AOL Mail


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Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.

Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.

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    40 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
  2. two factor authentication

    I am not a fan of two-factor authentication. If that's a requirement i will close my account. I am not a fan of AOL sending me a code on my phone to enter to access my aol account.

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    31 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
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    19 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →

    Please check if you can access your account by going to mail.aol.com in a browser. If you can successfully sign in, we have some troubleshooting steps to try:

    - check the Incoming mail server settings in your email application, and make sure they match the IMAP/POP settings in the section titled “Update server settings” from the following help article: https://help.aol.com/articles/how-do-i-set-up-other-email-applications-to-send-and-receive-my-verizon-net-mail

    - the incoming and outgoing mail servers require SSL enabled for all ports, and also the username field in the account setup, needs to contain your full email address, including @verizon.net at the end.

    - in case your server settings are correct, open the link below (and sign in if necessary), and make sure the option “Allow apps that use less secure sign-in” is turned ON.

    https://login.aol.com/account/security

    After this turning ON this option, check if your mail application is able to connect. If the problem persists, verify if…

  4. How can the cost of AOL be decreased.

    Discounts to disable clients, on a fixed income.

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    15 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    Follow the steps below to learn how to change your AOL membership by going to myaccount.aol.com.
    1. Click My Services | Subscriptions to access your account information.

    2. Click Manage next to your subscription.

    3. Click Change Plan and select the option that best suits your needs.

  5. I want to keep my Pop Up Blocker on

    Suddenly I am getting message in Chrome when I check my emails that .....
    Could not open window.If you have a pop-up blocker installed, please make sure it is disabled.

    But I always have a Pop Up Blocker on.

    I cannot open and links in my emails now - WHY please - can we have some product support.

    I do not want pop ups all the time in chrome when I am reading pages or looking at You Tube etc etc.

    So why has AOL put this in ?

    If I look on Firefox, there is no issues.

    If I…

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    14 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    In order to resolve the issue, you will need to click on the pop-up blocker icon at the end of the address box, and select ‘Always allow pop-ups and redirects from mail.aol.com‘, then click on ‘Done’. In case you do not see the pop-up blocker icon at the end of the address box, first try to open a link from an email, and the icon should show up.

  6. There is no more "You got mail sound".... removed?

    There is no more "You got mail sound".... I used to work with AOL mail several years ago, and now that I joined once again, I notieced you guys don't have such setting anymore, the sound gave particular meaning to myself. Why it was removed?

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    10 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    To enable the “New Mail” notification please follow the steps:

    1. Sign in to AOL Mail.

    2. Under your username, click Options | Mail Settings.

    3. Click the “General” tab, if you’re not already on it.

    4. Next to “New Mail,” make sure to have check the “Play a sound when new mail arrives”,

    5. Click Save.

  7. Your recent re-structuring now will not work on my MOTOROLA DROID MAXX cell phone.

    You need to contact cell phone users of sync'g and let them know what unique changes in the "port" like settings need to be applied. Can no longer add the AOL mail sync.

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    7 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    Please check the Incoming mail server settings in your email application, and make sure they match the IMAP/POP settings in the section titled “AOL Mail POP and IMAP settings” from the following help article: https://help.aol.com/articles/how-do-i-use-other-email-applications-to-send-and-receive-my-aol-mail

    The incoming and outgoing mail servers require SSL enabled for all ports, and also the username field in the account setup, needs to contain your full email address, including @aol.com at the end.

    In case your server settings are correct, open the link below (and sign in if necessary), and make sure the option “Allow apps that use less secure sign-in” is turned ON.

    https://login.aol.com/account/security

    After this turning ON this option, check if your mail application is able to connect. If the problem persists, verify if the “Two-step verification” option on the Account Security page (the URL above) is turned ON or OFF.

    In case this feature is turned ON, you…

  8. I do not want my email password remembered

    do not want password remembered. I want to put it in each time so I can keep people out of my mail...

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    7 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
  9. new email and old email

    separating emails into new and old categories is not working for me. I want to see all emails in the same page as it was before. Now I have to search in 2 pages(categories) tp find the email I want to access. Add a filter like mobile email to give the option to see all or just new emails. BTW new font is not helping too.

