AOL Mail


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Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.

Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.

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  1. Lost emails

    Some of my emails have disappeared, I have not deleted them. Between 6.30am and 10.20am Wednesday 5th September.

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    244 comments  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi there, I’m sorry to hear that! We’d like to further investigate this, can you message us directly on Twitter at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com

    Thank you!

  2. email keeps getting hacked

    I have paid for this email for many years. As someone paying for a service, I expect to get service. My email has been hacked three times in the past three months. I am tired of constantly changing passwords, receiving multitudes of spam mails.....which are multiplying rapidly, and needing to constantly monitor your performance. Please, fix your extremely weak processes.

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    203 comments  ·  Flag idea as inappropriate…  ·  Admin →

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  3. post a visible link to password on every page on the Left column

    I lose time trying to re-learn how to change the password, why do you hide every feature, one has to lose so much time opening different links to figure how to do a simple change of password...will you ever grow up....? You are over 25, behaving like 6 years old....

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    197 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →

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  4. i am not receiving emails that I want to receive

    I accidentally marked two opened emails as spam instead of deleting them. Although I moved them back to new mail within seconds I am no longer receiving the emails. There seems to be nowhere to add safe senders or fix this issue. Very frustrating that something I want to receive gets marked as spam one time and poof it's gone, impossible to fix. However, there are things I move to spam timeand time again. How can I fix this and receive the mail I want to receive? Id like a response please.... with some help! My email is ******@aol.com

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    100 comments  ·  Flag idea as inappropriate…  ·  Admin →

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  5. Why can't I recieve email anymore?

    I haven't been getting my email since around Labor Day weekend and I didn't change anything.

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    118 comments  ·  Sending  ·  Flag idea as inappropriate…  ·  Admin →

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  6. Suddenly my Facebook emails are no longer going into my Facebook folder.

    I am still getting my Facebook emails but they are now flooding my in box rather than going straight to the folder I created for them. The filter has been in place for a long time and all of the sudden this week it no longer works.

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    75 comments  ·  Folders  ·  Flag idea as inappropriate…  ·  Admin →

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    Delete and re-create your email filter and if you encounter the same problem again, contact AOL Customer Support team at @AOLSupportHelp on Twitter or on Facebook on our AOL Customer Care page. In case you do not have a social media account, please contact us at help.aol.com

  7. reset e-mail

    make it easier to reset mail rang help cant do it tried all alternatives they cant do anything about it

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    64 comments  ·  Flag idea as inappropriate…  ·  Admin →

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    We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.

    If you are requesting access to an AOL account, you will need to pass a verification process. This is in order to keep your AOL account secured from any hacking attempts.

    Please continue the verification procedures with the call center team at 1-800-827-6364 to get access to the account.

    We do not handle such request through this forum.

  8. iphone plus.

    how do I fix imap on my apply iphone 8 plus?

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    48 comments  ·  Flag idea as inappropriate…  ·  Admin →

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    Please remove the account, then manually re-add it by following the steps from the article below (Click on Setup Manually to see the steps): https://support.apple.com/en-us/HT201320

    In the process of manually adding the account, please use the IMAP settings outlined in the Step 2 section of the following article: https://help.aol.com/articles/how-do-i-use-other-email-applications-to-send-and-receive-my-aol-mail

    In case you have a Verizon account, please check out this help article: https://help.aol.com/articles/verizon-move-to-aol-mail-setting-up-your-new-aol-account-in-a-third-party-email-program-or-mobile-device-imap

  9. I cannot open attachment files in my emails

    Why can I not open files attached to my emails. I have rebooted. I have the software to open files. Click and nothing happens. I have to forward to another email address to open. Frustrated.

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    42 comments  ·  Flag idea as inappropriate…  ·  Admin →

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    Please try our 3 troubleshooting solutions:

    1) Refresh your browser window

    2) Clear Browser Cache

    If step 1 does not help, please try clearing your browser history, cookies and cache. In many cases, you can use the following handy shortcuts:

    - Ctrl-Shift-Delete (Windows)
    - Command-Shift-Delete (Mac)

    For detailed instructions, please visit this help article and choose your browser:
    How to clear cookies, cache, history, and footprints in your browser: http://aol.it/1KTJUg6

    **Please uncheck all items except those related to web browser cache, history, and cookies. If you do not uncheck passwords, this step will clear any passwords stored in your browser, so you may be prompted to login to sites which previously kept you logged in automatically.

