AOL Mail
This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.
Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.
124 results found
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Please try clearing cookies, cache, history, and footprints. To do so, please go to:
https://help.aol.com/articles/clear-cookies-cache-history-and-footprints-in-your-browserAlso, please make sure to update your browser and if the problem still persists try to access AOL Mail in another browser.
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two factor authentication
I am not a fan of two-factor authentication. If that's a requirement i will close my account. I am not a fan of AOL sending me a code on my phone to enter to access my aol account.
To disable the second factor, please follow the steps in this article: https://help.aol.com/articles/2-step-verification-stronger-than-your-password-alone
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Please check if you can access your account by going to mail.aol.com in a browser. If you can successfully sign in, we have some troubleshooting steps to try:
- check the Incoming mail server settings in your email application, and make sure they match the IMAP/POP settings in the section titled “Update server settings” from the following help article: https://help.aol.com/articles/how-do-i-set-up-other-email-applications-to-send-and-receive-my-verizon-net-mail
- the incoming and outgoing mail servers require SSL enabled for all ports, and also the username field in the account setup, needs to contain your full email address, including @verizon.net at the end.
- in case your server settings are correct, open the link below (and sign in if necessary), and make sure the option “Allow apps that use less secure sign-in” is turned ON.
https://login.aol.com/account/security
After this turning ON this option, check if your mail application is able to connect. If the problem persists, verify if…
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How can the cost of AOL be decreased.
Discounts to disable clients, on a fixed income.
Follow the steps below to learn how to change your AOL membership by going to myaccount.aol.com.
1. Click My Services | Subscriptions to access your account information.2. Click Manage next to your subscription.
3. Click Change Plan and select the option that best suits your needs.
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fix outlook mail settings for verizon.net accounts
why suddenly in Outlook are my verizon.net settings getting changed to yahoo settings? And can't generate app password on aol site.
We're very sorry app passwords are unavailable for AOL Mail accounts. While we upgrade our services, the feature has been temporarily removed. We don't have an ETA on when this will return but we encourage you to check back in the future for updates on the restoration of this feature. Rest assured, you can still access your mail from the AOL app or via a web browser. We apologize for any inconvenience this may cause you.
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I want to keep my Pop Up Blocker on
Suddenly I am getting message in Chrome when I check my emails that .....
Could not open window.If you have a pop-up blocker installed, please make sure it is disabled.But I always have a Pop Up Blocker on.
I cannot open and links in my emails now - WHY please - can we have some product support.
I do not want pop ups all the time in chrome when I am reading pages or looking at You Tube etc etc.
So why has AOL put this in ?
If I look on Firefox, there is no issues.
If I…
In order to resolve the issue, you will need to click on the pop-up blocker icon at the end of the address box, and select ‘Always allow pop-ups and redirects from mail.aol.com‘, then click on ‘Done’. In case you do not see the pop-up blocker icon at the end of the address box, first try to open a link from an email, and the icon should show up.
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There is no more "You got mail sound".... removed?
There is no more "You got mail sound".... I used to work with AOL mail several years ago, and now that I joined once again, I notieced you guys don't have such setting anymore, the sound gave particular meaning to myself. Why it was removed?
To enable the “New Mail” notification please follow the steps:
1. Sign in to AOL Mail.
2. Under your username, click Options | Mail Settings.
3. Click the “General” tab, if you’re not already on it.
4. Next to “New Mail,” make sure to have check the “Play a sound when new mail arrives”,
5. Click Save.
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Your recent re-structuring now will not work on my MOTOROLA DROID MAXX cell phone.
You need to contact cell phone users of sync'g and let them know what unique changes in the "port" like settings need to be applied. Can no longer add the AOL mail sync.
Please check the Incoming mail server settings in your email application, and make sure they match the IMAP/POP settings in the section titled “AOL Mail POP and IMAP settings” from the following help article: https://help.aol.com/articles/how-do-i-use-other-email-applications-to-send-and-receive-my-aol-mail
The incoming and outgoing mail servers require SSL enabled for all ports, and also the username field in the account setup, needs to contain your full email address, including @aol.com at the end.
In case your server settings are correct, open the link below (and sign in if necessary), and make sure the option “Allow apps that use less secure sign-in” is turned ON.
https://login.aol.com/account/security
After this turning ON this option, check if your mail application is able to connect. If the problem persists, verify if the “Two-step verification” option on the Account Security page (the URL above) is turned ON or OFF.
In case this feature is turned ON, you…
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Hi. Any clue why AOL passwords for third-party apps in Germany are no longer generated, but commented with a no-function message Quote: "Die
Hi. Any clue why secure AOL passwords for using third-party apps in Germany are no longer generated, but commented with a no-function message? Quote: "Diese Funktion ist derzeit leider nicht verfügbar!"