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    3 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    To have a unified Mail folder please go to your AOL Mail inbox – Click Options | Mail Settings – Click the General tab – “Inbox Style,” select Use Unified Inbox style – Click Save Settings

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    3 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    Please try our 3 troubleshooting solutions:
    1) Refresh your browser window
    2) Clear Browser Cache
    If step 1 does not help, please try clearing your browser history, cookies and cache. In many cases, you can use the following handy shortcuts:
    - Ctrl-Shift-Delete (Windows)
    - Command-Shift-Delete (Mac)
    3) Try a different Browser
    If steps 1 and 2 do not resolve the issue, please try using a different browser — for example, if you are using Firefox, please try Chrome.

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    3 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →

    You can have one username per AOL account. The ability to add and restore deleted usernames has been removed on November 30, 2017.

    Please note that any new usernames will be created as separate accounts and will not linked to your existing AOL account.

  12. Why are the left side columns COLLAPSED?

    The left hand side used to have words rather than syupid symbols describing the various items in email.
    STOP changing things because every time you DO that,. it gets screwed up.
    STICK WITH WHAT WORKS and is more user-friendly.

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    3 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →

    Each panel is AOL Mail is customizable so you can focus on what’s important to you. Just drag the panel so they’re the perfect size for what you need.

    Resize panels:

    1. Hover over the line separating the panels.
    2. Click on the arrow that appears.
    3. Drag the arrow so the panel is the size you’d like.

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    3 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
  14. Stop Logging me off, why has that started happening constantly?

    Stop automatically logging me off constantly

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    Responded  ·  0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
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    1 comment  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →

    To send mail from your @aol.com email alias, first open an email compose window, and click on the drop-down arrow next to your Display Name (below the SENT button), then select the email address.

  16. Cannot seem to change my e-masil settings..your new sert up is confusing & I want to go back to the old but it will not change back.. Says t

    Cannot seem to change my e-mail settings back to the old way.. I try & I get the message there was an error in changing your settings. E-mail is now on a new more complicated version.. Pls change it back to include a folder for "old mail"

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    0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    Try clearing your cookies, cache, and history by following the info here: http://aol.it/1KTJUg6

    After that, click on Options in the upper right corner, go to Mail Settings and check the Use New/Old style and click Save Settings at the bottom of the page.

  17. Editing my privacy settings

    Editing my privacy settings is required to display certain content in new stories on my android mobile.
    When I edit my settings the changes cannot be saved. :-(

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    0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
  18. Email address hacked?

    I'm sending email to friends who tell me the email address they are seeing is not mine (mine is *@verizon.net and they are geting some odd address *@verizon.net) - wondering if I've been hacked? Wondering what I should do?

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    0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →

    This is your email alias, which was automatically created when your Verizon email account was setup.

    The alias in no way changes your user name and does not create a new mailbox; it becomes the mailing name associated with your primary account and is immediately ready to use in order to send and receive email on.

    To setup your default Send From address in AOL Mail, open the Compose window then click the drop down arrow from your email address. If you need additional assistance, please contact us at help.aol.com

  19. Synchronisation with my other accounts

    Can I connect my yahoo and gmail accounts to AOL mail? I mean to receive all the emails sent to yahoo and gmail in my AOL inbox. I am planning to stay aside from my gmail and yahoo accounts some time later and will go on with AOL only. However, I have to keep them active for at least 4 months.

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    0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
  20. Mail deletions

    Mail settings.

    Your AOL email system there appears to be a serious major flaw, as I see it. Although not having any problem with my sending or receiving emails I noticed my system internet has slowed down somewhat. I thought I would start by cleaning up the system starting with my emails SENT listings. Some 340 page listings of 50 listings each page which I deleted. This took quite awhile.

    What I discovered was, all that I deleted from SENT emails was transferred to TRASH, all 340 pages of 50 listings each.

    My concern is, why did I go through…

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    1 comment  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →

    Every email that you delete will go to the Trash folder, where it will stay for up to 30 days before being automatically deleted. In these 30 days you can restore the emails from the Trash folder, in case they were mistakenly deleted.

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