comment on your latest survey, it said I had the wrong format, but didn't say what was wrong or what the right format is.
I have a couple of suggestions for you to try:
1. If you see an X in the top of your browser or receive any notification boxes about pop-ups blocked, please choose to allow for this site.
2. Copy and paste the link in a new tab or browser.
3. Clear Cache and Cookies (Instructions can be found here: https://help.aol.com/articles/clear-cookies-cache-history-and-footprints-in-your-browser).
4. If accessing from Mail.aol.com and your Mail Settings option “Disable links in mail from unknown senders” is enabled, please click the link in the email then choose “Enable Links” or “Always allow from this sender.”
Your feedback is important to us and we look forward to hearing back from you about your experience. If these solutions do not work, please reply back with details about why it did not work so we can further investigate.
I have thousands of contacts (auto-added), none of which are mine. How do I get rid of them other than one at a /@##$ TIME!
Improve your service so this doesn't $%%@#@@@# happen
In order to delete multiple contacts, please go to “Contacts” make sure to select the box which is located before “Name” tab and then delete them.
How to reinstall AOL---We are gettng a Black screen on every search---have to redue every entry several times.
How to safely reinstall AOL without losing all data received.
Getting a Black screen on every entry + Black screen on every reply.
Thank you for your help.
Please try clearing your cookies, cache, history and footprints. To do so, please go to: https://help.aol.com/articles/clear-cookies-cache-history-and-footprints-in-your-browser
I want to stay signed in on my emails, i check them several time per day
i do not want to sign in each time. please fix this issue tx
To stay signed in to your account, please clear your cache and cookies: https://help.aol.com/articles/clear-cookies-cache-history-and-footprints-in-your-browser. This will eliminate the possibility of the issue being caused by cache stored on your browser. Then make sure to check the ‘’stay signed in’’ option from the sign in page at mail.aol.com.
My sign-in page only display user name box the password box do not appear. I must go thru E to sign in
unable to sign-in to aol using password and user name.
To fix this issue, please clear your cache and cookies in your browser, by following the steps described here: https://help.aol.com/articles/clear-cookies-cache-history-and-footprints-in-your-browser
Also, make sure you’re using an updated version of the browser.
Why all of a sudden I am unable to save an email into my folders by pressing "More Actions?"
Please try clearing cookies, cache, history and footprints. To do so, please go to: https://help.aol.com/articles/clear-cookies-cache-history-and-footprints-in-your-browser
How do I now if an email is really from OATH of is spam/ Fraudulent
You can easily identify if an email originates from AOL/Oath. Check these articles for tips: https://help.aol.com/articles/what-is-aol-certified-mail / https://help.aol.com/articles/what-is-official-aol-mail
Why is you website not encrypted????
The site information icon (the green lock in the address box) changes when opening emails containing embedded images (mostly newsletters) which are transmitted in the HTTP protocol. Since the AOL Mail page is using the Hyper Text Transfer Protocol Secure protocol (HTTPS), loading an HTTP image in an HTTPS session does not compromise security. All authentication cookies and data is passed over HTTPS so rest assured you’re safe with us!
I am not able to open file folders, says working
Please try clearing your cookies, cache, history and footprints, to do so, go to: http://aol.it/1KTJUg6
Why do you think I'm in the UK? I live in Los Angeles
When you see incorrect local information (such as the news or weather for a different location) on your Welcome Screen, you may want to verify your location is correct. This can be done by making sure your correct City, State is in the top left of your Welcome Screen.
If it is not, please click “Update Your Location” under Local News and Weather, enter your Zip Code and press Save.
If this does not work, please clear your cache, cookies, and history.
Here is an article for instructions: http://aol.it/1KTJUg6
Then try adding in your Zip Code again.
Make my email version back as it was or make it a better version as I am now using a very old rubbish version of aol email. Why have you messed up aol again.
We recommend using the ‘Standard’ version of AOL Mail. To switch to it, simply click the ‘Options’ menu located in the top right corner of the screen, then click ‘Standard Version’.
Spoofing happens when someone sends emails making it look like it they were sent from your account. In reality, the emails are sent through a spoofer’s non-AOL server.
Find more information here: https://help.aol.com/articles/what-is-email-spoofing-and-how-can-i-tell-if-my-account-has-been-spoofed
What happened to the Feedback page where a user could send a message to AOL?
This is the new feedback platform.
Why is all my e-mail form *****@******* going to spam intead of my inbox/
Hello. By marking messages as Spam or Not Spam you are customizing your personal Spam filter to learn what is spam and what is not. Emails will be tagged as a spam depending on the behavior it was sent or on the spam controls of the recipient. If there are links, images or phrases that AOL Mail service deemed as a spam based on the complaints of other members, it will automatically go to spam folder. If the mail was sent as a mass mail, it will automatically go to the spam folder as well. Also, please make sure this email address is added to your Contacts list. If the issue persists, please contact us at help.aol.com Thank you, AOL Mail team
My name and email used to automatically appear below all emails I sent. They have now disappeared. I would like to know how to get this facility back. There is nothing in settings.
To create and set a signature in AOL Mail, please go to mail.aol.com from a PC or laptop then follow these steps:
1. Under your username, click Options | Mail Settings.
2. Click the “Compose” tab.
3. Next to “Rich Text/HTML,” select Use signature.
4. Enter your signature info.
5. Click Save Settings.
i have been using AOL in Japan for years (I travel back and forth) and just a few days ago, for the first time ever, my welcome screen began appearing in Japanese rather than English. This is ridiculous. AOL tech help was useless in resolving this. This should NEVER happen. Once my account is set it should remain in that language. I travel all over and AOL is useless to me if I do not get my news and welcome screen in the language of my preference EVERY TIME.
Please note that when traveling abroad, the aol.com website may be redirected to a regional website specific to your location. This is due to geo-blocks based on your location. The Geo-blocks will force the browser to always load the website based on your location (such as AOL, Google, just to name a few) instead of the international website.
Unfortunately, no changes will have any effect in this situation, as the redirect will always be forced, prior to the loading of the website you are intending to navigate to. This is a limitation imposed due to territorial licensing.
AOL email does not allow a reply of forward of a message without selecting am attachment first. This just started happening this morning.
Fix the reply and forward function so it works without requiring a file to be selected box to be enter a file. This just started this morning. Cannot reply or forward without attaching a file with nothing to do with the message content.
We are not unable to replicate this issue. Please try clearing your cookies, cache, history and footprints. To do so, go to: http://aol.it/1KTJUg6
- Don't see your idea?