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Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.
Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.
1108 results found
What is the function of the Block List?
Does putting email addresses in the Block List keep email from being delivered to one's account?
I see email in the Spam Folder that is in my Block List.
This page explains the action to do if email is in ones inbox folder,
but does not address Spam delivered to the Spam Folder.
Does entries in the Block List include non-delivery to all folders?
The less entries in the SPAM Folder the easier to find valid email incorrectly delivered to the Spam folder.
The block feature is best used for people, not spam, since spammers can use spoofed accounts. Meaning what you see might not be the actual sender address. The more often you mark these emails as Spam, the more you train your personal mail filter to recognize them as unwanted. I'm sorry there is no quick fix for this issue!
Entries at the end of the Block is not filtering.
I have gotten SPAM in the Spam Folder after entering the email address.
Re-viewing the Block List I see my entries are (still) last.
I suspect this may be the reason the SPAM got through.
To better understand the use of the Block List my question is -
What is the time frame for the entries in the Block List to be sequenced?
Hi there. Emails that are caught by the spam filter (going to the Spam folder) are not affected by the filters set. As for the blocking, please keep in mind that most spam is being sent from spoofed email addresses, meaning what you're seeing as the sender might not be a real email address. This is why the best way to manage spam is to mark emails going to your Inbox, as Spam. The spam folder then automatically empties after 30 days.
0 comments · Sending · Admin →
Hi there. To forward an email, open it then click the right facing arrow from the header.
My email suddenly changed and I no longer see folders, new, sent, deleted etc unless I click on a tiny icon for each in a side bar.
You have finally made me begin the process of not using AOL mail!!!0 comments · Folders · Admin →
Hi there. You can increase the size of the left side menu, please hover over your mouse on the vertical bar until you see the double headed arrow then drag it to your preferred size.
add back the calendar
where is the calendar in new mail format????
Hi. The AOL Calendar can be opened by clicking the calendar icon from the top right corner, near the Settings button. You can also go to https://calendar.aol.com/
emails that don't block
I have several times entered the return email address firstname.lastname@example.org in my "block" settings. Emails with that return address still get through to my spam file and I'm wondering if anyone knows why. None of the other "block" addresses get through.Thanks for anyone who answers.
I'm sorry you're experiencing this issue! Spammers are constantly evolving their practices and blocking their email addresses does not help, as they are mostly sending emails from spoofed addresses or they send the same content but from different email addresses, which makes it look like they are coming from the same email address. Marking them as Spam teaches your personal filter to recognize them as Spam.
Leave me alone about changing my password
STOP RESETTING MY PASSWORD TRYING TO FORCE ME TO SIGN UP FOR YOU SERVICES.
If we've noticed any unusual activity on your account or if you're using a password that's old or not strong enough, we'll ask you to change it. By creating a new password, your personal info remains secured from intruders and imposters. For additional security tips, review the following: https://help.aol.com/articles/tips-to-create-a-strong-password
Why do I still have to pay $5 per month when my log in page says free
Why do I still have to pay $5 per month when my log in page says you can get it for free?
Hi. The AOL Mail email service is free of charge. To see what subscription you have active and what it includes, please go to myaccount.aol.com
filters not working
filters not working
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Don't ask my alternate email and phone every time I try to sign in. I have already answered these questions. I can understand periodic refre
Please do not ask alternate email and phone when ever I sign on. They have already been answered. The questions do not have to be asked every time you log in.
Hi. If there's something unusual about your sign in or recent activity, we'll ask you to go through another verification step after you've entered the correct password. This helps protect your account from unauthorized access. You may be prompted to get a verification code on your AOL app, recovery phone number, or recovery email address for any of the following reasons:
AOL notices suspicious account activity.
You're using an unfamiliar browser or device.
You're traveling away from your usual location.
You sign in while using a VPN or a proxy server.
You've logged in with a private or incognito window.
There are many attempts to sign in with incorrect passwords.
The "First time signing in from this device" message appears.
You've cleared your browser history or data cache including cookies.
REMOVE THE OPTION FR THE NEW FORMAT AND ADD A LINE TO GO BACK TO THE OLD VERSION SO WE DO NOT HAVE HUNT FOR IT
The new version is awful.
MAKE A BIG TAB TO GO BACK TOTHE OLD VESION OF YOU GET STUCK WIT THE NEW ONE!!!!!!!
REMOVE THE OPTION TO GO TO THE NEW VERSION OR MAKE IT TAKE A HUNDRED CLICKS
The new interface is designed to enhance the browsing experience of our members. For now, users will have the ability to switch back to Classic Mail just by clicking on Settings. However, in the later phase of the enhancements, the interface will be permanently switched over to the New AOL Mail look.
