AOL Mail


This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!

Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.

Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.

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  1. Tiny font size

    My incoming emails are almost impossible to read because the font is so small (2mm high). I have enabled the Readability mode but that doesn't help. Thanks

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    49 comments  ·  Receiving  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    You can increase or decrease the font size by holding down the “Ctrl” key and scroll down or up using the mouse wheel. Another method is holding down the “Ctrl” key and press “+” for increasing or “-” for decreasing. If you want to change the font size when composing emails please go to Options→Mail Settings→Compose→Rich Text / HTML.

  2. Mac mail keeps randomly redownloading from server read and deleted mail from mac

    Mac mail keeps randomly redownloading from server read and deleted mail from mac

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    47 comments  ·  Receiving  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    Please delete and re-add your account in the Mac Mail app. The incoming and outgoing mail servers require SSL enabled for all ports, and also the username field in the account setup, needs to contain your full email address, including @verizon.net at the end.

    In case your server settings are correct, open the link below (and sign in if necessary), and make sure the option “Allow apps that use less secure sign-in” is turned ON.

    https://login.aol.com/account/security

    After this turning ON this option, check if your mail application is able to connect. If the problem persists, verify if the “Two-step verification” option on the Account Security page (the URL above) is turned ON or OFF.

    In case this feature is turned ON, you will have to create a unique application-specific password for each one of your email applications, by following the steps from the section titled “How do I set…

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    39 comments  ·  Receiving  ·  Flag idea as inappropriate…  ·  Admin →

    Hey,

    Thanks for reaching out. Our engineering team is working on a fix as we speak and the issue should be resolved soon. If you’re still experiencing problems in a few days please let us know so we can investigate further.

    We hope this helps and appreciate your patience!

    Sincerely,
    AOL Product Support

  4. Verizon Account Users/Accounts Not working as of August 5th.

    Verizon email account users. As of 8/5/2021 Verizon emails are not able to be received and or sent successfully. This occurs with any third-party email clients. It's an AOL server issue. It is not a password, or server setting issue. AOL, please investigate your email server for Verizon account users.

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    24 comments  ·  Receiving  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Todd,

    Thanks for reaching out. Please try generating an app password, which can be found at the bottom of the page under “Account Security.” You can navigate there by clicking Options and selecting “Account Info.”

    Please let us know if you experience any issues.

    Sincerely,
    AOL Product Support

  5. make pages instead od one big batch

    make pages instead of one big batch

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    10 comments  ·  Receiving  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    You can see pages in Basic version of AOL Mail. To do so, please go to “Options” and then make sure to click on “Basic/Accessible version”.

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    12 comments  ·  Receiving  ·  Flag idea as inappropriate…  ·  Admin →
  7. My Verizon/Thunderbird emails stopped. Is the corporate sabotage? Tried a different client, same thing. Not Thunderbird, not my password.

    My Verizon/Thunderbird emails stopped. Is the corporate sabotage? Tried a different client, Em Client, same thing. Not Thunderbird, not my password. When I asked for help I received a message stating no help available due to Covid. The next page showed me a 24/7 help link for $4.99 per month. I do not want to use the service any longer. Looking for alternatives without hassle and ads.

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    4 comments  ·  Receiving  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Laura,

    Thanks for reaching out. Please try generating an app password, which can be found at the bottom of the page under “Account Security.” You can navigate there by clicking Options and selecting “Account Info.”

    Please let us know if you experience any issues.

    Sincerely,
    AOL Product Support

  8. Receiving OLD email

    Am suddenly receiving emails from merchants dated 2018, 2019 (it is now 2021) all having to do with payments received or invoices waiting for payment. I have checked with one merchant and they have no record of having sent the email and I am paid in full with them. Since these emails are from various merchants with whom I've done business in the past, it looks like the problem source could be AOL instead of the merchant. Could you please look into this and reply? I do not see any other way on your site to report this issue.

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    9 comments  ·  Receiving  ·  Flag idea as inappropriate…  ·  Admin →

    Hey,

    Thanks for reaching out. Our engineering team is working on a fix as we speak and the issue should be resolved soon. If you’re still experiencing problems in a few days please let us know so we can investigate further.

    We hope this helps and appreciate your patience!

    Sincerely,
    AOL Product Support

  9. Please bring back alphabetical order for mail!!!!

    PLEASE BRING BACK THE OPTION OF HAVING INCOMING MAIL IN ALPHABETICAL ORDER!!!

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    2 comments  ·  Receiving  ·  Flag idea as inappropriate…  ·  Admin →
  10. Unable to access AOL (Verizon) email on two different apps: Postbox and K-9 mail, so it is on YOUR END. Please fix!!

    Can't send OR receive Verizon email for 18 hours in either my PC app (Postbox) or my phone app (K-9) mail. This usually goes away in a few hours, but now I am totally shut out. FIX IT PLEASE!