    3) Try a different Browser

    If steps 1 and 2 do not resolve the issue, please try using a different browser — for example, if you are using Firefox, please try Chrome or Internet…

  10. update payment

    update credit card
    why is this so difficult to do on your site?

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    44 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →

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    As much as I would like to help you directly, for security concerns, we do not handle billing information through this forum. This article may answer your questions: aol.it/1Dbu5zL. If you have additional questions, call the AOL Billing Team at 800-300-5017 Monday – Friday (8 AM to 1 AM ET,) and Saturday (8 AM and 10 PM ET.)

  11. lost emails

    By reading list AOL doesn't respond very fast to missing emails for everyone. They sure take the money fast enough.
    Where are missing emails?

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    37 comments  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi there, I’m sorry to hear that! We’d like to further investigate this, can you message us directly on Twitter at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com

    Thank you!

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  13. messages not showing

    When I look up a specific topic in my messages, it doesn't want to show up. For example, if I search up something like Facebook the first 3 messages want to show up, but for the rest to show up I have to hover over them. Please help.

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    37 comments  ·  Receiving  ·  Flag idea as inappropriate…  ·  Admin →

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  14. GDPR Legal Compliance

    I've just spent several hours struggling to get into my webmail without giving my consent (which you don't have) to personalised marketing. The access screen pre-selects all categories, makes provision of other services conditional on accepting, and buries the controls to turn it all off behind a dozen different pages and Captcha tests. This is contrary to the Information Commissioner's Office guidance on how to comply with GDPR law, and appears on the face of it to be illegal. Anything requiring consent should be off by default, boxes should not be pre-ticked, giving consent should not be bundled with other…

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    30 comments  ·  Flag idea as inappropriate…  ·  Admin →

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  15. Where are my saved and important emails?

    I am not a new aol member. I've used this account for many years. Why am i getting a welcome email and where are all my saved and important email?

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    24 comments  ·  Flag idea as inappropriate…  ·  Admin →

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    If your account becomes inactive for 12 months or more, the account will be deactivated. Find out more here: http://aol.it/1Iz1szj If you need information about your account status, please contact our AOL Customer Support team at 1-800-827-6364 Monday – Friday (8 AM – 1 AM ET,) and Saturday (8 AM – 10 PM ET.)

  16. You have today stopped me adding new email addresses to my aol mail contact list. Why?

    In the last hour I have entered into the aol mail contacts list two new email addresses and personal details from people who have approved me doing so. I am able to add the information no problem but
    when I click on the folder name 'Wff 2017' it reads null addresses and no information is there. I would be obliged if you would stop this and return me to normality with the aol mail account. My email account is - ******************@aol.com and I have been with AOL for many many years.

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    25 comments  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →

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  17. Disappearing contacts and groups...need to fix this for your long time users. I have lost a lot of information.

    Find a way to keep your contacts for your users available and stable on webmail.

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    21 comments  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →

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  18. Signing out of AOL mail has been very slow. I click on Sign Out over and over and nothing happens. It sometimes works eventually but I want

    Signing out of AOL mail has been very slow. I click on Sign Out over and over and nothing happens. It sometimes works eventually but I want to be able to sign out promptly. You need to get this fixed.

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    20 comments  ·  Flag idea as inappropriate…  ·  Admin →

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    Try clearing your cookies, cache, history and footprints. To do so, go to: http://aol.it/1KTJUg6 Also, try using a different browser — for example, if you are using Chrome, please try Firefox or Internet Explorer.

    If you still have issues afterwards, contact one of our Mail Support team agents for further assistance at aolmailquestions@aol.com.

  19. I have an idea. How about delivering my email in less that two days.

    How about delivering my email in less than two days.

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    18 comments  ·  Flag idea as inappropriate…  ·  Admin →

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  20. allow self diagnosis of issues

    Many of my e mails are being sent back as undeliverable mailor dameon

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    14 comments  ·  Sending  ·  Flag idea as inappropriate…  ·  Admin →

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