ThxDue to some recent changes designed to improve the safety of our platforms and member privacy, we’ve made the process to create App Specific Passwords more secure. This can result in some difficulty when trying to set up an ASP from a new device.
Please ensure that you try creating an app password without using an Incognito browser and use a browser where you have signed into that account in the past, for at least a couple of days. If this is not successful, there may not be a workaround; as we don't know if or when this feature will be available, we encourage you to use Webmail or the AOL Mail app to access your email.
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I do not want my email password remembered
do not want password remembered. I want to put it in each time so I can keep people out of my mail...
We have a solution for you. Please clear your cache and cookies: https://help.aol.com/articles/clear-cookies-cache-history-and-footprints-in-your-browser . This will eliminate the possibility of the issue being caused by cache stored on your browser.
Then make sure to uncheck the ‘‘stay signed in’‘ option from the sign in page at mail.aol.com.
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new email and old email
separating emails into new and old categories is not working for me. I want to see all emails in the same page as it was before. Now I have to search in 2 pages(categories) tp find the email I want to access. Add a filter like mobile email to give the option to see all or just new emails. BTW new font is not helping too.
To have a unified Mail folder please go to your AOL Mail inbox – Click Options | Mail Settings – Click the General tab – “Inbox Style,” select Use Unified Inbox style – Click Save Settings
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Why are the left side columns COLLAPSED?
The left hand side used to have words rather than syupid symbols describing the various items in email.
STOP changing things because every time you DO that,. it gets screwed up.
STICK WITH WHAT WORKS and is more user-friendly.Each panel is AOL Mail is customizable so you can focus on what’s important to you. Just drag the panel so they’re the perfect size for what you need.
Resize panels:
1. Hover over the line separating the panels.
2. Click on the arrow that appears.
3. Drag the arrow so the panel is the size you’d like. -
To log out from AOL user account/e-mail account is not possible after 1 Jan. To log out from e-mail doesn't warn your AOL account is open.
Please fix this failure before you will have a massive hacking / break-in problem.
Please try our 3 troubleshooting solutions:
1) Refresh your browser window
2) Clear Browser Cache
If step 1 does not help, please try clearing your browser history, cookies and cache. In many cases, you can use the following handy shortcuts:
- Ctrl-Shift-Delete (Windows)
- Command-Shift-Delete (Mac)
3) Try a different Browser
If steps 1 and 2 do not resolve the issue, please try using a different browser — for example, if you are using Firefox, please try Chrome. -
You can have one username per AOL account. The ability to add and restore deleted usernames has been removed on November 30, 2017.
Please note that any new usernames will be created as separate accounts and will not linked to your existing AOL account.
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Customer emails continue to go to spam after marked NOT SPAM and App Passowrds not working
since you have upgraded your spam detecting on my emails - the majority of emails that I get are now in spam. I have repeatedly marked them as not spam as instructed by tech support but it continues daily. I have 2 of my email accounts that are used for business and the majority of those emails are associated with a domain name of @Lanterds.com. I need a way to allow those emails to not be marked as spam- some are critical and time sensitive- I should not have to check my spam folder 6- 10 times a day to…
Recently you may have noticed an increase in email going to the Spam folder for senders using Office 365 and other Microsoft products. We are in the process of addressing this issue and expect it to improve over the next several days. Please keep marking the mail in the Spam folder as “not spam” or “ham” and that will help to correct the issue. Thanks for your patience.
We're very sorry app passwords are currently unavailable for AOL Mail accounts. Rest assured, you can still access your mail from the AOL Mail app or via a web browser. We apologize for any inconvenience this may cause you.
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keep gettingerror message my aim account out of date every day, how do i cancel or delete my account
how to delete my account.
You can close your account at any time. Before doing so, please review the following info to understand what this action means for your account and your data: https://help.aol.com/articles/close-your-account
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Stop Logging me off, why has that started happening constantly?
Stop automatically logging me off constantly
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I get received mail to my aol.com domain. When I reply it sends from the netscape.net domain. Why doesn't send from aol.com?
How do I change my main email from netscape.net to aol.com?
To send mail from your @aol.com email alias, first open an email compose window, and click on the drop-down arrow next to your Display Name (below the SENT button), then select the email address.
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Cannot seem to change my e-masil settings..your new sert up is confusing & I want to go back to the old but it will not change back.. Says t
Cannot seem to change my e-mail settings back to the old way.. I try & I get the message there was an error in changing your settings. E-mail is now on a new more complicated version.. Pls change it back to include a folder for "old mail"
Try clearing your cookies, cache, and history by following the info here: http://aol.it/1KTJUg6
After that, click on Options in the upper right corner, go to Mail Settings and check the Use New/Old style and click Save Settings at the bottom of the page.
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filters not working
filters not working
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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