AOL Mail


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Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.

Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.

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  1. report malware

    Do we have a way of reporting spam/malware to you (and then, hopefully, you do something about it)? For example, I've gotten two messages today, telling me that my email is going to be canclled or whatever, and these messages are apparently coming from other AOL accounts.

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    627 comments  ·  Spam  ·  Flag idea as inappropriate…  ·  Admin →

    If a user is abusing our system to send mail, we’re definitely interested. Please mark these emails as spam, it will generate a report that goes to a team focused on such experiences can review and take the appropriate action. For security reasons, they’ll be limited in the information they can share back, however, we’re dedicated to ensuring our users don’t abuse our system, and the Community Action Team will act accordingly.

    Steps on how to manage spam and privacy:

    https://help.aol.com/articles/aol-mail-spam-and-privacy

    Additionally, here’s how to recognize official AOL emails: https://help.aol.com/articles/identify-legitimate-aol-websites-requests-and-communications

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    456 comments  ·  Flag idea as inappropriate…  ·  Admin →
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    207 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there. As we all know, technology is continuing to change and improve. While the connection you have been using may still work and was once the best, a better, more secure option is available. Basic auth is an older authentication method. A more secure authentication method called OAuth2 is now available. To ensure your account remains secure, we are requiring all applications to support OAuth2.

    We recommend using the AOL Mail website and AOL email app so we can ensure you’re always using the most secure sign-in technology when accessing your email.

    If you prefer to continue accessing your AOL email on your current third-party email application, including the default email application on your mobile phone, please see details below on how to ensure it’s syncing with the latest secure sign-in method: https://help.aol.com/articles/allow-apps-that-use-less-secure-sign-in

    Thank you!

  4. why do we have to sign in every time we want to check our emails, please fix this

    I want to stay signed in on my emails, i check them several time per day
    i do not want to sign in each time. please fix this issue tx

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    131 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. how do I stop the need for asking for cell phone

    how do I stop the need for asking for cell phone number? I don't own a cell phone and if I did, I wouldn't WANT to add my cell phone and suddenly get **** from AOL or Yahoo. I have already added a second email address, you DON'T need my cell phone for any further reason.

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    98 comments  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    We apologize for the inconvenience, but AOL is just doing its best to protect your online safety. It’s extremely important to have updated information should you ever need to change your account settings, reset your password or contact AOL customer support.

  6. Why has my aol email downgraded since 2 days? Can you fix my aol email as it was before?

    Make my email version back as it was or make it a better version as I am now using a very old rubbish version of aol email. Why have you messed up aol again.

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    96 comments  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    We recommend using the ‘Standard’ version of AOL Mail. To switch to it, simply click the ‘Options’ menu located in the top right corner of the screen, then click ‘Standard Version’.

  7. Similar to Block email, please create Alert email setup page to redirect emails into a temp folder

    Similar to Block email, please create Alert email setup page to redirect new emails into a temp , junk or user created folder name.

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    70 comments  ·  Folders  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    You can “filter” incoming mail in AOL Mail to make certain emails go directly into the folders where you want them — or, to make unwanted mail from specific senders go straight into Trash or Spam. Note: You can create up to 50 filters. Here’s how to set up Filters and Alerts: 1. In the upper-right corner next to your Username, click the down arrow, and then click Mail Settings. 2. In the left panel, click Filters and Alerts, and then click the Create filter button in the middle of the page. 3. The “Create Filter” window opens. Give your Filter (or Alert) a name, and fill in as much detail as you’d like. 4. Under “Look for incoming messages matching all of the following,” define the criteria for the filter. That is, the emails that the filter will capture. 5. Under “Do the following with matched messages,” click the…

  8. I haven't been able to send mail from my account for about A YEAR. Why???

    I cannot send mail from my email account. Haven't been able to for about a year. All I get is an error message.

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    70 comments  ·  Sending  ·  Flag idea as inappropriate…  ·  Admin →
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    73 comments  ·  Flag idea as inappropriate…  ·  Admin →
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    76 comments  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    You can delete all emails from a folder by checking the box next to “From”. If you want to delete bulks of emails, check box in front of the first email then hold the SHIFT key and check the box in front of the last email. This will select all the emails in between.

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    70 comments  ·  Flag idea as inappropriate…  ·  Admin →

    We have a solution for you, please try these steps:
    1. Go to Internet Options
    2. Go to the second tab(“Security”)
    3. For the first zone, named “Internet” – press Reset all zones to default level
    4. Go to the third zone: “Trusted Sites” and click on “Sites”
    5. Type in https://guce.advertising.com then click on Add and Close
    6. Hit Ok and reboot the browser.

    We also recommend accessing your account on a different browser (Chrome, Firefox, Safari)

  12. AOL isn't Syncing with Outlook Any More

    Since a recent "upgrade" I'm noticing that not all my new or read email is being uploaded to Outlook on my or my wife's computer. I don't see a pattern about which ones are skipped. But on my Android cell phone using GMAIL app I get all of them, but not on our computers.

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    69 comments  ·  Folders  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    Please delete and re-add your account in Outlook. The incoming and outgoing mail servers require SSL enabled for all ports, and also the username field in the account setup, needs to contain your full email address.

    In case your server settings are correct, open the link below (and sign in if necessary), and make sure the option “Allow apps that use less secure sign-in” is turned ON.

    login.aol.com/account/security

    After this turning ON this option, check if your mail application is able to connect. If the problem persists, verify if the “Two-step verification” option on the Account Security page (the URL above) is turned ON or OFF.

