While we do our best to provide the most relevant information and solutions to our members, we can only provide assistance for AOL or one of our other products or services.

We recommend that you contact the email client support for assistance.

It sounds like you’ve accepted our updates already. The best way to check to is to log in from a desktop computer to http://mail.aol.com. If you receive a pop-up message asking you to review and accept, that means you haven’t accepted yet. If you are taken to your inbox directly, then you likely already accepted and are good to go.

Please check if you have the reading pane option enabled, by going to Options from the top right corner of AOL Mail, select Mail Settings-General then go to ’’Reading’’.

I have a couple of suggestions for you to try:

1. If you see an X in the top of your browser or receive any notification boxes about pop-ups blocked, please choose to allow for this site.
2. Copy and paste the link in a new tab or browser.
3. Clear Cache and Cookies (Instructions can be found here: https://help.aol.com/articles/clear-cookies-cache-history-and-footprints-in-your-browser).
4. If accessing from Mail.aol.com and your Mail Settings option “Disable links in mail from unknown senders” is enabled, please click the link in the email then choose “Enable Links” or “Always allow from this sender.”

Your feedback is important to us and we look forward to hearing back from you about your experience. If these solutions do not work, please reply back with details about why it did not work so we can further investigate.

In order to delete multiple contacts, please go to “Contacts” make sure to select the box which is located before “Name” tab and then delete them.

Please try clearing your cookies, cache, history and footprints. To do so, please go to: https://help.aol.com/articles/clear-cookies-cache-history-and-footprints-in-your-browser

To stay signed in to your account, please clear your cache and cookies: https://help.aol.com/articles/clear-cookies-cache-history-and-footprints-in-your-browser. This will eliminate the possibility of the issue being caused by cache stored on your browser. Then make sure to check the ‘’stay signed in’’ option from the sign in page at mail.aol.com.

To fix this issue, please clear your cache and cookies in your browser, by following the steps described here: https://help.aol.com/articles/clear-cookies-cache-history-and-footprints-in-your-browser

Also, make sure you’re using an updated version of the browser.

Please try clearing cookies, cache, history and footprints. To do so, please go to: https://help.aol.com/articles/clear-cookies-cache-history-and-footprints-in-your-browser

You can easily identify if an email originates from AOL/Oath. Check these articles for tips: https://help.aol.com/articles/what-is-aol-certified-mail / https://help.aol.com/articles/what-is-official-aol-mail

The site information icon (the green lock in the address box) changes when opening emails containing embedded images (mostly newsletters) which are transmitted in the HTTP protocol. Since the AOL Mail page is using the Hyper Text Transfer Protocol Secure protocol (HTTPS), loading an HTTP image in an HTTPS session does not compromise security. All authentication cookies and data is passed over HTTPS so rest assured you’re safe with us!

Please try clearing your cookies, cache, history and footprints, to do so, go to: http://aol.it/1KTJUg6

When you see incorrect local information (such as the news or weather for a different location) on your Welcome Screen, you may want to verify your location is correct. This can be done by making sure your correct City, State is in the top left of your Welcome Screen.

If it is not, please click “Update Your Location” under Local News and Weather, enter your Zip Code and press Save.

If this does not work, please clear your cache, cookies, and history.
Here is an article for instructions: http://aol.it/1KTJUg6
Then try adding in your Zip Code again.

We recommend using the ‘Standard’ version of AOL Mail. To switch to it, simply click the ‘Options’ menu located in the top right corner of the screen, then click ‘Standard Version’.

Spoofing happens when someone sends emails making it look like it they were sent from your account. In reality, the emails are sent through a spoofer’s non-AOL server.

Find more information here: https://help.aol.com/articles/what-is-email-spoofing-and-how-can-i-tell-if-my-account-has-been-spoofed

This is the new feedback platform.

Hello.  By marking messages as Spam or Not Spam you are customizing your personal Spam filter to learn what is spam and what is not. Emails will be tagged as a spam depending on the behavior it was sent or on the spam controls of the recipient. If there are links, images or phrases that AOL Mail service deemed as a spam based on the complaints of other members, it will automatically go to spam folder.   If the mail was sent as a mass mail, it will automatically go to the spam folder as well.   Also, please make sure this email address is added to your Contacts list. If the issue persists, please contact us at help.aol.com  Thank you,  AOL Mail team

To create and set a signature in AOL Mail, please go to mail.aol.com from a PC or laptop then follow these steps:

1. Under your username, click Options | Mail Settings.

2. Click the “Compose” tab.

3. Next to “Rich Text/HTML,” select Use signature.

4. Enter your signature info.

5. Click Save Settings.

Please note that when traveling abroad, the aol.com website may be redirected to a regional website specific to your location. This is due to geo-blocks based on your location. The Geo-blocks will force the browser to always load the website based on your location (such as AOL, Google, just to name a few) instead of the international website.

Unfortunately, no changes will have any effect in this situation, as the redirect will always be forced, prior to the loading of the website you are intending to navigate to. This is a limitation imposed due to territorial licensing.

We are not unable to replicate this issue. Please try clearing your cookies, cache, history and footprints. To do so, go to: http://aol.it/1KTJUg6