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    0 comments  ·  Receiving  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Jacqueline,

    Thanks for reaching out. Please try generating an app password, which can be found at the bottom of the page under “Account Security.” You can navigate there by clicking Options and selecting “Account Info.”

    Please let us know if you experience any issues.

    Sincerely,
    AOL Product Support

  11. Did you send out a message stating you were going to deactivate my account?

    Received a message in my spam folder that said AOL was going to deactivate my email account. Is this for real or spam?

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    2 comments  ·  Receiving  ·  Flag idea as inappropriate…  ·  Admin →
  12. delete

    You need a command to delete all the e-mails in a folder easily. Trying to click the box on 800+ e-mails to delete them is silly.

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    2 comments  ·  Receiving  ·  Flag idea as inappropriate…  ·  Admin →

    If you’d like to delete all emails in a folder, please check the box in front of the ’’From’’ column and click Delete.

    To delete multiple emails:

    1. In your Mailbox window, press and hold the Ctrl key on your keyboard, and then select the emails that you wish to delete.

    2. Click Delete.

    To delete multiple consecutive emails:

    1. In your Mailbox window, press and hold the Shift key on your keyboard, and then click the first email that you wish to delete.

    2. Now, hold the Shift key down, and click the last email in the list. This will select all the emails between the first email and the last email that you have selected.

    3. Click Delete.

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    2 comments  ·  Receiving  ·  Flag idea as inappropriate…  ·  Admin →

    By default, we block access to AOL Mail from outdated apps that could leave your account vulnerable. If we sent you an email indicating that your app is using outdated security protocols or you’re unable to log in from an older app, you still have several options available to you.

    If you prefer to continue accessing your AOL email on your current third-party email application, including the default email application on your mobile phone, please see details below on how to ensure it’s syncing with the latest secure sign-in method: https://help.aol.com/articles/allow-apps-that-use-less-secure-sign-in

  14. how to stop aol from putting mail directly into trash all mail should be in the inbox

    how do I stop aol from putting mail directly into trash all mail should be in the inbox

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    1 comment  ·  Receiving  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    Thank you for reaching out to us. Please check your Filter and Spam settings. To do that, please go to mail.aol.com, log in and then go to Options→Mail Settings → Spam Settings and Filter settings.

    Also, your account might be compromised. We have an article dedicated to identifying suspicious activity and how to protect your account from future attacks. Please refer to the article here: https://help.aol.com/articles/account-management-identifying-suspicious-activity
     If you need additional assistance for resetting your password, please call AOL Customer Support Team at 1-800-827-6364 Monday through Friday between 8AM to 1AM ET, and Saturday between 8AM and 10PM ET.

  15. My inbox has 6 new pages of old filed mail!!! How could this happen

    Opened Old mail and have 6 pages of mail that I had already filed i appropriate folders. How can this happen???

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    1 comment  ·  Receiving  ·  Flag idea as inappropriate…  ·  Admin →

    Hey,

    Thanks for reaching out. Our engineering team is working on a fix as we speak and the issue should be resolved soon. If you’re still experiencing problems in a few days please let us know so we can investigate further.

    We hope this helps and appreciate your patience!

    Sincerely,
    AOL Product Support

  16. Error message

    When I go into my email it says error and I have to go back into my mail then it works

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    Responded  ·  0 comments  ·  Receiving  ·  Flag idea as inappropriate…  ·  Admin →
  17. Can't receive verizon.net email with Outlook

    I suddenly cannot receive emails from my verizon.net account with Outlook. The error message is: "Your email server does not have the features required to allow messages to be left on the server." I changed nothing to my settings. If you did, why don't you alert us?

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    1 comment  ·  Receiving  ·  Flag idea as inappropriate…  ·  Admin →
  18. For the last 4-5 days I have not recieved ANY emails or even spam....What's up...Was getting at least 5-9 a day previously???

    For the last 4-5 days I have not received ANY emails or even spam....What's up...Was getting at least 5-9 a day, previously???

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    0 comments  ·  Receiving  ·  Flag idea as inappropriate…  ·  Admin →
  19. Can’t set away message

    I’ve searched the help and the steps don’t work to set an Away message. I’ve tried through the web and the iOS app and there are no general settings under my user name. I find a settings but there’s nothing under there about away messages.

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    0 comments  ·  Receiving  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    Please sign in to http://mail.aol.com on an external browser (Safari/ Chrome) from a computer

    1. Under your username, click Options | Mail Settings.

    2. Click the “General” tab, if you’re not already on it.

    3. Next to “Mail Away Message,” select Custom.

    4. Enter your customized message.

    5. Click Save Settings.

  20. I'm getting calls about my aol account by this number+********* +*********

    I'm getting calls about my aol account by this number+********* +********* saying that someone is trying to break in and changing my password

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    1 comment  ·  Receiving  ·  Flag idea as inappropriate…  ·  Admin →
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