    In case this feature is turned ON, you will have to create a unique application-specific password for each one of your email applications, by following the steps from the section titled “How do I set up 2-step verification?” from the following article: help.aol.com/articles/2-step-verification-s.

  13. language

    i have been using AOL in Japan for years (I travel back and forth) and just a few days ago, for the first time ever, my welcome screen began appearing in Japanese rather than English. This is ridiculous. AOL tech help was useless in resolving this. This should NEVER happen. Once my account is set it should remain in that language. I travel all over and AOL is useless to me if I do not get my news and welcome screen in the language of my preference EVERY TIME.

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    56 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Please note that when traveling abroad, the aol.com website may be redirected to a regional website specific to your location. This is due to geo-blocks based on your location. The Geo-blocks will force the browser to always load the website based on your location (such as AOL, Google, just to name a few) instead of the international website.

    Unfortunately, no changes will have any effect in this situation, as the redirect will always be forced, prior to the loading of the website you are intending to navigate to. This is a limitation imposed due to territorial licensing.

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    60 comments  ·  Navigation  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    You can easily disable the ‘Today on AOL’ news feed by following the steps below:

    - Click the ‘Options’ menu located in the top right corner of the screen
    - Select ‘Mail Settings’
    - In the ‘General’ tab, un-check the ‘Show me Today on AOL when signing in’ feature

    This will allow you to go directly to your Inbox when signing in to your email account.

  15. Community Guidelines

    I am not surprised at all. I know what to expect. The Left can post insulting comments, disparaging phrases. But if I even type Hunter Biden's name, it gets rejected for not meeting "community standards." They do that kind of thing in China and North Korea. If that doesn't make other social platforms more appealing and a better tenant of FREE SPEECH, I don't know what does.

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    63 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Images and some comments will be flagged in our system prior to becoming public.

    Here are some reasons why your comments may be flagged:
    – Language (Examples may include: all caps, inappropriate words, etc.)
    – Suspicious IP
    – Any Image

    In order to create the best possible experience for everyone, we request that you abide by the AOL Community Guidelines, our core code of conduct, in all of your activities on AOL Services. For more information, please view our community guidelines:

    https://www.verizonmedia.com/policies/us/en/verizonmedia/guidelines/index.html

  16. Tiny font size

    My incoming emails are almost impossible to read because the font is so small (2mm high). I have enabled the Readability mode but that doesn't help. Thanks

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    48 comments  ·  Receiving  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    You can increase or decrease the font size by holding down the “Ctrl” key and scroll down or up using the mouse wheel. Another method is holding down the “Ctrl” key and press “+” for increasing or “-” for decreasing. If you want to change the font size when composing emails please go to Options→Mail Settings→Compose→Rich Text / HTML.

  17. Mac mail keeps randomly redownloading from server read and deleted mail from mac

    Mac mail keeps randomly redownloading from server read and deleted mail from mac

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    47 comments  ·  Receiving  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    Please delete and re-add your account in the Mac Mail app. The incoming and outgoing mail servers require SSL enabled for all ports, and also the username field in the account setup, needs to contain your full email address, including @verizon.net at the end.

    In case your server settings are correct, open the link below (and sign in if necessary), and make sure the option “Allow apps that use less secure sign-in” is turned ON.

    https://login.aol.com/account/security

    After this turning ON this option, check if your mail application is able to connect. If the problem persists, verify if the “Two-step verification” option on the Account Security page (the URL above) is turned ON or OFF.

    In case this feature is turned ON, you will have to create a unique application-specific password for each one of your email applications, by following the steps from the section titled “How do I set…

  18. Won't attach..

    AOL email will NOT open "Attach" to let me attach a folder to an email I need to send. Why?

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    56 comments  ·  Attachments  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    We have a solution for you, please clear your browser history, cookies and cache here’s how: help.aol.com/articles/clear-cookies-cache-h…
    Make sure that you have the latest version of the browser installed. You can try accessing your account on a different browser.
    Also, check if the file names don’t include special characters and the total file size is limited to 25MB per email, which includes both incoming and outgoing messages.

  19. Log in problem

    Every time I log-in I encounter a problem with 'https://guce.advertising.com/collectIdentifiers?sessionId=1_cc-session_0068860a-2fdf-4b56-9b04-5b6e62b1cc87' I found that if I use the back arrow three times and reenter my password, it works. What is this?

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    48 comments  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    In June 2017, Yahoo and AOL joined forces to create Oath, a media and technology company with a dynamic house of global brands, and a part of Verizon. It’s an exciting venture that we believe will bring a host of new innovations and digital experiences for our users. With Verizon, Oath can provide you with better experiences and services. As part of this collaboration, we’re asking users of Oath owned sites and services to agree to the new unified Terms of Service and Privacy Policy, which will help us continue to deliver and build on great digital experiences for you.

    In order to review the TOS and Privacy Policy, can you please temporarily disable any ad-blocker you have installed on your browser and then try to go to mail.aol.com and Agree to the new TOS? You can also try on a different browser or on a private/ incognito session?…

  20. Please remove the American Express information from the From line where my email address is shown.

    Remove it please, I do not know how this appeared in my email address line.

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    40 comments  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    You may want to try changing your Display Name. Sign in and under your username, click Options / Mail Settings. Select Compose from the left panel and change the Display name field, then click Save to finalize your selection.

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