I find it appalling that when trying to retrieve my password online I have no options to enter in recovery information so I can do it myself, but when calling your customer service line they have recovery information to verify my ID and are unwilling to reset my password unless I pay for a subscription for customer care. This is absolute black mail! I will be using Gmail moving forward--sad since I've had my emails for 23 years now-- AOL are you so obsolete they only way you make money is to charge for tech support?!!
Hi. We'd love to offer free phone support to everyone, however, free phone support is an expensive service to maintain for a free service. Most free email providers do not have any option for phone support. We care about our users, and wanted to be able to have phone support for those who want the live agent experience, and have worked hard to put together a plan that has value for everyone in order to achieve that.
You can always recover your account online for free as long as you have access to your account recovery information (mobile phone number/recovery email address). Our phone support team is there to verify that you are the rightful owner of the account by other means of verification, I'm sorry for the inconvenience this might have caused you!
Switch between two email accounts for incoming emails.
I have searched for over an hour to find a way to easily switch between two email accounts for incoming emails. I find the main one, and then the second one, but I cannot find where I can switch (easily) I have two accounts that I need to check. How can I do that? It's easy on my android phone app, but not on my desktop.
If you are using AOL web-mail (mail.aol.com) you will need to sign out of an account, from the top right corner of the page, then sign back in using another account. Unfortunately AOL web-mail does not have a switch account feature.
How can i do away with varification code settings ?
Every time i go into my aol account it wants my password and varification number. i only wnt to put my password in .
To disable two-step verification and sign in with your password, you'll need to follow these steps:
1. Sign in to your Account Security page.
2. Next to "2-Step Verification," click Manage.
3. Click Turn off.
I think it's very inconvenient and a waste of time to put my emails in two different folders old and new.
The old way was new unread emails in a bold print so mixing them with others emails is not a problem. I don't like having to go back and forth between old and new folders.
Hi. You can choose to use the Unified mailbox, by going to Settings>More Settings>Viewing email>Inbox style.
If you're using the Classic AOL version, go to Options>Mail Settings>General>Inbox style>Save Settings.
I was recently hacked, changed my password, now most of my new mail is going into recently deleted
Fix my email please
If you suspect your account may be hacked, knowing the warning signs and what to do if your account has been compromised is important. Hackers may change the settings in your AOL Mail account to disrupt your inbox or get copies of your emails. You can review and secure your account further here: https://help.aol.com/articles/recognize-a-hacked-aol-mail-account
I don't like the new version groupings. Cant find a way to sort emails by Sender anymore! Helped me to clean up my emails now and then.
Hi, the option to sort emails by sender is available in the new AOL Mail interface, so we'd love to hear more about the issue you've encountered and help you troubleshoot. Feel free to contact us at help.aol.com and our Customer Care team will look into this.
Hi. Any clue why AOL passwords for third-party apps in Germany are no longer generated, but commented with a no-function message Quote: "Die
Hi. Any clue why secure AOL passwords for using third-party apps in Germany are no longer generated, but commented with a no-function message? Quote: "Diese Funktion ist derzeit leider nicht verfügbar!"
Due to some recent changes designed to improve the safety of our platforms and member privacy, we’ve made the process to create App Specific Passwords more secure. This can result in some difficulty when trying to set up an ASP from a new device.
Please ensure that you try creating an app password without using an Incognito browser and use a browser where you have signed into that account in the past, for at least a couple of days. If this is not successful, there may not be a workaround; as we don't know if or when this feature will be available, we encourage you to use Webmail or the AOL Mail app to access your email.
Why does AOL keep buffering ?
My email is stuttering and buffeing with a lag between my key board and on screen .
Apart from being annoying, it is impossible to use without inevitable errors due to lag.
This has happened a number of times since the new format has been introduced - is this a problem of which AOL are aware and trying to rectify ?
Hi there, Most latency issues are due to software being out of date. I would suggest trying another web browser such as Chrome or Firefox.
I can't open my email in the old format, which I prefer
I don't like that new email format. I'm looking all over the place for what I want. AND I am unable to open my email in the old format!!
We appreciate your feedback about the new AOL Mail version and we would like to know how we can improve it, any feedback about it it's highly appreciated! You can revert to the classic AOL Mail but please keep in mind that this option will not be available for long. To go back to classic AOL Mail, click Settings (top right corner) then click ''Switch to Classic Mail'' (bottom screen).
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