AOL Mail


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Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.

Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.

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  1. We're glad you're here

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    Responded  ·  Product Support responded

    You can easily disable the ‘Today on AOL’ news feed by following the steps below:

    - Click the ‘Options’ menu located in the top right corner of the screen
    - Select ‘Mail Settings’
    - In the ‘General’ tab, un-check the ‘Show me Today on AOL when signing in’ feature

    This will allow you to go directly to your Inbox when signing in to your email account.

  2. THANK YOU

    Thank you for returning to the old format. I am very appreciative and will continue to use my AOL mail that I've been using since 2001.

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    Hi there, 


    Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/


    Looking forward to your reply! 


    Thank you, 

    AOL team


  3. AOL Email Incredibly Slow

    AOL email has been incredibly slow for several weeks. Have to wait a long time for it to respond to alphabetical letters typed, opening an email, moving, closing, deleting emails and all other activities. It has become unacceptable. Tried signing out, closing and reopening aol but nothing helps.

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    Hi there,

    Many times latency is caused by an unsupported or outdated browser. I would suggest checking your current web browser for an update.

    AOL Product Support

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    We apologize for the inconvenience, but AOL is just doing its best to protect your online safety. In case you sign in from a new device or using a new network you will be asked to verify that you are the owner of the account for security purposes. Once the device gains enough reputation you will no longer be asked to verify your login.

  5. How can I add and view Contacts in AOL?

    How can I add and view Contacts in AOL?

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  6. Website is not working as it should ( and used to ).

    When trying to clean up my E-Mail it does not allow me to click on a box and go down a bunch to the last one I want to delete and the shift-click and auto fill DOES NOT WORK. It used to and now it doesn't. I went to the AOL "help site" and it does not let me ask a question or inform them of their problem unless I upgrade my service. TOTAL *** when it is an AOL problem - GEEEEEZ.

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  7. log in issue related to guce.advertising.com

    I am unable to log in to my AOL/Verizon webmail at work:

    I try to access my webmail via this link: https://mail.aol.com/webmail-std/en-us/suite

    Note: My corporate network is very slow and pages sometimes time out, but I can usually get to them by simply reloading the page.

    Over the past several months, by using the link above, I would get to the log in screen, enter my email, get to the password screen and enter my password. After hitting enter, the browser "circles" for a long time, then the URL bar changes to: https://guce.advertising.com/collectIdentifiers?sessionId=1_cc-session_d250abfc-bcd0-41ec-b5ab-d9112d7df63e

    AND I get an error message stating:…

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  8. Can't rename my folders

    I can't rename my folders using the web interface, Help.

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    Responded  ·  Product Support responded

    Please try clearing the browser cache and cookies If the issue persists we recommend using a different browser.

  9. email setting to NOT see aol news page when logging in...not working recently.

    I have email setting to NOT see your aol news page when signing in to emails, but the past few days this setting is not working.

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  10. allow login to go directly to mail

    Login settings
    How do I login without the AOL front page? I want to go directly to my mail. I'll look at it later if I have time
    Login

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  11. STOP making a new window

    It is simply torture having a new window pop up every time i click to read my mail! That and the AOL pop up over my mail that I have to close EVERY time! Google doesn't do this, you're making it harder to stay

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  12. Where is MOVE/MORE icon to Move Mail to FOLDERS? Used to be at the top but not there. The best icon Search for Sender ALSO not there. HELP

    Where is the MOVE/MORE icon to Move Mail into FOLDERS? Used to be at the top but not there.
    ALSO The best icon Search for Sender not there in Menu.
    HELP ASAP

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  13. weather

    on your AOL's website for the today's weather shows 70's but instead for your hourly hour by hour shows 50's and 60's what's going on or happening with that!!

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    Hi there, 


    Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/


    Looking forward to your reply! 


    Thank you, 

    AOL team


  14. Mail

    Support, how can I retreive all my messages for my account since I have not logged into in a long time? Thanks.

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  15. how to clear email address in the query box-

    how do you clear email address in the query box- I have the same " 6 helpful" emails addresses that I cannot get rid of - please prove a clearance tool

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  16. fix the header boxes on the main page

    First, please the header boxes on the main page, they spin past in a blur and I can't make heads nor tails of them. Also, please fix the main page so it remembers my location, it always defaults to NY and I do not live in NY. THANK YOU!

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    When you see incorrect local information (such as the news or weather for a different location) on your Welcome Screen, you may want to verify your location is correct. This can be done by making sure your correct City, State is in the top left of your Welcome Screen.

    If it is not, please click “Update Your Location” under Local News and Weather, enter your Zip Code and press Save.

    If this does not work, please clear your cache, cookies, and history.
    Here is an article for instructions: http://aol.it/1KTJUg6
    Then try adding in your Zip Code again.

  17. Fix the automated message PLEASE!!!!!!!!!!!!!!!!!

    PLEASE improve your outgoing automated message. They asked for the first 4 letters of my email address which I had to yell into the phone 5x before I was connected. Have been a loyal AOL member since 1996 or 1997 and should not have to work so hard to get to tech support. I am never late paying you for my support. Is it possible for you to change, update or just plain fix the automated message?

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  18. SIGN IN ISSUE

    i HAVE TO SIGN IN EVERYTIME i USE THIS SITE. WHY AND PLEASE STOP IT. NEVER HAD THIS BEFORE

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  19. delay in signing on.

    When signing on after entering password geo.yahoo takes on average 30 seconds before continuing. Excess amount of time?

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    Hi there,

    In most cases latency normally occurs when software is out of date. We do recommend. trying another web browser such as Chrome or Firefox.

    AOL Product Support

  20. You could help us dummies a lot by placing a 'back button' arrow yourself

    Hi, older people like me often make the mistake to hit the back button of the browser while reading our mail.. which was not the intent. You anticipated on this because we get the Oh-No! message with a Go back option whenever we do (which is often!) You could help us dummies a lot by placing a 'back button' arrow yourself on the darker grey bar just above the email. This bar is currently only used as a link to AOL start page and not in use otherwise like the top 'light grey' bar. It would even be possible to…

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    Hi there,

    Thank you for the feedback. I will pass this information along to our product team for consideration in feature releases.

    AOL Support

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