AOL Mail
This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.
Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.
1465 results found
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24/7 support is NOT 24/7
When you say you offer 24/7 support, that means 24 hours a day, every day of the week. Your support is NOT 24/7 and it leaves users, even users willing to pay for support, without service.
Hi there. I'd like to look into this and help! Please send us a message at @AOLSupportHelp on Twitter or on Facebook at our AOL Customer Care page. In case you do not have a social media account, we are available at help.aol.com
Thank you!
AOL Mail team
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Red number by inbox
I want to delete that red number by my old mail messages. It is over 3500 now. I am embarrassed that it has become so high. I don't want to delete all of the messages, because there is some with home addresses, that I want to keep!
Hi there. I'd like to look into this and help! Please send us a message at @AOLSupportHelp on Twitter or on Facebook at our AOL Customer Care page. In case you do not have a social media account, we are available at help.aol.com
Thank you!
AOL Mail team
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you keep deleting my email lists every few days - today I can't even restore
Fix your contact system
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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Cannot send outgoing messages on my mobile. Verizon.net account provide settings
Post your settings to set up accounts
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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Filters are not working for the last several days
I have a number of filters set up and now they are not working. Most of my messages are going into one of my folders which is not new mail.....HELP !!!!
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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Cannot receive emails
I cannot receive mail! This email is pointless! I keep trying to recover an account that had this email as my recovery email. I keep clicking the box to recover my password and it says they sent an email to my AOL email; but I never get the email. I've tried sending myself email to my AOL email and it never shows up. I've send several people report the same thing but comments are closed on that thread. Looks like AOL doesn't care that no one's email works. AOL is a joke 🤬
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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access to email
I cannot access my e mail ,,,,somebody help
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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How can I use the web page version?
I have always used the web site to view mail. How can I do that?
Hi there. I'd like to look into this and help! Please send us a message at @AOLSupportHelp on Twitter or on Facebook at our AOL Customer Care page. In case you do not have a social media account, we are available at help.aol.com
Thank you!
AOL Mail team
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Fix Fraud Problem on you web site
Too much criminal contact with no way to indicate FRAUD to you or warn the public. WHY DONT YOU DO SOMETHING ABOUT THISPROBLEM!
Hi there. I'd like to look into this and help! Please send us a message at @AOLSupportHelp on Twitter or on Facebook at our AOL Customer Care page. In case you do not have a social media account, we are available at help.aol.com
Thank you!
AOL Mail team
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Hi there. I'd like to look into this and help! Please send us a message at @AOLSupportHelp on Twitter or on Facebook at our AOL Customer Care page. In case you do not have a social media account, we are available at help.aol.com
Thank you!
AOL Mail team
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Change to email blocking feature
AOL's current email blocking feature DELETES emails that are blocked because the sender is not in the user's contact list. The user has no way to review the blocked emails and add the sender to contacts! A superior approach would be to RETAIN blocked emails in a folder and allow the user to selectively whitelist senders.
Hi there. I'd like to look into this and help! Please send us a message at @AOLSupportHelp on Twitter or on Facebook at our AOL Customer Care page. In case you do not have a social media account, we are available at help.aol.com
Thank you!
AOL Mail team
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Aol has interfered with all my sign in's
My user Id's were automatic upon one click but AOL stopped that and
I now have to spell our my e-mail address on every sign in even on
other sites. please fix.Hi there. I'd like to look into this and help! Please send us a message at @AOLSupportHelp on Twitter or on Facebook at our AOL Customer Care page. In case you do not have a social media account, we are available at help.aol.com
Thank you!
AOL Mail team
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My husband and I have had different email names and different email passwords as AOL mail users- yet you messed up
We are now getting each others mail at times- WE ARE 2 people!!! we are not the same email names or have the same passwords- because of this we are blocked from ie. Facebook because they think we are one person trying to mess with them- both of us are blocked and to get back on want all kinds of personal info- We don't care so much about Facebook and their ridiculous rules- they're just as bad as hackers anyway- but WHY after like since AOL BEGAN- when we've had the same AOL NAMES have you messed us up? FIX…
Hi there. I'd like to look into this and help! Please send us a message at @AOLSupportHelp on Twitter or on Facebook at our AOL Customer Care page. In case you do not have a social media account, we are available at help.aol.com
Thank you!
AOL Mail team
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cant find new system workings
I cant find how to send group emails on your new system so I've gone back to the old one'
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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who continues to screwup AOL. Someone thinks they are improving it when in fact in fact they are not. Now its very small print.
Make the AOL print larger like it use to be . You now need a magnifier to see now to see a lot of the AOL.
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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it seems AOL is at it again!!!!!
I was able to have 2 windows open see the email and respond back to it with out going back and forth but guess what it is back once again. I liked where you can see the email and open a new window to respond without going back and forth. Can we fix this issue
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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I can’t find my ‘outbox” Tried to send several e-mails to my husband, in the other room. They have disappeared into the ether. ???
My attempt to send articles to someone else, failed…I can’t seem to e-mail things like pages from the VA website? My idea is for you to fix that.
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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Having trouble logging in. Took numerious attempts to log in. Please fix it.
Check my AOL account. Having to try to load in numerous times.
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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I cannot attach file through mobile app
I cannot attach file in my mobile app. There is a notification page pops by saying 're-anable smart features' but when i try to turn on link, it is not working.
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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Need the ability to mark emails as not spam
There is no way to mark certain emails as not spam. The lack of this feature caused me to miss three critical emails and cost me several hundred dollars!
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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